Balance Reduction – Vodafone India’s Favourite Foul Play!

Vodafone Essar the Second largest Telecom Operator in India is Feared to lose its GPRS/ Prepaid Blackberry Subscribers (BIS399/BIS299) due to its negligence and false or wrongful prepaid balance reduction act due to a recent software upgrade or bug in their IT system.

To Recap, Vodafone did a software upgrade on its system on 21 Nov 2011 on 22nd morning users started getting a flash SMS which showed the data usage and the amount that was getting deducted.

But things started getting worse since then, many Prepaid Blackberry and GPRS users on smartphones as well as on normal handset started facing wrongfull balance deduction without any data usage or even though when they are on a Rs.399 or Rs.299 BlackBerry BIS Unlimited plans .

As per the rule book or plans terms and conditions in Unlimited Prepaid BlackBerry BIS399 plan, Unlimited web browsing, Email, Messengers (IMs) usage is free along with native usage of apps (with blackberry.net APN ) which are downloaded from BlackBerry app world suach as twitter for BlackBerry, facebook for blackberry ect (check the details on Vodafone’s own website -  ).

But Vodafone customer care or complaint helpline 111/198 started claiming that these all charges are valid as it has been done due to usage of Vodafone live even though when Vodafone Live is not active.

The surprising thing is their that ‘Without any Data Usage or Data Volume, Vodafone’s new system is deducting 10p to Rs.1. in about 5 to 20 times a day! See the sample of one screen shot bellow (taken from our own Vodaofne number with BIS399 Plan).

We also happened to test the same back in our labs and noticed that we have no Vodafone live active (as per Vodafone’s own system SMS) but still Vodafone started claiming its due to V Live so we decided to send SMS “CAN VL” to 144 and got the SMS notification as No Vodafone Live service is active (see the screen shot below).

Before posting this story on TelecomTalk, We dropped various mails and SMS to Mr. Suresh Rangarajan Head – Public Relations, Vodafone Essar, But their is NO satisfactory answer by him on this issue. We were surprised when vodafone customer care has suggested that subscribe VL Data Pack (worth Rs.99/98) as an extra.

So why would a user would spend extra Rs.99/Rs.98 to activate the VL data pack when he is on Rs.399 BIS Unlimited plan with no VL service active??

The sad part is that neither the customer care (111/198) are ready to agree nor the Vodafone’s twitter support people (@VodafoneIN) are helpful ! Even their call center for Complaints and Public grievance is NOT BOOKING any COMPLAINTS and refusing the customer’s claim for WRONGFUL Deduction from their prepaid balance !

As per TRAI guideline, all service provider have a toll free customer care number 198 for booking customers complaints but Vodafone is refusing its customers who want to book the complaints for false charges/wrong full deductions !! Even their Nodal officers and Appellate Authorities numbers for Mumbai circle (9820015032 / 9820015713 ) mentioned on their website are also not working from last 2 months (till this post on TelecomTalk)!!

While making this story many Vodafone users from Mumbai have already planned to port out from Vodafone for this only reason just because the fact that they are not getting proper justice nor they are getting proper feedback from the customer care team.

Some of the Tweets from Pan India Angry Vodafone Users

We would also like to remind you that Dear Vodafone! there was a similar issue reported to Bharti airtel in November wherein the customer care also validated the charges due to airtel live usage. We approached the airtel presence team on twitter to probe this issue and they indeed carried out a thorough investigation.

The team at Bharti airtel promptly monitored the deduction pattern and rectified it immediately. Their rapid action in doing a Root Cause Analysis of the problem and speedy resolution was worth a mention.

Vodafone India ! We are not against you! we request you to investigate what is the root cause of this problem you have state of the art best technology with you do a trace on customers number who are facing problem which will clearly help you to find if its a switch level issue or a buggy software.

if Vodafone Guys are reading this, we request you to investigate this issue as soon as possible before the matter goes out of hand.

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  • Chris January 7, 2014 12:15 am

    Please send CAN VL to 144. I did that and it solved the problem for me. Vodafone Live is activated by Default on all Mobile Numbers.

    Good Luck Haters !! :)
    Chris

  • Aravind January 4, 2014 11:46 pm

    Even I am facing the same problem. I tried deleting Vodafone mms and Vodafone wap still I get deducted. Also pls let me know if we get charged for using mobile hot spot even we are using black Berry 399 plan.

  • girish September 21, 2013 1:24 pm

    Same prob happend wid me….I hav a soln for dis nw….
    Go to options>advanced options>service book>
    And in it delete 2 files named
    Vodafone mms, vodafone wap,
    And all dat files which u do not use as in app….

  • Nagammai September 7, 2013 3:30 am

    Even I faced this same problem. The anger i faced is to the extent – in the tiresome sleep – i got irritated due to this message beep from blackberry phone that its losing 0.10 paise every now and then. Atlas, seeing this post and comment by khan on Nov 2012 – have deleted all unwanted services enabled to avoid that terrific foul play but still i vain am unable to stop 0.10 paise reduction.

  • Nittin Pandita August 24, 2013 9:18 pm

    Well I agree completely. And i thought i might be the only one. But now after reading this. bye bye vodafone i am switching to another service provider, Thanks a lot for this. :)

  • ShailKumar July 10, 2013 1:16 pm

    Its right that Vodafone Live service is bad, it deduct the core balance instantly each second !..
    What a wrong service provider !..
    What should a customer do to this company ?

  • Net User February 24, 2013 1:33 pm

    In October/December I faced a similar problem with Airtel wherein balance of 0.10 Rupee was being deducted from my account even after I had deactivated Blackberry services on my Airtel Service. Airtel Live was not active on my mobile and their customer care was totally unhelpful. In fact, they (198 and 121) debarred me/my number from talking to their customer care representative as every time I pressed the option of talking to customer care representative on 198 and 121, it was not routed and automatically disconnected. I found the conduct of Airtel not only disgusting but also frustrating and unethical. I have stopped using Blackberry services on my Airtel connection. Contacting their Nodal, appellate authorities was of no use as they were unhelpful. Emails to TRAI got me no response at all. Tired of all this, I left the matter as it was and now use Airtel only for incoming calls from the people who already have (or maybe having) my number.

  • Rahul Golecha January 21, 2013 11:30 pm

    Thanks Sanjay for sharing this article. Very helpful.
    Thanks again

  • Dhiraaj January 8, 2013 12:42 pm

    Hi Sanjay,
    This is not just the case in prepaid user, even I who has a BIS 499 unlimited plan (corporate) am being charged 10p every 2-10 minutes.

  • sidd December 5, 2012 1:18 am

    helo BB users,
    while i m not having same problems as you all above…bt still i m frustrated with the customer care people…i am goin to ask 3 question plz anyone who has info about it plz reply asap.
    1.What exactly is included in the Vodafone prepaid BIS 399 plan?
    this is wt i knw FREE bbm .unlimited internet browsing , upto 10 email account, free twitter, FB, myspace, Orkut, Gtalk ,yahoo mesnger, msn messenger, icq, BB app world.
    NOW then IS WHATS APP included in the BIS? the guy at the vodafone care told me only streaming any kinda such as you tube video is chargeable n whts app comes under dat category. So he told me to do as “the name is KHAN” wrote in his post. i havent tired it plz anybody did try so let me knw?

    2. if anyone is using the NEW OS 7.1 , u get MOBILE HOTSPOT on ur blackberry, which means u cn use ur mobile as a router n other wifi devices can connect to it n use the data plan on your sim to use the internet on that device.
    Evry time i switch on mobile hotspot vodafone cuts 10paise from my account n if i surf internet using the BB mobile hotspot on my ipod touch more balance is deducted on my sim card.SO it clear the BIS plan cant be used as a mobile hotspot.
    HAS ANYONE HAD SAME problem on mobile hotspots as me?
    the customer care guy told me to add 99rupees data gprs plan n den try….wich means i already activate my 399 plan n add 99 rupees for special mobile hotspot wt crap man!!

