BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

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550 Comments on "BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers"


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shamsunder Warkhandkar
February 14, 2017 1:28 pm 1:28 PM

I have done data recharge of bsnl blackberry of Rs 410/- each twice in BSNL office The recharges were not activated When contacted BSNL Blackberry customer care for almost 10 days i was only assured that the problem will be resolved in 24 Hours and if i dont call one day my complaint was closed saying the problem was resolved………Such a useless network service i have never come accross in my life

Dr Poonam Swarup Bhatnagar
February 4, 2017 12:37 am 12:37 AM

I’m not happy with BSNL services while roaming therefore decided to change services provider.Airtel is definitely better .Internet service of BSNL is also very poor.

Dr Poonam Swarup Bhatnagar
February 4, 2017 12:29 am 12:29 AM

I’d taken data plan from Ahmadabad and came to Patna but I’m not able to use internet .although I’d contacted BSNL help line number both Ahmadabad and Patna but both failed to resolve this.I’m not happy with service provider.I’ll change the same as soon as I’ll go back to Ahmadabad

Sahil Shah
February 4, 2017 10:51 am 10:51 AM

Please activate data while roaming in your phone then you wont face any issue.

January 28, 2017 8:17 pm 8:17 PM

If we book complaint through 1500, after three days they close the complaint your problem solved. But there was no change. I am struggling lost 20 days.

January 14, 2017 5:23 pm 5:23 PM

BSNL is the worst broadband connection I have ever seen. Oops!!!!!

December 25, 2016 7:51 am 7:51 AM

Ihave lost net recharge amount rs 2996 twice recharge on 1498 for internet offer recharge plz consider this compliant and give proper result

December 8, 2016 12:00 pm 12:00 PM

On 7/12/2016 at 8.30pm around 35 rs dedicated from my mobile balance I asked customer care but thy r not giving any ans n keeping me in hold for so many minutes. BSNL is ALSO BECOMING thief’s like other networks what to do. My number is 9492864818. Whome to complain no idea

October 21, 2016 4:18 pm 4:18 PM

Very very Worst BSNL Service……….

Suman kr Ambashta
October 1, 2016 8:17 am 8:17 AM

I am totally afraid related signal problem of Bsnl postpaid service.even no signal gain .only it comes for just 2 min and then it goes for along time.

September 25, 2016 2:02 am 2:02 AM

I had purchased one BSNL sim card from BSNL Chalakudy (Trissur district Kerala), on 2 April 2016 /Bill No: 404222 / with 40 GB data and one year validity, I paid INR 4519 including all taxes, I used only 18 GB in 5 months, Now I can’t browse internet due to no data balance. how can I retrieve my balance data. customer care not responding my calls and I can’t register my complaint through online.


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