BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

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554 Comments on "BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers"


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April 12, 2018 3:57 pm 3:57 PM

Net is not working in sec 44a chd there is heavy problem in bsnl quarters

Ankit Magan
March 19, 2018 11:32 pm 11:32 PM

Dear sir /madam
I have Bsnl prepaid 7 no. Using the no last 14 yrs and landline minimum 20 yrs old. Last 6month I continuely complain in cust care my net is not working but ur staff ignore what can I do u want change my all no or got a solution waiting. Aren’t max 3 working days after 3days I port my all no other company

Sugumaran K
March 12, 2018 12:03 am 12:03 AM

Very good information regarding BSNL, though the BSNL site is not customer friendly in providing proper information in their site. Many features of BSNL Official site are also not functioning and the site response are also very much slow.
This site is very much helpful.