In a bid to protect the interest of mobile and basic phone service customers, India’s telecom watchdog Telecom Regulatory Authority of India (TRAI) has made it a must for telecom operators to publish all the tariff plans meant for prepaid and postpaid subscribers in separate and tabular formats at one place for facilitating easy comparison.
TRAI has issued a new directives to all Telecom operators to further improve transparency in telecom tariff offers for facilitating the telecom/mobile subscribers to choose the tariff plans that best meet their needs.
Salient features of this Direction are as follows :
All the tariff plans meant for prepaid and postpaid subscribers shall be published in separate formats. These formats shall contain all the tariff plans offered by the Telecom access service provider in a service area covering all tariff items along with tariff for the same in tabular formats at one place for facilitating easy comparison across tariff plans.
All the tariff plans shall be made available to the subscribers in the prescribed formats at the Customer Care Centres, points of sale/retail outlets as well as on the website of the Telecom access service provider.
The Telecom access service provider shall ensure that the tariff plans published in the prescribed formats are updated on their website and customer care centre every time there is a change in any of the tariff plans, and make available the updated tariff plans in these formats by the 7th day of January, April, July and October at their points of sale and retail outlets;
The Telecom access service provider have been mandated to publish all the tariff plans in prescribed formats in at least one regional language and one English newspaper at an interval not more than six month and provide compliance to the TRAI.