    3. my frnd who is on AIRTEL BB services told me she uses Whats app without any problems or any extra charge
    n told me she also Streams you tube videos on the BB browser NOT on the you tube app provided by the blackberry for FREE!
    has anyone tired this on Vodafone sim streaming youtube videos on BB browser?

    plz reply asap

  • Shreyas November 9, 2012 11:47 am

    Hi Fellas,

    I am facing the same issue what you guys on Vodafone India (Mumbai Circle) for BIS399. I called CC twice & even tweeted on their handle @VodafoneIN I got calls from their technical team specifying me to visit the nearest Vodafone Store & get the settings changes from Executives!

    I read all the comments of users of TT & have followed the same! I applied for ‘CAN CL’ & even deleted the service book as recommended by The name is KHAN (user).

    Keeping fingers crossed that it should not happen again! I already have lost around 20 RS in this issue!

    Please share if you find anything new!

    Thanks for your help!

  • adithya November 7, 2012 5:43 pm

    I have the same problem… And youtube is also chargable as per the costmercare excutive.
    I thought unlimited plan had a meaning ,I lost rs70 on facebook and a 200 on youtube
    And still its getting deducted…

  • The name is KHAN November 6, 2012 10:57 am

    Follow the below steps in your BB and it may help u all to avoid the balance deduction concern:

    1. Go to Options >> Advance Options >> Service Book.
    2. Delete Vodafone Live(VL) and Vodafone MMS (This uses Vodafone Live Platform) service books from there.

    After this all your usage will use BB as the access point.

    Note: Whenever the cell will be switched off and on the VL access point will again be saved as BB saves all the default access points on its own. So you need to delete this every time you switch on the handset in order to avoid the charges.

    Also note if any1 is using MMS service then deleting Vodafone MMS will not allow you to use the service.

  • Rostin D'Cruz November 6, 2012 9:12 am

    I am facing excatly the same problem. From last one year my BIS399 plan is active. And when I tried to Call Vodafone Support. All of them give a different answer which is not good. Some tell me to change some settings. Some tell me to send some sms. I am really dissapointed by Vodafone. If this issue is not resolved forcefully I need to change my network which I don’t wanted. Its very sad and irritating for me. I can just say Vodafone is BULL SHIT!!!!!!!!!!!

  • Sagar Gupta October 24, 2012 4:43 pm

    i am facing the same problem..balance is getting deducted every min even after Rs 399 plan activated…i called the CC and dey sai the same..that watsapp is chargable..delete it…but watsapp description says that it uses the eisting data plan…den why d hell vodafone charging extra..pissed!

    • Tarun October 24, 2012 4:46 pm

      @Sagar,

      Even @sanjaybafna is facing similar issue with his Vodafone BIS plan, looks like this issue is very common with Vodafone Now days.

  • Manan October 18, 2012 3:28 pm

    This problem is mainly due to Whatsapp being linked to Vodafone Live! when in actual it should not be.

    One solution is:
    Send sms: CAN VL to 144.
    Uninstall whatsapp.
    Restart phone by pulling out the battery.
    Once the VL service is deactivated, re-install whatsapp.

    Hope this helps.

    P.S.: Vodafone is completely wrong in linking Whatsapp to Vodafone Live! and is committing a fraud.

  • ronie October 12, 2012 11:41 pm

    TATA Docomo’s network sucks!!
    @R R Kumar

  • R R Kumar September 24, 2012 10:59 pm

    Why r u all suffering ? Switch to reliance/ airtel/ bsnl/tata docomo

  • Amit Patel September 24, 2012 8:35 pm

    I am one more guy facing the same issue, and cust service opearator is claiming that this is because you have used VodafoneLive, where as i have not used it all and in fact i am computer engineer who knows very well what i am using, and how this type of application can be made/works. They are routing from one dept to another, but none of the person is able to answer/correct the issue.
    I am facing this issue since a 5 days and no one is ready to help from VODAFONE. I called 111,198 & 116, and I have already lost nearly 60 RS in this calling + deduction added to 399 of the plan. :(

    Please let me know to whom i need to approach.

  • Pratima August 15, 2012 8:29 pm

    I have faced similar problems since last two months. I have tried so many times calling customer care for resolving this issue. Everytime I call them, I get a new solution advice; when I follow their advice, the result is- Money deduction of more than Rs5 in one shot today. 10 paise or 20 paise deduction every hour or two did never pinch me so much like it did today. That is going beyond any limits of tolerance now.

    At the first place why do they have to activate such services by default!!

  • dskushwaha June 12, 2012 7:50 pm

    @mark Nodal Officer and Appealet Authority too are deaf too customer’s complaint. But adopt the procedure before going to higher level.

  • mark June 12, 2012 6:43 pm

    arun mark a mail to cm, copy to nodal officer…
    they will definitely help u out.
    I don’t talk to dumb human customer care , they r 10 pass robots ,and they don’t knowhow to listen and act ,

  • Arun Singh June 12, 2012 4:59 pm

    Even I am facing the same problem from last two days and to add onething this problem has started jus after my phone number was activated 1st there were minor deductions and then Rs.90 at a time and again after that Rs.1 or 2 or 15-20 paise every hour..the customer care service executives talk like dumb and keep on repeating only onethin… I think they r being trained by vodafone for annoying customers and not helping them… Promise of refunding the balance within 24hrs is also not being fullfilled by vodafone and they say they are happy to help us.. Isay They are happy to cheat us… Thank you vodafone for cheating us..
    Regards
    Arun Singh
    8904660186

  • Shreya May 28, 2012 8:46 pm

    I am a vodafone customer too. The last time i got my 399 plan activated, my balance was wrongfully deducted and i was told by the call center employee that my vodafone live is activated. I made more than 10 calls and again my money was wasted. I visited the vodafone store also where no one catered to me. I was told i will get a call but i never received any. Today after a gap of 25 days i again got the 399 plan activated and the problem started almost immediately. This is wrong on part of vodafone and i am very unhappy with the services. I am going to make a consumer complaint soon because the service provider can’t cheat their customers so openly.

  • kyal April 16, 2012 8:31 pm

    i am facing the same problem and the balance is being deducted after every hour

  • Swapnil December 15, 2011 12:54 am

    I am facing the same issue, and cust service is not logging my complaint instead they are telling either disconnecting on me or they are routing from one dept to another..
    ALl what you have written i am facing this issue since a week and no one is ready to help from VODAFONE. I called 111 and 198,

    The Phone service is pathetic..

    Please HELP!!! I have already lost nearly 50 RS

  • Sunny Bhise December 14, 2011 12:56 pm

    Vodafone , Airtel , Idea Reliance is succing bal for cust so plz remove sim and thru i toilet box useles voda, airtel,reliance, idea

  • BSNL December 13, 2011 1:12 am

    SD :

    BSNL :

    SD :
    Respected Admin,
    The only Govt company & one of the most trusted mobile operator BSNL recently has withdrawn the unlimited call facility between the Dosti numbers(both old & revised) & reduced it to only 30 minutes per day & therefore 20paisa/min, hereby not keeping the promise or offer that came with it(unlimited free calls between dosti sims for lifetime without any terms & conditions) & also made the life of lacs of its loyal customers miserable.
    Being a Govt company they should respect the trust bestowed upon them & not cheat us like private operators. They were not providing it for free. We had to previously recharge with Rs. 380 per year & now Rs. 400 to keep the validity intact. They could have increased the validity voucher rate for dosti customers. But they have made it a joke. 30 minutes per day from unlimited free! I know they are facing huge financial loss, but they are giving unlimited call facility to all bsnl numbers all over india for 30 days with only Rs. 500. So how come two free sims make more loss than the fully free 500 voucher? Their useless customer care is blaming it on trai & misbehaving with us.
    So, therfore on behalf of lacs of dosti users, I request you earnestly to post an article about this matter & stand beside us, the deprived customers. We all know the power of telecomtalk as bsnl had to bring back many withdrawn benefits after discused here.
    Please admin, help us.
    Thanking you,
    Yours faithfully,
    Suman Dutta
    Kolkata

    Dou u think Kapil Sibal will bring money from his home to pay for your Long Free Talk. 30 minutes itself is high. It needs to be 15 min. Only others are not giving in GSM such benefits. So why BSNL?
    Also where do u think gov: company get money?. From taxes we pay. If gov: has to give free services they will have to tax u more. One way or other u will have to pay. Like For subsidized petrol Gov: is charging 40 RS tax/litre. (But all foolishly concentrate on 2rs increase by oil companies)
    What do u mean my gov: company?. Any company should recover cost + some profit fro further expansion. So BSNL is doing the right thing.
    Limit conversations to minimum while on phone.

