Customer Speaks: User Experience from IDEA, A wonderful journey

User Experience from IDEA, A wonderful journeyIn Our Last Article we saw about the customer experience from a MTS Customer.This time it’s a customer from IDEA who hails from karnataka had a serious issue about the billing and has shared his experience with us.

Here we are mentioning what exactly this customer narrates:

I am Sharath from Bangalore .My Idea number is 9844xxxx. Currently I am corporate user I bought the connection some where 6 months back was using its appropriately got irritated in the first month itself about the bill not reached thought there could be some error .

Kept quite so decided not to use and see what the company does if I doesn’t pay the bill I kept quite for the period of 3 months and when I heard that 3G services are getting launched in Karnataka I decided to use the connection back as that was the only IDEA number I had. I called up to customer care to get the services activated for the 3G as I was very much excited but when checked my outgoing was barred.

I called for the reactivation of my number, I had also send a mail to the Idea corporate for my bill issue and my 3G activation which took a long time and response at customer care was worst. Then I was getting calls and mails for the payment remainder, where I also spoke with the collection manager Mr Dev thought he would be solve my issue, But since he was not a concern person and my issue was escalated to one of the person who take care of service delivery for postpaid Ms Catherine Prescilla.

I called her for my issue even though it was my first call to her and she was heading back to home she took the initiative to check on my issue what happened previously at customer care and assured me the justification for the issue at customer care and Bill issue would be rectified and the response from her was really amazing.

Even though my services were barred she assured that it got activated immediately and also she was helping me even though She was on her leave. Even now also any time I wanted any help from her I am just a call away from getting a good service from the IDEA. Now I have stopped calling for customer care for any of issue.

I am really thankful to Mr Dev also who has escalated to Ms Catherine Prescilla who has really taken every single customer issue personally and helped me in resolving the same.

This could be one of the reason because of which IDEA is able to give such a wonderful experience to its customer with these kinds of wonderful people.

Have you ever faced billing issue with Idea how was the initial response do let us know via comments.

Like to get featured in Sunday Customer Speak Section do share your experiences with proper proofs attached via Email we would love to cover it .

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39 Comments on "Customer Speaks: User Experience from IDEA, A wonderful journey"

 

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Yunus
November 18, 2012 12:46 pm 12:46 PM
it is due to LCD problem. Since i have the wratanry period i consulted HTC AUTHORISED SERVICE CENTRE – CELL INFOTECH, Egmore, Chennai and HTC SERVICE CENTRE – Basvangudi Branch, Banglore, but i got ill responses. MR Uday Kumar, 9884090092, Cell InfoTek Chennai, ill-treated us,i came all the way from banglore to chennai to get it serviced but there is no proper response and especially the guy guided us badly.My whole 26,000 rs is wasted now. Whos gonna answer this. This is the way you treat your customers.I have no complains over the phone, it is the smartest phone ever… Read more »
hitesh
September 21, 2012 11:03 pm 11:03 PM

what a POOR Network sir G …

Ranganatha h g
December 27, 2011 9:38 pm 9:38 PM

really its very bad experience every time when i want to check my balance it displays on the screen as REQUEST NOT COMPLETED . Even after every call i am not getting the balance on the screen

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