BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

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552 Comments on "BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers"


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mohammed saifuddin
September 29, 2017 7:57 am 7:57 AM

i am loyal customer who having been using bsnl phone and broadband but i was always trouble by poor service. i paid the bill one day late and service is withdrawn for non- payment . BSNL should give discount for customer when they were not able to provide broadband service in Hyderabad for one full week due to some technical problem and again few months later same problem and no internet for five days. how can they give full months bill if there was no service for one full week?
sajeeda moinuddin

Swapan Kr. Paul
July 23, 2017 10:03 pm 10:03 PM
I am a loyal customer of bsnl. I have a land line phone & I use bsnl sim in my mobile. I reside in Pubali, BidhanNagar, Durgapur, PIN: 713212. I always face a problem in my area. whenever the local electric supply goes off due to some fault or load shedding my mobile tower shows “E” instead of “H”. Several times I put into notice to the authorities of this area, and they replied that the batteries of the local tower will be replaced. But sorry to say they did nothing, and I suffer regularly at the time of no… Read more »
Prabhakar Khadse
May 15, 2017 6:35 pm 6:35 PM

I port my no from other service to BSNL.because of Govt. undertaking Indin service but service of BSNL is vary bad.Since 10/05/17. I am not getting net frequenty get No service, when connect net shows 3G, or E,but actualy show error in connection ,pl connect or turn wi-fy, Is realy we progessed? will bsnl service good? Can we belive, bsnl sevice get betterthan others services to feel proud of indigenous.