    I will answer your questions serially.
    1) I don’t want to comment anything about any person here.
    2)Other companies are giving unlimited free.
    Rgsm-199
    Rcdma-299
    MTS-298
    BSNL itself-300(for lifetime),500(general)
    These offers give UNLIMITED FREE CALLS TO ANY NUMBER IN THE SAME NETWORK, not any SELECTED NUMBER.
    3)As far as I know, a Govt-owned company doesn’t necessarily needs to be a part of Govt, it has its own entity,mechanism, power & authority to make decisions for itself.
    4)The main reason for huge loss making of BSNL is not its high-demanding customers, but are its no-work-full-pay employees, as clearly stated by the Govt of India itself.
    5)By a Govt company we understad more reliability, clarity, flexibility, affordability – which BSNL already has but reduced due to crab-politics of India.
    6)We pay Govt taxes because only with these money Govt is meant to be developing the country after being elected by us. Naturally a Govt company is always meant to be serving public interests, not private.
    7)There are numerous examples where many questions can be raised on the tax policy of Govt – the huge tax rebate for crorepatis, not taking a single penny from the 500-600 acres owning farmers of UP,MP etc who are exempted just because they show ‘cultivation’ as their occupation.
    8)In today’s fast world, nobody has the legacy of talking the whole day. It is not about how much one talks over phone. Many voices are coming out.Don’t believe me? Just go to consumercomplaints.in/complaints/ bsnl-kolkatta-south-24-parganas-west- bengal-c683005.html

    Thanks for detailed reply. Trying Adress each of your points
    2. Yes other companies has such plans. But BSNL’s business model doesn’t suit such plans. And BSNL never did offered the said plan with life term offer. So it never has the obligation to fulfill it, thus not in violation.

    3. Yes Govt-owned company. But still if such free services are offered how could BSNL recover its cost. It is disastrous for any company including Gov: owned company to survive like this. Gov: bail out s with Tax payer’s money Not justifiable. One who is using the service should pay according to volume of usage. Not right to unreasonably tax someone else.

    4. Yes there is scope for improvement.

    5. Politicians have a cut in everything, Blame electorate for dividing themselves on petty issues, RELIGION, CASTE, REGION etc…., thus with a small % vote people get elected to & they are gov:.

    6. Gov: constitute people who got elected by taking crores in donations from private companies for election campaign. Gov: does interfere in BSNL functioning to repay the private companies.

    7. Every issue u raised is relevant. But don’t expect any change until electorate do understand the power of their vote in elections.

    8. Yes limiting your talk while on phone is always a better option. or through letters which is far more powerful. All can still survive with less time spent on phone & more time talking real life face to face

  • BSNL December 13, 2011 12:24 am

    Guardian_ :
    @BSNL
    The unlimited call reduced to 30 minutes/day in dosti prepaid was not informed to its customers. At least you could have informed customers with a sms stating the change. At least we the customers can expect this from BSNL. Till now I wasn’t aware of this fact. Thanks to SD for the information.

    It was published in leading newspapers. Everyone knows that BSNL-BSNL free to certain numbers is short tem offer. Even the 30 min free also may be reduced or taken away later as there is NO obligation stating it will be offered for lifetime. For some other operators prepaid they had this offer specifically saying Life term, and they have to fulfill it.

    Fact it is most people assumed it will continue. But BSNL never said so. Please don’t fault BSNL for wrong understanding. Also please check with BSNL website once in a while and check notices. Other operators are also not efficient in communicating these changes efficiently.

    Yes, we have to admit there is scope for improvement from BSNL’s part too in communication.

  • Sumit Grover December 12, 2011 8:02 pm

    Hi my number is 9899339944 I have an issue with them from last 5 months. They every month charge me almost Rs 1000. To 1200 Extra for vodafone live even thow I am paying 599 for blackberry services.. Which supposed to be unlimited browsing with out buffering YouTube. Plus my monthly plan And the best part Employes of there store even don’t know y this happening. I filed a complaint they told me it’s ligit charge you have to pay. So I did payed 3800 last month now this month again they let me pay 1800 plus. Now I am over it switching the same number to AIRTEL..! The process almost done. BYE BYE VODAFONE U SUCK..!!!

    AND DO ADVERTISE YOUR COMPANY WITH MY MONEY.. HA HA LOSERS

  • Rahul December 12, 2011 4:10 pm

    All the stories and issues are true but VODAFONE is the best service and network provide as we all know , the issue of BB is at ITs end and will get rectified soon and about the balance deduction they also process for reversal if any wrong deduction happens, within 48 hours of deduction .

    So be with VODAFONE as it is the only network provider which is always “HAPPY TO HELP”.

  • Samy December 12, 2011 3:26 pm

    +1. Totally Agree!

    Chindu :
    Request everyone to lodge their complaint to the following ids and teach Vodafone a valuable lesson not to take Indians for granted and cheat/loot/fraud them!
    To: kapilsibal@hotmail.com, ranjan.khanna@gmail.com, secy-dot@nic.in, ast-dot@nic.in, jst-dot@nic.in, ddgds-dot@nic.in, ddgpg-dot@nic.in, secretary@trai.gov.in, cp@trai.gov.in, ca@trai.gov.in, cn@trai.gov.in, mn@trai.gov.in, ap@trai.gov.in
    Cc: vittorio.colao@vodafone.com, marten.pieters@vodafone.com, tv.ramachandran@vodafone.com, samaresh.parida@vodafone.com, kumar.ramanathan@vodafone.com

    PRAMOD :
    VODAFONE IS BORN FRAUD AND CHOR! IF NOT FOR ITS GOOD NETWORK COVERAGE (COURTESY BPL AND HUTCH), ITS NOT EVEN WORTH SHITTED UPON! ITS GPRS SPEED AND CUSTOMER SERVICE IS THE WORST IN THE INDUSTRY.
    VODAFONE IS LIKE A LEECH… OUT THERE TO SUCK BLOOD, SWEAT AND MONET OF INDIAN CUSTOMERS. IT WILL RESPECT HIGH PAYING POST PAID CUSTOMERS. PREPAID CUSTOMERS ARE TREATED LIKE DIRT!
    THEY SAY GROUND OR EXECUTIVE LEVEL PEOPLE ARE A REFLECTION OF TOP MANAGEMENT’S ATTITUDE AND OUTLOOK. NOW YOU CAN IMAGINE HOW BAD THE BLOOD TOP MANAGEMENT OF VODADFONE WOULD BE!
    LIKE BRITISH EAST INDIAN COMPANY, VODAFONE IS PLAYING POLITICS IN INDIAN TELECOM INDUSTRY AND DIVIDING TELECOM COMPANIES AND SUCKING &
    … QUIT INDIA. OR WE WILL THROW YOU OUT! MIND IT

  • kiran December 12, 2011 12:37 pm

    See this doesnt mean Airtel is Great , Vodaone is Worse ..There are so many cases where Airtel unable to solved and Vodafone did resolved !!! i am waiting for Vodafone to revert with the solution of this issue …

  • srinath December 12, 2011 12:26 pm

    vodafone is best service provider

  • Abhijith December 11, 2011 6:03 pm

    Wow . . I like it . . . I thought am only man against Vodafone . . Now seeing these comments thinking that were did gone these guys for this much days . . I thought All are only against Airtel . .

