User Experience from IDEA, A wonderful journeyIn Our Last Article we saw about the customer experience from a MTS Customer.This time it’s a customer from IDEA who hails from karnataka had a serious issue about the billing and has shared his experience with us.

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Here we are mentioning what exactly this customer narrates:

I am Sharath from Bangalore .My Idea number is 9844xxxx. Currently I am corporate user I bought the connection some where 6 months back was using its appropriately got irritated in the first month itself about the bill not reached thought there could be some error .

Kept quite so decided not to use and see what the company does if I doesn’t pay the bill I kept quite for the period of 3 months and when I heard that 3G services are getting launched in Karnataka I decided to use the connection back as that was the only IDEA number I had. I called up to customer care to get the services activated for the 3G as I was very much excited but when checked my outgoing was barred.

I called for the reactivation of my number, I had also send a mail to the Idea corporate for my bill issue and my 3G activation which took a long time and response at customer care was worst. Then I was getting calls and mails for the payment remainder, where I also spoke with the collection manager Mr Dev thought he would be solve my issue, But since he was not a concern person and my issue was escalated to one of the person who take care of service delivery for postpaid Ms Catherine Prescilla.