2degrees has announced that it is acquiring the broadband customer base of MyRepublic New Zealand as MyRepublic makes its exit from the New Zealand broadband market. 2degrees said it would ensure continuity of services for MyRepublic customers while bolstering its market presence.
Transition for MyRepublic Customers
In the coming weeks, 2degrees will initiate preparations for the seamless migration of MyRepublic's customers to its own platform. The transition process will be carefully managed, and customers will be kept well-informed throughout the entire process.
Prioritizing Customer Satisfaction
2degrees expressed confidence that MyRepublic customers will find a welcoming home in 2degrees. 2degrees emphasized that both companies share similar values and prioritize customers, highlighting their track record of providing advanced fibre and Hyperfibre services in New Zealand.
Migration Process and Timeline
According to the statement, the migration of MyRepublic customers to 2degrees is scheduled to take place over a two-month period, commencing in August. This timeframe allows for a smooth transition, minimizing disruptions to the customers' services.
"We have been working with MyRepublic to make this transfer as seamless as possible for customers. As a business, we have done a few of these now so we know how important it is to focus on the customers and ensure their services are uninterrupted," said 2degrees.
MyRepublic's Focus on Asian Operations
MyRepublic has decided to withdraw from the New Zealand broadband market after almost nine years. The company expressed appreciation for the support received from customers in New Zealand and clarified that the decision is due to a focus on business operations in Asia.
MyRepublic expressed confidence in 2degrees' capabilities, citing its robust network infrastructure and extensive operations. The company believes that customers transitioning from MyRepublic to 2degrees will be well taken care of under the new arrangement.
Overall, this move positions 2degrees as a formidable force in the market, solidifying its position as a leading challenger brand in the telecommunications sector in the broadband segment.