BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

By October 30th, 2012 AT 11:58 AM

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

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Narasimha swamyShivaLili sahooBalbirNeelesh Recent comment authors
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Narasimha swamy
Narasimha swamy

Narasimha Swamy BSNL network is very poor since last 4 days, despite several requests and reminders problem is not resolved. I am unable to utilize internet facility as well as Facebook also.

Hirapur Raipur

From last month 28 till date no any maintenance done to provide BSNL mobile phone signal to make a call it’s the quality maintain by BSNL AUTHORITY.
In comparison with other networks they can complete their works within 24 hrs successful.
Why BSNL during much negligence.
Why BSNL higher authorities getting salary for use other networks help.

Why Indian government never make strictly decision about misusing if there duty .
Why BSNL are sitting mum never do hardwork.
Why BSNL never care for there responsibility.

Mobile network

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