  • PRAMOD December 11, 2011 5:04 pm

    VODAFONE IS BORN FRAUD AND CHOR! IF NOT FOR ITS GOOD NETWORK COVERAGE (COURTESY BPL AND HUTCH), ITS NOT EVEN WORTH SHITTED UPON! ITS GPRS SPEED AND CUSTOMER SERVICE IS THE WORST IN THE INDUSTRY.

    VODAFONE IS LIKE A LEECH… OUT THERE TO SUCK BLOOD, SWEAT AND MONET OF INDIAN CUSTOMERS. IT WILL RESPECT HIGH PAYING POST PAID CUSTOMERS. PREPAID CUSTOMERS ARE TREATED LIKE DIRT!

    THEY SAY GROUND OR EXECUTIVE LEVEL PEOPLE ARE A REFLECTION OF TOP MANAGEMENT’S ATTITUDE AND OUTLOOK. NOW YOU CAN IMAGINE HOW BAD THE BLOOD TOP MANAGEMENT OF VODADFONE WOULD BE!

    LIKE BRITISH EAST INDIAN COMPANY, VODAFONE IS PLAYING POLITICS IN INDIAN TELECOM INDUSTRY AND DIVIDING TELECOM COMPANIES AND SUCKING &

    … QUIT INDIA. OR WE WILL THROW YOU OUT! MIND IT

  • dnp December 11, 2011 3:24 pm

    East India Company was british and Voda is also british…dont forget…..long live the Queen

  • dnp December 11, 2011 3:22 pm

    Really its true from last couple of months i have sent email about this query but voda dont reply…but if you want new postpaid connection they reply in 1 hour…..Firangi…now we all should be indian buy indian…..otherwise remember east india company….

  • Pajat December 11, 2011 2:02 pm

    I MNP’ed from Vodafone to Aircel few months back, and ever since I am quite happy with network coverage and quality of service. I really HATE Vodafone.

  • Sajju December 11, 2011 12:26 pm

    What else can one expect from British dog Vodafone! Its only agenda in India is loot and cheat Indian people.

    Vodafone considers roaming between Maharashtra and Mumbai and vice versa. Because with roaming between Maharashtra and Mumbai and vice versa, even though the incoming calls are free, outgoing calls, sms, gprs etc are charged at roaming rates, which is unfair and unethical given that almost all other operators (except idea and thief vodafone) don’t consider roaming between Maharashtra and Mumbai and vice versa.

    Thats why I shifted to BSNL for excellent network coverage and Tata Docomo for excellent offers. And both of them don’t consider roaming between Maharashtra and Mumbai and vice versa. F*** Vodafone and Idea for that!

  • dskushwaha December 10, 2011 8:02 pm

    @hardeep
    Good observation. :-)
    But the Vodafone’s reply which I mentioned here was just a copy-paste from my email inbox. You can say it is another blunder by Vodafone.

  • george December 10, 2011 7:44 pm

    @Manas Jain
    But rcom coverage is best in delhi, better then idea and vodafone. If u want cheap tariff plan subscribe to airtel

  • Surtej December 10, 2011 7:41 pm

    @Manas Jain
    @ Manas Jain. Plz tell me how to delete gprs settings of Reliance.I am very much frustrated from their VAS activation

  • Manas Jain December 10, 2011 6:51 pm

    I’m also facing same problem with RCOM GSM in DELHI region, as im using BIS398 with them, they detect my balance for unknown charges n then i tried their costumer care n 198 service but they said provide any resolution for my problem, now im mailing higher authorities n waiting for response…

    Also one more thing i like to highlight is RCOM don’t hv any proper process to deactivate GPRS services, they provide alternative “plz delete gprs settings in your handsets”.

  • Surtej December 10, 2011 5:40 pm

    Not only Vodafone but Airtel and Reliance are also doing such activation of unwanted VAS without request/consent of customers and deductions from their balances

  • Ashish December 10, 2011 3:47 pm

    Request to vodafone, dont make extra bucks like this.

  • kankan December 10, 2011 3:19 pm

    Its very true that Vodafone’s VAS are only for cheat the customers and making money.

  • hardeep December 10, 2011 2:41 pm

    hardeep :

    dskushwaha :

    Balance Reduction – Vodafone India’s Favourite Foul Play!

    I kept on telling in this forum that Vodafone automatically activates VAS (Caller Tune) without customer’s request. Just dial *567# and you will get the Caller Tune menu. Now don’t press any numerical key on your mobile and just exit from the menu, you will receive an SMS from Vodafone that Caller Tune service has been
    activated and balance was deducted (Rs. 30 or whatever lesser amount you have).
    I tried this several times but the same thing happened. Even when the balance was Rs. 0 I tried it for more than 100 times on different times/day/months but now I got the message that Caller Tunes service can’t be activated as you have not sufficient balance.I e-mailed to vodafonecare.pun@Vodafone.com but the reply was:
    Dear Mr. Kushwaha,
    Thank you for your email dated 26/11/10 regarding your mobile number 78xxxxxx60.
    We would like to inform you that VAS service (which includes Caller Tune) has been activated on your number through your consent by dialing *567#.
    Further, this is to inform you that we are unable to process your request for reversal of charges.
    The docket number for future correspondence is 127501742.
    We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We’ll do our best to help you.
    Happy to help,
    Vodafone Care
    Contact numbers
    Vodafone Care : 111 or +91-9888098880
    For complaints/requests : 198 (toll free)
    Fax number : +91-9888098888
    E-mail : vodafonecare.pun@vodafone.com
    Website : http://www.vodafone.in

    can anyone please please help me by telling how to get a mobile no. as fax? as being used by these companies themselves…… TT Team, if u cud help me in this…… PLEASE

  • Avishek Ghosh December 10, 2011 1:51 pm

    Vodafone is becoming worst day by day regarding every segment……their cc team is worthless,their charges are high & they also deducting balance from customers by different techniques..
    I ported out from vodafone few months earlier due to their bad cc support,third class billing system & wrongful prepaid balance reduction.

    Friends..ported out from vodafone & teach them some lesson….

  • PD December 10, 2011 1:42 pm

    Kudos, Sanjay ! Vodafone has been making the life miserable especially for its GRPS users. No proper accounting information is returned after each session via USSD system. Also it was possible earlier to check the Data balances by USSD keyword – *225*6# but now a blunt message “Results Unknown !” is returned. Through the so called up-gradation they are augmenting revenue clandestinely !

    How to check GRPRS balance account ? Can anybody help !

  • Chindu December 10, 2011 12:27 pm
  • Kaushik Biswas December 10, 2011 12:25 pm

    Looks like Vodafone is in a state of acute distress and system engineers have no clue as to what wrong might have happened in their software. In the emerging competitive market in India, where Airtel & Vodafone are the giants and others are competing hard, these two must be maintaining their level of services.

  • hardeep December 10, 2011 12:02 pm

    dskushwaha :

    Balance Reduction – Vodafone India’s Favourite Foul Play!

