BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

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550 Comments on "BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers"


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Prabhakar Khadse
May 15, 2017 6:35 pm 6:35 PM

I port my no from other service to BSNL.because of Govt. undertaking Indin service but service of BSNL is vary bad.Since 10/05/17. I am not getting net frequenty get No service, when connect net shows 3G, or E,but actualy show error in connection ,pl connect or turn wi-fy, Is realy we progessed? will bsnl service good? Can we belive, bsnl sevice get betterthan others services to feel proud of indigenous.

Senthil Kumar
May 5, 2017 8:17 pm 8:17 PM

Mobile Data is not working in most of the places, Because of this i am holding another SIM with Different service provider, If i call customer care they are instructing me to change so many setting even after that also it is not working, but My mobile data is working some places if the setting not proper it will not work anywhere, Kindly look into this issue and resolve it ASAP

shamsunder Warkhandkar
February 14, 2017 1:28 pm 1:28 PM

I have done data recharge of bsnl blackberry of Rs 410/- each twice in BSNL office The recharges were not activated When contacted BSNL Blackberry customer care for almost 10 days i was only assured that the problem will be resolved in 24 Hours and if i dont call one day my complaint was closed saying the problem was resolved………Such a useless network service i have never come accross in my life