BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

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542 Comments on "BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers"


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October 21, 2016 4:18 pm 4:18 PM

Very very Worst BSNL Service……….

Suman kr Ambashta
October 1, 2016 8:17 am 8:17 AM

I am totally afraid related signal problem of Bsnl postpaid service.even no signal gain .only it comes for just 2 min and then it goes for along time.

September 25, 2016 2:02 am 2:02 AM

I had purchased one BSNL sim card from BSNL Chalakudy (Trissur district Kerala), on 2 April 2016 /Bill No: 404222 / with 40 GB data and one year validity, I paid INR 4519 including all taxes, I used only 18 GB in 5 months, Now I can’t browse internet due to no data balance. how can I retrieve my balance data. customer care not responding my calls and I can’t register my complaint through online.

lalan kumar
September 20, 2016 4:43 pm 4:43 PM

Bsnl wimax 9 am to 4 pm only please sar

nandan hotel
September 19, 2016 1:59 am 1:59 AM

after 12am bsnl internet doesn’t work , even after a complaint

Manmohan singh
September 6, 2016 9:04 pm 9:04 PM

Bsnl ka jab network hi nahi hai to saste plan ka achar dala jayega . Bahut ghatiya network hai.

August 29, 2016 12:43 pm 12:43 PM

No net work for last 6 day e.e. w.e.f. 23/08/2016. in , Hatigaon, Guwahati , Assam. Repair it quickly.

August 14, 2016 5:22 pm 5:22 PM

sir here bsnl networks not available from more than last 3-2 day pls solve my problem area name: ta- mansa ,dist-gandhinagar ,gujrat

Harikrishnan M
July 18, 2016 9:08 pm 9:08 PM

Dear all,
I have a complaint. Last two three weeks I am facing a problem with my bsnl prepaid Sim. Deducting amount for incoming calls. I am not in roaming, do not activate any value added services. Then why this is happening. Already I had a telecom with customer care executive, they directed me to bsnl local office. But that people also have no solution. Can anyone help me to sort out this issue.

hari k nair
July 2, 2016 8:51 pm 8:51 PM

Hello,I am hari I port a Vodafone gsm sim to bsnl and bsnl sim is active other phones like Nokia c2 I can make calls but I could use that sim in my swipe elite the previous Vodafone slot…why…? Please help

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