Vodafone India

Vodafone asks for more time to stop using 111 as customer care number

Telecom regulatory authority of India had asked Vodafone to stop using the 111 number for its customer care services. TRAI had notified Vodafone on 2nd March and asked it to file the compliance report by 10th March. Vodafone had responded saying they had been using the number for customer service since years and now couldn’t suddenly stop using it in a span of 10 to 12 days citing the inconvenience [...]

Vodafone IN revamps it’s MyAccount Portal, enriching customer experience

We have been emphasizing on the importance of customer experience via various forms be it website, self care or an over all experience really from a long time. Looks like Vodafone IN is trying to provide an all new customer experience through its online platforms via its Website and Self care portal. Vodafone India revamped its  My Account Portal with an all new look and experience making it more attractive [...]

Vodafone to launch international standard stores in India

Vodafone is looking to revamp its customer experience in India. Vodafone is in a foray for modernising its offerings to International standards by adding a touch of convenience for its customers. Earlier we shared with you how Vodafone had become the first operator to start paperless activation for new connections on the basis of Aadhar card and now they are looking to upgrade Vodafone galleries and mini stores across the [...]

Vodafone India Launches India’s first paperless activation process in Kolkata

Vodafone India, today announced that it has become the first operator in Kolkata to pilot launch the Aadhaar based e-KYC solution. e-KYC solution is an instant, secure and green mobile subscriber verification project, where a customer’s Aadhaar card and fingerprints is adequate for both validating and activating new prepaid and postpaid connections. This paperless activation process as per Department of Telecom (DoT)’s directive has the following five simple steps:- 1. [...]

TRAI directs Vodafone to stop using 111 number

The telecom regulator has issued an order directing Vodafone to stop using 111 number on its network. As per TRAI, Vodafone has violated national numbering plan which prohibits uses of numbers from 100-115 for operator services. DOT issued the national numbering plan in 2003 and kept numbers from 111-115 as spare for future use. While numbers like '100', ‘101’ and ‘102’ for Police, Fire and Ambulance services respectively. As per TRAI, Vodafone has used [...]

Supreme court to hear Vodafone’s plea against reduced interconnection charges today

Vodafone India has challenged the Telecom regulatory authority of India's decision to lower the interconnection charges that the calling operator pays to the operator on whose network the call terminates. Vodafone has stated that the TRAI has taken a hasty decision in reducing the charges and that cases pertaining to this topic are already pending hearing in court and until those are cleared this move cannot be passed. The TRAI [...]

Vodafone to offer Unlimited calls at Rs. 99 for Prepaid customers

Vodafone India, has launched a special offer exclusively for prepaid customers in Tamil Nadu circle. A Recharge for Rs 99, facilitates unlimited Vodafone to Vodafone calls for a period of 28 days. To Avail this offer, customer needs to dial *121#. Vodafone’s 121 offers include the following value propositions for customers to benefit from: Extra talk time Exclusive STD offers Exclusive internet offers Internet + Voice + SMS offers Extending [...]

Vodafone to expand 3G services in Lachen, North Sikkim

Vodafone India has announced expansion of its 3G services in Lachen, North Sikkim. Vodafone had earlier announced its network expansion to Lachung, Sikkim and with this expansion Vodafone would now cover approximately 665 Census Town, 4135 Mkt. Towns & 35354 villages in the Rest of Bengal circle. In Rest of Bengal Circle, Vodafone operates in two states spanning a diverse demographic landscape, catering to an equally diverse populace in terms [...]

Naveen Chopra to be appointed as Chief Operating Officer, Vodafone India

Vodafone India today announced that Naveen Chopra, Director –Vodafone Business Services (VBS) will succeed Sunil Sood as Chief Operating Officer for Vodafone India with effect from April 1, 2015. This follows the earlier announcement of Sunil Sood to succeed Marten Pieters as Managing Director and Chief Executive Officer with effect from April 1, 2015. Naveen has, over the last five years ably led VBS into significant growth and expansion into [...]

Opera mini partners with FreeCharge to offer Free Internet to Vodafone and Idea subscribers

Opera Software has developed a new offering branded as Opera web pass which aims at breaking free from the concept of having to subscribe to fixed data packs from your mobile operator. Usually a subscriber has only two options for using mobile data (2G or 3G) on his cell phone, either he pays at the base tariff of 2p/10KB or he subscribes to monthly fixed data packs offered by his [...]

Vodafone Foundation Tribute to Extraordinary Women and their Achievements

M C Mary Kom along with Vittorio Colao, CEO, Vodafone Group, launched Women of Pure Strength, a coffee table book by Vodafone Foundation at a special event. This book, second in a special series focusing exclusively on women empowerment, chronicles tales of 50 inspirational women from across the country. Speaking on the occasion, Vittorio Colao, CEO, Vodafone Group Plc. said, “Around the world, mobile telephony has transformed society, enabled economic [...]

After Airtel, Idea, RIL, Vodafone India applies for payment bank licence

Vodafone India has also applied for payments bank licence with the Reserve Bank of India (RBI). The company is exploring options for partnerships for the proposed banking venture. The Payment banks would be allowed payments and remittance services through various channels. However, such lenders, cannot issue credit cards or undertake lending activities. "Vodafone has filed an application with Reserve Banka of India (RBI) for the Payments Bank licence. We are [...]

India not to appeal against Bombay High Court order; Vodafone welcomes govt move in tax case

The Narendra Modi government has decided not to appeal against a Bombay High Court ruling that Vodafone India is not liable to pay Rs 3,200 crores in additional tax in a transfer pricing case. "The Cabinet has decided not to appeal to the Supreme Court against the Bombay High Court order of October 2014. We examined the order, discussed it with A-G...and found that the Bombay HC order was correct. [...]

Marten Pieters to step down as Vodafone India CEO; Sunil Sood appointed as successor

The Board of Vodafone India today announced that Marten Pieters will be standing down as Managing Director and Chief Executive of Vodafone India with effect from 1 April 2015 and will be succeeded by the Vodafone India Chief Operating Officer, Sunil Sood. After that date, Mr Pieters will continue to remain on the Board of Vodafone India in a non-executive capacity. Marten Pieters was appointed as Vodafone India Managing Director [...]

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