Huawei sets up Global Service Center in Bengaluru to support global telecom customers

Chinese telecom equipment maker Huawei has launched its largest Global Service Center (GSC) in Bengaluru at an investment of around Rs 136 crore. The center is already handling more than 50 telecom projects, supporting over 30 countries in Asia, the Middle East and Africa, serving over 350 million subscribers. The new Global Service Center in Bengaluru is now one of Huawei’s four GSCs globally. Huawei said that the new will support operators digital transformation and help meet market demand for synergies between services and technology, as well as improve operations capabilities.

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“India has always been a priority market for us and we have been investing here right from 1999 when we opened our R&D center in Bengaluru – the first one outside China. The inauguration of this center, our largest GSC, further reaffirms our commitment to India,” Jay Chen, CEO, Huawei India said.

“The new GSC supports the ‘Make in India’ vision by harnessing local talent, coupled with the infusion of hi-tech R&D expertise and knowledge into the country, to play a pivotal role in creating a collaborative framework that will help our customers reach the next level of business performance,” Chen added.

Located within Huawei’s Research and Development (R&D) campus in Bengaluru, the GSC is currently home to over 1,000 engineers, network operations specialists and support staff.

The newest center offers the combined services of a Global Network Operation Center (GNOC), a Network Integration Services (NIS), Network Planning and Optimization (NPO) and IT Integration for a holistic approach towards a customer-centric operational model.

The GSC provides end-to-end solutions in a Multi-Network, Multi-Technology and Multi-Vendor environment, the company said, adding that the center GSC is designed to work together with the India R&D Center for faster and most efficient technical solutions, consolidated with the Application and Software (A&S) Global Services Delivery Center for ICT solutions.

William Zhao, CEO of Huawei India R&D Center said, “We at Huawei believe in the potential of the talent present here in Bengaluru and the positive momentum created by the Government in India. These elements combined with our global expertise enable us to serve customers globally.”

The GSC will provide strong skill-sets in managed services, system integration, application development and maintenance and also creates value for global operators, enabling their operational and digital transformation.

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