    I kept on telling in this forum that Vodafone automatically activates VAS (Caller Tune) without customer’s request. Just dial *567# and you will get the Caller Tune menu. Now don’t press any numerical key on your mobile and just exit from the menu, you will receive an SMS from Vodafone that Caller Tune service has been
    activated and balance was deducted (Rs. 30 or whatever lesser amount you have).
    I tried this several times but the same thing happened. Even when the balance was Rs 0 I tried it for more than 100 times on different times/day/months but now I got the message that Caller Tunes service can’t be activated as you have not sufficient balance.I e-mailed to vodafonecare.pun@Vodafone.com but the reply was:
    Dear Mr. Kushwaha,
    Thank you for your email dated 26/11/10 regarding your mobile number 78xxxxxx60.
    We would like to inform you that VAS service (which includes Caller Tune) has been activated on your number through your consent by dialing *567#.
    Further, this is to inform you that we are unable to process your request for reversal of charges.
    The docket number for future correspondence is 127501742.
    We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We’ll do our best to help you.
    Happy to help,
    Vodafone Care
    Contact numbers
    Vodafone Care : 111 or +91-9888098880
    For complaints/requests : 198 (toll free)
    Fax number : +91-9888098888
    E-mail : vodafonecare.pun@vodafone.com
    Website : http://www.vodafone.in

    can anyone please please help me by telling how to get a mobile no. as fax? as being used by these companies themselves…… TT Team, if u cud help me in this…… PLEASE

  • SD December 10, 2011 11:33 am

    BSNL :

    SD :
    Respected Admin,
    The only Govt company & one of the most trusted mobile operator BSNL recently has withdrawn the unlimited call facility between the Dosti numbers(both old & revised) & reduced it to only 30 minutes per day & therefore 20paisa/min, hereby not keeping the promise or offer that came with it(unlimited free calls between dosti sims for lifetime without any terms & conditions) & also made the life of lacs of its loyal customers miserable.
    Being a Govt company they should respect the trust bestowed upon them & not cheat us like private operators. They were not providing it for free. We had to previously recharge with Rs. 380 per year & now Rs. 400 to keep the validity intact. They could have increased the validity voucher rate for dosti customers. But they have made it a joke. 30 minutes per day from unlimited free! I know they are facing huge financial loss, but they are giving unlimited call facility to all bsnl numbers all over india for 30 days with only Rs. 500. So how come two free sims make more loss than the fully free 500 voucher? Their useless customer care is blaming it on trai & misbehaving with us.
    So, therfore on behalf of lacs of dosti users, I request you earnestly to post an article about this matter & stand beside us, the deprived customers. We all know the power of telecomtalk as bsnl had to bring back many withdrawn benefits after discused here.
    Please admin, help us.
    Thanking you,
    Yours faithfully,
    Suman Dutta
    Kolkata

    Dou u think Kapil Sibal will bring money from his home to pay for your Long Free Talk. 30 minutes itself is high. It needs to be 15 min. Only others are not giving in GSM such benefits. So why BSNL?
    Also where do u think gov: company get money?. From taxes we pay. If gov: has to give free services they will have to tax u more. One way or other u will have to pay. Like For subsidized petrol Gov: is charging 40 RS tax/litre. (But all foolishly concentrate on 2rs increase by oil companies)
    What do u mean my gov: company?. Any company should recover cost + some profit fro further expansion. So BSNL is doing the right thing.
    Limit conversations to minimum while on phone.

    I will answer your questions serially.
    1) I don’t want to comment anything about any person here.
    2)Other companies are giving unlimited free.
    Rgsm-199
    Rcdma-299
    MTS-298
    BSNL itself-300(for lifetime),500(general)
    These offers give UNLIMITED FREE CALLS TO ANY NUMBER IN THE SAME NETWORK, not any SELECTED NUMBER.
    3)As far as I know, a Govt-owned company doesn’t necessarily needs to be a part of Govt, it has its own entity,mechanism, power & authority to make decisions for itself.
    4)The main reason for huge loss making of BSNL is not its high-demanding customers, but are its no-work-full-pay employees, as clearly stated by the Govt of India itself.
    5)By a Govt company we understad more reliability, clarity, flexibility, affordability – which BSNL already has but reduced due to crab-politics of India.
    6)We pay Govt taxes because only with these money Govt is meant to be developing the country after being elected by us. Naturally a Govt company is always meant to be serving public interests, not private.
    7)There are numerous examples where many questions can be raised on the tax policy of Govt – the huge tax rebate for crorepatis, not taking a single penny from the 500-600 acres owning farmers of UP,MP etc who are exempted just because they show ‘cultivation’ as their occupation.
    8)In today’s fast world, nobody has the legacy of talking the whole day. It is not about how much one talks over phone. Many voices are coming out.Don’t believe me? Just go to consumercomplaints.in/complaints/ bsnl-kolkatta-south-24-parganas-west- bengal-c683005.html

  • jitender kumar December 10, 2011 11:17 am

    i switched to MTS because of vodafone faulty balance deduction system and their foolish customer care service. Vodafone will never give ur balance back its 10000000 % true.

  • Vaibhav December 10, 2011 11:00 am

    Vodafone. Biggest chor,robber,cheater,fraud in indian telecom industry.
    They pretend that they have full confidence on their system and whatever customers are complaining is crap!
    2 yrs back vodafone no. was my primary one. Because of wrong decuction , vas activation, i started using airtel.
    a month back ,i just activated gprs pack on vodafone. and used it. later i checked my balance , it waas -105. i called cc several times, each time got different ansers. and finly 1 cc told me that you had activated 3g AFTER ACTIVATING GPRS PLAN. but my 3g was already activated since 3g launched in my state. And on that day, i throwed dis doggy sim in dustbin :P
    i dont say airtel is good.even airtel is a chor. but not comparable to the class of vodafone coz airtel gives refund !( u shud keep an eye on your balance dats it)

  • rajiev December 10, 2011 10:33 am

    well done , bravo tt!

  • Abhijith December 10, 2011 10:26 am

    When ever i Started comment about telecom companies in telecom talk till none opened against Vodafone . . All are against Airtel alone . . With my personal experience comparing to Vodafone. Airtel is faar better than Vodafone am sure . .

  • Abhijith December 10, 2011 10:04 am

    I know this already i faced it . . Nearly 250rupees . . No help from Vodafone . . From that i Start to hate Vodafone . . . Even Airtel far better in this wrong deduct . . Even they ill return money back . . But this british dog wont give our money . .

  • Guardian_ December 10, 2011 8:58 am

    @BSNL
    The unlimited call reduced to 30 minutes/day in dosti prepaid was not informed to its customers. At least you could have informed customers with a sms stating the change. At least we the customers can expect this from BSNL. Till now I wasn’t aware of this fact. Thanks to SD for the information.

  • dskushwaha December 10, 2011 8:44 am

    Balance Reduction – Vodafone India’s Favourite Foul Play!

    But Vodafone customer care or complaint helpline 111/198 started claiming that these all charges are valid as it has been done due to usage of Vodafone live even though when Vodafone Live is not active

    The same thing happened when I recharged GPRS pack on my Vodafone SIM and asked for the GPRS setting from customer care, they asked me to send SMS to some number (I don’t remember now). I did so and nothing happened, even I tried for more than 20 times in a day for 2-3 days. I asked Customer care (not a toll free number) to give me APN, Proxy, etc. so that I may configure manually. but they kept on repeating to send SMS to that number.
    I searched their website but no such setting are given on their website. (Only Vodafone live settings are there http://www.vodafone.in/vas/lifestyle/pages/subscribe_settingnokia.aspx)
    Later I configured my mobile using my friend’s mobile which was configured by OEM (inbuilt settings) and I confirmed it using online forums.
    But to my surprise balance was getting deducted. I called Customer care and their reply was similar as said by TT team i.e. you are using VL setting for browsing. I again asked for the GPRS settings and told them about the SMSs I sent for setting and asked agin to give me manual settings. But reply was they can’t give manual GPRS settings and sending SMS is the only way to get GPRS setting.

  • joseph joy christopher December 10, 2011 8:39 am

    only way is to migrate to bsnl friends…. vodafone turned to be a fraud company recent days i also faced this kind of problems in past………….

  • dskushwaha December 10, 2011 8:26 am

    Balance Reduction – Vodafone India’s Favourite Foul Play!

