Vodafone Idea Limited and Amdocs Partner Up to Migrate Postpaid Customers to Single Platform

After the migration, customers of Idea postpaid will also get to reap the benefits Vodafone postpaid customers have

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Vodafone Idea Limited (VIL) announced that it will be bringing the Idea postpaid customers under the Vodafone RED category. It would ensure that customers of VIL would get unified digital services under a single platform. For doing this, VIL partnered up with Amdocs which is one of the leading software and service providers to media and communications companies. Both the companies today announced that this move has taken place successfully. This means that all the Idea postpaid customers have been brought under the Vodafone RED. It was one of the most complex migrations for both companies. All the migration work took place remotely because of the lockdown imposed by the government.

Migration of Idea Postpaid Customers to Ensure Unified Service and More Benefits

Now Idea postpaid customers will get to reap the benefits Vodafone postpaid customers have. They can also take advantage of Vodafone RED Family plans. Along with that, there will be other benefits included for the Idea postpaid customers such as a free subscription to Vodafone Play and plenty of other value-added services.

The best thing for Vodafone Idea Limited (VIL) is that during the migration, the company didn’t face any disruption. Everything worked out smoothly and none of the customers had to face any issues.

Chief Technology Officer, Vishan Vohra said, “We’re delighted to have partnered with Amdocs to complete the consolidation of Idea and Vodafone postpaid customers without any business disruption. The partnership will enable VIL to further modernise, automate, and digitise operations, thereby providing an enhanced customer experience to our postpaid customer base.”

This move would further enhance the customer experience as the customer care of VIL would get a 360-degree view on all the queries raised from Vodafone customers and Idea customers. It will help in solving issues of the customers in a more efficient and complete manner.

Gary Miles, Chief Marketing Officer of Amdocs said, “In today’s ever-changing business environment, it’s important for service providers to focus on customer experience and win their loyalty. VIL values customer centricity and understands the importance of digital transformation in providing improved customer service and digital experience. We’re proud to have partnered with VIL for the migration of customers to the Amdocs digital monetization system, which will further ensure streamlined and improved operations for the merged entity.”

Tanay is someone with whom you can chill and talk about technology and life. A fitness enthusiast and cricketer, he loves to read and write.

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VIL LoVErChetan-bengaluruSACHINChetan-bengaluruKaushik Roy Recent comment authors
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Chetan-bengaluru
Chetan-bengaluru

My observation on people posting high speed screenshot here…. Last few days i was observing VIL speeds across Bangalore and had my following thoughts on it… 1. Certain areas will give download speeds ranging between 20 to 50mbps depending on type of sites like max Mimo etc but in certain areas or colonies if you enter, on main roads itself with full coverage download speeds are in kbps like 20 to 80kbps and upload speeds are 12mbps. so defiantly either VIL is reserving entire bandwidth for RedX customers or sites are congested. In this case, definatly normal VIL users in… Read more »

VIL LoVEr
VIL LoVEr

Mr. Chetan FYI your experience is not all over country experience, i am from mpcg circle indore city, idea speeds are good in mpcg circle, in mpcg idea has additional bands which are not available in other circle except mh & goa and kerala . in my area and many more places in ujjain and indore, idea has good speed band 41 speed is insane becuase most of old devices does not support it, like redmi note 4, etc, do not target anyone, here is band 40 speeds because e this handset does not support band 41 it is band… Read more »

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Kaushik Roy
Kaushik Roy

Idea should quit VIL now. There is no point just selling prepaid connection with so many idea stores open. Prepaid can be sold from any place, no need for idea store to continue, they can be sold from Vodafone store also.They can save significant cost on one single brand with both prepaid and postpaid. Conversion of idea prepaid to vodafone prepaid is just matter of time.
I think K M Birla already started thinking of quiting VIL.

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