Customer Awareness Tips : When You Lost Your Handset

Customer Awareness Tips : When You Lost Your HandsetThese days mobile phones become a true inseparable part of our lives.

Mobile phones are now not only used for calling, but it is used for sending funny sms, you can kill your boredom listening music, playing games, taking snaps, recording moments, surfing internet on the move.

Frankly we all love our mobile phones to some extent. But mishap happens. We lost our phone with our messages, contacts, pictures, videoes, sync accounts, saved game session i.e. we lost a greater part of our digital lives.

Airtel has come forward and shared some basic awareness tips exclusive for TelecomTalk users and in coming days we would be posting a series of awareness tips courtesy goes to Airtel Presence Team.

So what to do if you lost your phone ?

Contact your local/nearest Police Station [PS] as soon as possible once you lose your mobile phone and try to file a FIR [First Information Report] with the complete information of your cell phone handset, model, IMEI number, battery number if possible, lost mobile phone number, current contact details and this is a free service and you dont need to pay any amount to the police department.

If you do mobile banking, inform the police and the respective bank with the details.

Reach your Telecom Service Provider’s office as soon as possible and file a complaint about the loss of your handset with a copy of your FIR and request them to cancel the current SIM card and try to reissue a new one with the Same number, because this way you can make sure that the new owner of your mobile phone does not make any calls from your mobile phone and also you dont expect huge post-paid mobile phone bills which you have not used.

Activate Phone Locks : Whenever you buy a new mobile phone you are offered a manual on how to use this new handset, you can check out the complete process on how to activate keypad and you need to always use this feature because if you lose your mobile phone the new owner would try to contact any local store to unlock the phone and your chances of recovering the mobile phone may increase.

It is recommended you activate Mobile Tracker option on your phone, if available. With Mobile Tracker, it is often easy to track your handset and get back your phone.

Backup Address Book : You can always take a backup of all your important contact numbers, email ID’s, Address Locations because it helps in case you lose your mobile phone and its very important to have a copy of this data. Either export the whole list onto your PC.

A duplicate SIM can be collected from the nearest dealer and will be activated by them.

If the phone is lost while in international roaming, call the customer care or send a email to the customer care to block the calls of the particular no. and try to inform the police so that the handset and the no. is not misused.

So now we ask you do u have any previous experience of phone being lost ? How did the cops take up the case did u find any issue while filing a FIR ?What was the response from operators end do let us know.

Airtel customer can send email at [email protected] and can call 121 (if the phone is lost in India).If the customer is on international roaming while he lost the phone a email needs to be sent at [email protected]  and should also call 9810012345 (If the phone is lost out of the country).

Airtel Subscribers can connect with Airtel Presence 24X7 and they will be happy to assist you with a swift resolution to your queries on all products and services on Twitter – http://bit.ly/fKcSxc and on Facebook – http://on.fb.me/cECyvS

Reported By

Leave a Reply

29 Comments on "Customer Awareness Tips : When You Lost Your Handset"

 

Sort by:   newest | oldest
Shweta
February 4, 2014 2:24 pm 2:24 PM

my phone had lost & i got a new duplicate airtel sim but my contact numbers r missing wat to do

naveen
February 28, 2014 5:28 pm 5:28 PM

which mobile you are using??

D.Jawahar
February 9, 2013 12:57 pm 12:57 PM

I need some call datas (Incoming & Outgoing ) with tower details during 01.01.2007 to 10.07.2007 from Air-Tel using data protection act . Is it possible now ? Please guide me in the regard.

Surya Prakash
May 31, 2013 11:13 pm 11:13 PM

Is it possible? if my mobile stolen, how can i backup my mobile numbers saved in my air tel sim card

Soumya Mukherjee
December 11, 2011 7:07 pm 7:07 PM

I recently lost my mobile. Complained at Police station, informed operator. And then everybody forgot all. Airtel havent done anything except saying go to police station. They even stopped responding my mail.

So, I would strongly disagree Your opinion “and they will be happy to assist you with a swift resolution to your queries on all products”…although its not the case with airtel its the case with all of the operator in India……they are only interested in activating Hello Tunes without users permission and then cheating users money saying that user have activated the service.

Cant resists….Customer Service = B****S*** in India.

Raheem Syed
August 6, 2014 5:14 pm 5:14 PM

Yes I too agree they r not helping except providing the new SIM with extra cost.

wpDiscuz