    I kept on telling in this forum that Vodafone automatically activates VAS (Caller Tune) without customer’s request. Just dial *567# and you will get the Caller Tune menu. Now don’t press any numerical key on your mobile and just exit from the menu, you will receive an SMS from Vodafone that Caller Tune service has been
    activated and balance was deducted (Rs. 30 or whatever lesser amount you have).
    I tried this several times but the same thing happened. Even when the balance was Rs 0 I tried it for more than 100 times on different times/day/months but now I got the message that Caller Tunes service can’t be activated as you have not sufficient balance.I e-mailed to vodafonecare.pun@Vodafone.com but the reply was:

    Dear Mr. Kushwaha,

    Thank you for your email dated 26/11/10 regarding your mobile number 78xxxxxx60.

    We would like to inform you that VAS service (which includes Caller Tune) has been activated on your number through your consent by dialing *567#.

    Further, this is to inform you that we are unable to process your request for reversal of charges.

    The docket number for future correspondence is 127501742.

    We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We’ll do our best to help you.

    Happy to help,

    Vodafone Care

    Contact numbers
    Vodafone Care : 111 or +91-9888098880
    For complaints/requests : 198 (toll free)
    Fax number : +91-9888098888
    E-mail : vodafonecare.pun@vodafone.com
    Website : http://www.vodafone.in

  • dev December 10, 2011 3:36 am

    one more studip story of vodafone…………..

    As we all know recently airtel,vodafone & idea agree to share their 3g network,where they dont have there own network.in kolkata as we all know vodafone having 3g licence & sharing it with idea & airtel.
    recently airtel lunch 3g services in kolkata,where there offering 3g data packs of RS.100 for 200mb, RS. 200 for 500mb & etc…….

    vodafone charging Rs.100 for 100mb ,Rs.375 for 500mb etc……..

    a company who is sharing others network is charging less(airtel) & a company who has his own licence is charging almost duble (vodafone)

    I belive this is a hite of stupidity……..

  • BSNL December 10, 2011 2:11 am

    SD :
    Respected Admin,
    The only Govt company & one of the most trusted mobile operator BSNL recently has withdrawn the unlimited call facility between the Dosti numbers(both old & revised) & reduced it to only 30 minutes per day & therefore 20paisa/min, hereby not keeping the promise or offer that came with it(unlimited free calls between dosti sims for lifetime without any terms & conditions) & also made the life of lacs of its loyal customers miserable.
    Being a Govt company they should respect the trust bestowed upon them & not cheat us like private operators. They were not providing it for free. We had to previously recharge with Rs. 380 per year & now Rs. 400 to keep the validity intact. They could have increased the validity voucher rate for dosti customers. But they have made it a joke. 30 minutes per day from unlimited free! I know they are facing huge financial loss, but they are giving unlimited call facility to all bsnl numbers all over india for 30 days with only Rs. 500. So how come two free sims make more loss than the fully free 500 voucher? Their useless customer care is blaming it on trai & misbehaving with us.
    So, therfore on behalf of lacs of dosti users, I request you earnestly to post an article about this matter & stand beside us, the deprived customers. We all know the power of telecomtalk as bsnl had to bring back many withdrawn benefits after discused here.
    Please admin, help us.
    Thanking you,
    Yours faithfully,
    Suman Dutta
    Kolkata

    Dou u think Kapil Sibal will bring money from his home to pay for your Long Free Talk. 30 minutes itself is high. It needs to be 15 min. Only others are not giving in GSM such benefits. So why BSNL?

    Also where do u think gov: company get money?. From taxes we pay. If gov: has to give free services they will have to tax u more. One way or other u will have to pay. Like For subsidized petrol Gov: is charging 40 RS tax/litre. (But all foolishly concentrate on 2rs increase by oil companies)

    What do u mean my gov: company?. Any company should recover cost + some profit fro further expansion. So BSNL is doing the right thing.

    Limit conversations to minimum while on phone.

  • jitendra December 10, 2011 1:47 am

    Finally chor pakda gaya Well done TT team. Now please guide VF subscribers related to refund of deducted amount. Will highly appriciated by our readers.

  • @sharma December 10, 2011 1:17 am

    I also faced the similar issue 2 months back. My balance was reduced to Rs (-2000). I had to port out to other service provider. Voda is a cheater. Plz stay away from vodafone.

  • SD December 10, 2011 1:13 am

    Respected Admin,
    The only Govt company & one of the most trusted mobile operator BSNL recently has withdrawn the unlimited call facility between the Dosti numbers(both old & revised) & reduced it to only 30 minutes per day & therefore 20paisa/min, hereby not keeping the promise or offer that came with it(unlimited free calls between dosti sims for lifetime without any terms & conditions) & also made the life of lacs of its loyal customers miserable.

    Being a Govt company they should respect the trust bestowed upon them & not cheat us like private operators. They were not providing it for free. We had to previously recharge with Rs 380 per year & now Rs 400 to keep the validity intact. They could have increased the validity voucher rate for dosti customers. But they have made it a joke. 30 minutes per day from unlimited free! I know they are facing huge financial loss, but they are giving unlimited call facility to all bsnl numbers all over india for 30 days with only Rs 500. So how come two free sims make more loss than the fully free 500 voucher? Their useless customer care is blaming it on trai & misbehaving with us.
    So, therfore on behalf of lacs of dosti users, I request you earnestly to post an article about this matter & stand beside us, the deprived customers. We all know the power of telecomtalk as bsnl had to bring back many withdrawn benefits after discused here.

    Please admin, help us.

    Thanking you,
    Yours faithfully,
    Suman Dutta
    Kolkata

  • SD December 10, 2011 1:07 am

    tanmoy paul :
    Guys one thing vodafone network is not that much good…even i have used vodafone gprs service..it’s relatively slower than any other network.. for best service i will always prefer airtel…it always provides the best services to customers.. i m 100% satisfied with airtel….

    +1

  • tanmoy paul December 10, 2011 12:36 am

    Guys one thing vodafone network is not that much good…even i have used vodafone gprs service..it’s relatively slower than any other network.. for best service i will always prefer airtel…it always provides the best services to customers.. i m 100% satisfied with airtel….

  • SD December 10, 2011 12:31 am

    This bull**** company changed the ownership of our 5 year old on-spot verified prepaid number to some unknown person & when we tried to resolve it with full proofs, they behaved with us like we were trying to change another person’s sim to our name.
    Well, we said : “DISAPPEAR….DISAPPEAR…DISAPPEAR…”

  • kankan December 9, 2011 11:45 pm

    i had one vodafone sim in which i activated GPRS pack with having Rs. 200+ balance after few minutes my connection disconnected, checking balance later on it was horrible to see Rs. -720(negative).

    i had to dumb my number only for this purpose, one can carry on its sim with zero balance but negative balance cannot be affordable.

  • Proximus December 9, 2011 11:13 pm

    Vodafone go back to UK,give back your shares to BPL Mobile.We dont want foreign operators here.

  • Tremerin Dsouza December 9, 2011 10:50 pm

    Vodafone.QUIT INDIA!

  • bharathkumara December 9, 2011 10:46 pm

    vodofone is one of the dampest network when ever u go.. it is following me.. because their is no tower.. then no network.. worst then other network.. balance deduction is one of the problem my friend also facing..

