BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

By October 30th, 2012 AT 11:58 AM

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

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Dr.C.Ajaiya KishoarShankerAbhishek Jaiswalpradip DasShyam rabha Recent comment authors
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Dr.C.Ajaiya Kishoar
Dr.C.Ajaiya Kishoar

Shocked to find BSNL customer Care representative’s arrogance and blocking my number for raising a complaint. Highly reprehensible attitude of Miss/Mrs. Pavani Customer care staff in Hyderabad region. My complaint is my Data Plan is not working when I travel out of Hyderabad.

City
Hyderabad
Operator
Pavani
DTH
BSNL
Shanker
Shanker

Sir poor network in our area for the past three days.what is the reason.any maintenance work is in progress?kindly clarify and do the service quickly.

City
Vadipatti
Operator
Bsnl

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