Nowadays with the growing strength and potential of Social Media every brand be it product or service is choosing this medium as their preferred communication, service help desk and feedback channels.
In case of Telecom operators too almost all major brands have their presence made in social media but are they really active and helpful? Are they trying to build up a special relation with their customers? We are trying to find out using this poll which operator is doing really good in social media by informing customers about service outages, spreading awareness, promoting products and services, resolving various requests,service/Network issues of their customers.
Dear readers how are your experiences with various Social platforms of different Operators? Do let us know via comments if this presence of operators is worth mentioning 🙂
Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.