  • Nirakar Panda December 9, 2011 10:40 pm

    Although I have a 2 years+ relation with Vodafone Gujarat, but got faded up with the level of services, Tariff rate and Unable to provide Pan India National roaming. Due to which I have to remain cut off from the rest of the world for more than One month. even if I have communicated Several mails and reminders to the USELESS CUSTOMER CARE,NODAL CELL and There after Appealate Officer but Nobody could not help me to resolve the issue. Finally I have Ported Out to BSNL and Trust me, I am very relaxed to leave such a Useless and Not Customer worthy operator called Vodafone…

  • Rohan Singh December 9, 2011 10:36 pm

    dinesh gupta :
    please complaint directly to vodafone management and regulators about vodafone’s fraud. spread the word on facebook, twitter, google+ etc and on every complaint website in india. raise a voice, start a revolution. team india against fraudsters.
    to: kapilsibal@hotmail.com, ranjan.khanna@gmail.com, secy-dot@nic.in, ast-dot@nic.in, jst-dot@nic.in, ddgds-dot@nic.in, ddgpg-dot@nic.in, secretary@trai.gov.in, cp@trai.gov.in, ca@trai.gov.in, cn@trai.gov.in, mn@trai.gov.in, ap@trai.gov.in
    cc: vittorio.colao@vodafone.com, marten.pieters@vodafone.com, tv.ramachandran@vodafone.com, samaresh.parida@vodafone.com, kumar.ramanathan@vodafone.com

    Kapil Sibal is as useless as Vodafone. He wants even screening on Facebook ….it’s a country without freedom of speech we can’t even express ourselves on virtual world ..How can a corrupt leader can stop a corrupt company.

  • Rohan Singh December 9, 2011 10:26 pm

    Vodafone system is made to make them rich …..by looting. I was victim of them in 2006 after that I never used Vodafone. Their CC are useless and it’s of no use.

  • Arka December 9, 2011 10:21 pm

    Vodafone,Please come back from iNDIA.

  • eracnid December 9, 2011 10:01 pm

    Its not about vodafone, Airtel the bloody assholes are doing the same. You got my email, if you want proof, I can send you the screenshot. There is a bug in Airtel It system or whatever it also shows the balance deduction even though you have recharged with 2G/3G packs.

    Let me know if you need the proof.

  • novicefreak1 December 9, 2011 10:00 pm

    after reading this post I could relate why my other number(vodafone) was having deductions. thanks TT for the valuable information. I was wondering why this balance deductions was happening, though this number is not my primary one,,,i will still go for port out. bye bye vodafone….welcome to ? bsnl/docomo/aircel????

  • siva December 9, 2011 9:37 pm

    F**k vodafone! my balance was wrongly deducted too, so i dumped my vodafone sim.

  • Jagan T December 9, 2011 9:15 pm

    Very good post and effort from TT team. This is the example of looting by technical reasons. There is no proud on advertising about “Happy to Help” and doing “Happy to Loot”. TRAI should act on this.

    @Ram – In TN, AirTel will be the other choice.

  • Ketan December 9, 2011 9:04 pm

    Such things are common with vodafone. This company is taking undue advantage of peoples needs. Vodafone is no longer a good network coverage company, switch to some other good operator. I was also frustrated with the overbilling issue. Every month my bill used to increase by Rs.100/- inspite of decrease in usage. When I converted it to prepaid they on their own put me on other costly tariff with activating caller tune on my number. When I complaint they refused to credit my account saying that it was done through custoemr’s request. How’s that possible because the sim was kept closed for a month. This is the looting story. Anyway now through MNP I have switch to Tata and happy to use their services trouble free with no false deductions.

  • Ram December 9, 2011 8:54 pm

    I am going to port out of Vodafone. i dont know which operator to go.

  • Arun December 9, 2011 8:37 pm

    Vodafone is the dumbest operator in the country after BSNL

  • skk December 9, 2011 8:35 pm

    very painful experience with vodafone and balance deduction without any use of sim…
    i must say avoid vodafone and keep smiling..

  • Vinayak December 9, 2011 8:26 pm

    TT your appriciation is quite deserve to the Airtel PPL. Tey are redy to refund if they wrongly debited our account. Me got twince and me got a wonderful chance to fee happy at aitel regarding caller tune. They aowed me to have free dowload due to confusion in a case of a tamil song ‘enamo eadho’. Me prefers Aitel now.

  • dinesh gupta December 9, 2011 8:25 pm

    please complaint directly to vodafone management and regulators about vodafone’s fraud. spread the word on facebook, twitter, google+ etc and on every complaint website in india. raise a voice, start a revolution. team india against fraudsters.

    to: kapilsibal@hotmail.com, ranjan.khanna@gmail.com, secy-dot@nic.in, ast-dot@nic.in, jst-dot@nic.in, ddgds-dot@nic.in, ddgpg-dot@nic.in, secretary@trai.gov.in, cp@trai.gov.in, ca@trai.gov.in, cn@trai.gov.in, mn@trai.gov.in, ap@trai.gov.in

    cc: vittorio.colao@vodafone.com, marten.pieters@vodafone.com, tv.ramachandran@vodafone.com, samaresh.parida@vodafone.com, kumar.ramanathan@vodafone.com

  • magnet December 9, 2011 8:23 pm

    I lost my Rs.53 in september , even i complaint to higher authority they didnt refund and they said i used gprs data. But i didnt. From that i did recharge it.

  • Vinayak December 9, 2011 8:15 pm

    Its not a new issue. I had ported to vodafone when porting come in force. .They offer v2V offer and free min for 6 months. But me got the offer for the first mmnth.Then after many talk with bloody care center and a regional offecer @ Kochi through email, me got it in second month. Then after 2nd month, even that cusomer careless regional officer cud’t ensure the offer and me jus dumped the SIM. Yes it has better coverage but the all customer service is very worst and when we contact the carecenter for such issue, and we call hem for 2 times, they will ban our call to customer care.

  • Sonu December 9, 2011 8:01 pm

    The biggest cheater is TRAI. Why they are not strict on unfair deduction? Uninor did something like this bt neither they or the trai sorting this issue. Bloody corrupted TRAI

  • mks December 9, 2011 7:54 pm

    I don’t understand why the people is still using vodafone after this cheating . We have many service providers and the power of MNP,its time to moveout.because vodafone is not caring there customer ,TRAI is always with private players and last but not lest our telicom minister Mr kapil sibbal is busy in removing the pisc of sonia gandhi and rahul baba from internet.

  • Abhijit December 9, 2011 7:52 pm

    Wow I m lucky that I am Not an regular Vodafone service user..I have Vodafone Sim but for just collection purpose as it has strong network so whenever long traveling happen at that time only it is used…

  • Sathish Kumar, Gobichettipalayam, TN December 9, 2011 7:51 pm

    First of all, we must thank full for this valuable investigation with enough proof from TT team (Sanjay Bafna.

    This is a small sample what we seen in Airtel, Vodafone, Idea, Reliance.
    That’s why Indian peoples are always avoiding to opt postpaid on any network, here the watch dog(TRAI, DoT) is waste one.

    In India almost 92% to 95% peoples are using prepaid; remaining 5% to 8% are only using postpaid on all networks. this is much higher when we compared with developed nations like USA, UK, Japan, Germany, Russia because of watch dog is much much stronger than India’s TRAI, DoT.

    Here foolish or money sucking networks (Airtel, Vodafone, Reliance, Idea) are leading in Indian telecom.

    Here, friends please note, No one complaint like “My balance is wrongly deducted or unknown debited on any BSNL MOBILE Network in India.

    My father and me also using BSNL Network since BSNL launch in Tamilnadu, till toady single Paisa was not deducted wrongly like Foreign network – Vodafone.

    So that, Billing wise BSNL is Most trusted, Transparent and No.1 Network in India, No on can beat our BSNL network for proper billing wise.

    Now we are seeing the real face of private networks – Like Vodafone, Airtel, Idea, Reliance.

    In Chennai & RoTN Circle Aircel, Airtel, Vodafone, Reliance is only money Sucking(Unknown debit/unfair debit/wrong debit) from their customers.

    Till today Chennai & RoTN mobile customers are severely affected from Aircel, Airtel, Vodafone, Reliance.

    now we should accept BSNL have poor “brand visibility” or some delay to give brand new services, facilities or slow update when we compared with private and foreign network, but our nation’s owned public network will be always best at the end of the telecom game.

