BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

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556 Comments on "BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers"


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Koshal Rana Pratap
October 5, 2018 7:09 pm 7:09 PM

Dear sir /madam
I have Bsnl prepaid 1 no. Using the no last 7 yrs old. Last 1 month I continuely complain in cust care my net is not working properly & call failed again again but ur staff ignore what can I do u want change my no or got a solution waiting. Aren’t max 3 working days after 3days I port my all no other company,

Yogendra Singh Chauhan
October 4, 2018 2:29 pm 2:29 PM

Pathetic Service from BSNL, dont take any new numbers of BSNL also I am going to port out from BSNL to some strong network also good customer supports.

Pathetic——- Pathetic ——– Pathetic and
Pathetic service provided by BSNL, so much sad.

April 12, 2018 3:57 pm 3:57 PM

Net is not working in sec 44a chd there is heavy problem in bsnl quarters