    Our Indian Govt(Telecom Ministry, DoT, TRAI) must take severe against private network’s wrong debit / unknown debit / robbery then only they will know what we are.
    Hello, Vodafone this is India! not like any of your country people. This is also one of the misleading one, bad play with our Indians money.

    This is lost and final alarm from our Indian customers, hereafter we should protest against unknown debits / wrongly debit / foul play in all the leading private network.

    In India, Consumer Protection is not enough to escape from these kind of Biz giant.

  • sathish kumar December 9, 2011 7:49 pm

    First of all, we must thank full for this valuable investigation with enough proof from TT team (Sanjay Bafna.

    This is a small sample what we seen in Airtel, Vodafone, Idea, Reliance.

    That’s why Indian peoples are always avoiding to opt postpaid on any network, here the watch dog(TRAI, DoT) is waste one.

    In India almost 92% to 95% peoples are using prepaid; remaining 5% to 8% are only using postpaid on all networks. this is much higher when we compared with developed nations like USA, UK, Japan, Germany, Russia because of watch dog is much much stronger than India’s TRAI, DoT.

    Here foolish or money sucking networks (Airtel, Vodafone, Reliance, Idea) are leading in Indian telecom.

    Here, friends please note, No one complaint like “My balance is wrongly deducted or unknown debited on any BSNL MOBILE Network in India.

    My father and me also using BSNL Network since BSNL launch in Tamilnadu, till toady single Paisa was not deducted wrongly like Foreign network – Vodafone.

    So that, Billing wise BSNL is Most trusted, Transparent and No.1 Network in India, No on can beat our BSNL network for proper billing wise.

    Now we are seeing the real face of private networks – Like Vodafone, Airtel, Idea, Reliance.

    In Chennai & RoTN Circle Aircel, Airtel, Vodafone, Reliance is only money Sucking(Unknown debit/unfair debit/wrong debit) from their customers.

    Till today Chennai & RoTN mobile customers are severely affected from Aircel, Airtel, Vodafone, Reliance.

    now we should accept BSNL have poor “brand visibility” or some delay to give brand new services, facilities or slow update when we compared with private and foreign network, but our nation’s owned public network will be always best at the end of the telecom game.

    Our Indian Govt(Telecom Ministry, DoT, TRAI) must take severe against private network’s wrong debit / unknown debit / robbery then only they will know what we are.

    Hello, Vodafone this is India! not like any of your country people. This is also one of the misleading one, bad play with our Indians money.

    This is lost and final alarm from our Indian customers, hereafter we should protest against unknown debits / wrongly debit / foul play in all the leading private network.

    In India, Consumer Protection is not enough to escape from these kind of Biz giant.

  • Praveen Pious December 9, 2011 7:47 pm

    Who else is expecting the standard post from Vodafone India over here? The one that goes like:

    [i]Hello Sir/Madam,

    Kindly share your number with us here Vodafone India – Complaints – Requests – Enquires and we’ll get back to you at the earliest to address your concern.

    Regards,
    Vodafone Customer Care[/i]

    This is their standard reply in almost all the forums and other places where someone places a complaint about their services..

  • Amit.G December 9, 2011 7:47 pm

    Good for other operators because now they are goin to get customers of vodafone.

  • harman December 9, 2011 7:29 pm

    this is sad and very bad on part of vodaofne, if they do like this no customer will stay with them. i am shocked t top management’s response, this is unacceptable

  • Amit Deb Biswas December 9, 2011 7:16 pm

    Complain on facebook fan page.. They r very caring..

  • Raaj December 9, 2011 7:11 pm

    Its really disappointing.vodafone should immediately rectify the problem rather than keeping a blind eye.

  • santosh December 9, 2011 6:42 pm

    yeh kutta, kamina hai. Isko juta maaro.

  • sAm December 9, 2011 6:39 pm

    Now itz deduction due to GPRS. But Vodafone is doing the same thing with other VAS for a long time. They provide good network with false deductions. TRAI should look into this matter.

  • Sundeep December 9, 2011 6:27 pm

    NOW AFTER THIS CLEAR CUT FRAUD ALSO DON’T PEOPLE UNDERSTAND THAT VODAFONE IS DOING IT PURPOSELY! VODAFONE’S FRAUD IS INTENTIONAL AND PLANNED IN THE DISGUISE OF TECHNICAL PROBLEMS! WHAT CAN YOU EXPECT FROM SUCH A CHOR COMPANY! SINCE VODAFONE HAS COME IT HAS POLLUTED INDIAN TELECOM INDUSTRY THROUGH CARTELS AND FRAUDS. WE INDIAN CONSUMERS MUST PUT A SLAP ON VODAFONE’S FACE BY PORTING OUT TO OTHER MOBILE COMPANY. QUIT INDIA BRITISH DOG VODAFONE! GET OUT OF INDIA A*******!

  • vijay December 9, 2011 6:26 pm

    am very happy to see you have posted this message i was the one to suffer with this issue my number 9962300645 which was a prepaid number in the month of august 2011 september 2011 and october 2011 ….i had the BB399 plan and i was heavily chagred for browsing the web and my balance in one night got reduced by more than 300 i had infact complained to the higher authorities also but i didnt get any help now also i am with vodafone but i converted my sim to a postpaid and i am not using it in a blackberry device but i was a victim of the same please do get me some help if u get this issue solved

  • Ajay December 9, 2011 6:17 pm

    My vodafone bal was reached to -655 year ago, although Gprs plan was activated so I stoped to use this no. Fortunately it wasnt my primary number.

  • V December 9, 2011 6:10 pm

    Same for me.
    I thought its happening to me.
    I wanted to lodge a complaint with vodafone Customer Care.
    But i guessed it will be headache so i let it be.

    I am losing Rs.3-5 in a day.

  • bibin December 9, 2011 5:49 pm

    @arun kumar : in kerala airtel is the slowest gprs connection. if you have any doubt check other operators speed

  • Shailesh Sanghvi December 9, 2011 5:48 pm

    looting my money from last 15 days before it was 2,3 times a day but from past 7 days they are deducting every 5 mins. if Vodafone is on bank crupsy than i am happy to help at my level but robbing money in small amount like beggars is not good.

  • arun kumar December 9, 2011 5:44 pm

    in kerala.. airtel customer care is very good.. i complained about low gprs speed. within 2 days they contact me personally and visited my home.. now prblm is solved..

  • INDRAJIT BOSE December 9, 2011 5:44 pm

    Modification of tariff for existing “Dosti” customers

    As approved by the BSNL the following changes in tariff have been made for the exiting “Dosti” customers with immediate effect.

    1) The free limit per user day is 30 minutes instead of unlimited.

    2) Beyond 30 minutes call charge between “DOSTI” mobiles/Landline will be Rs. 0.20/- per minutes as per Pyari Jodi tariff.

    3) Other charges are as per ‘General Prepaid’.

  • arun kumar December 9, 2011 5:40 pm

    in kerala.. airtel customer is very good.. i complained about low gprs speed. within 2 days they contact me personally and visited my home.. now prblm is solved..

  • Ganesh December 9, 2011 5:38 pm

    Hohohooo! Good luck with the investigation! Nothing is gonna happen :D Just port outta vodafone to Idea and have a happy life!

  • gaurav December 9, 2011 5:35 pm

    vodafone ke liye beech wali bari ungli.

  • gaurav December 9, 2011 5:34 pm

    vodafone is following footsteps of british east india company. A friend of mine too had reported robbing of his balance but all this fell on deaf ears only.
    vodafone is pig shit.
    ma middle finger is always there for u vodafone

  • hardeep December 9, 2011 5:34 pm

    same has been happening to me, n i thought let it be, its only 10 p, who wud talk to them for this! i never imagined, its going on with many others!

  • Hari December 9, 2011 5:28 pm

    Better All Mumbaikar switch to Loop Mobile Postpaid, great Offers and Good Network