Airtel’s Network Experience Centre Goes Live in Manesar (Gurgaon)

Airtel today announced that its Network Experience Centre (NEC) went LIVE in Manesar. This state-of-the-art NEC, now will be able to observe the end to end customer experience, in near real time, along with the standard network elements on this massive scale of operations.

airtel-Network Experience Centre-gurgaon

During the peak hour, Airtel connects nearly 6 million voice and over 5 million data customers, concurrently. 600 switching and routing centers process 80 Billion minutes of voice and 24 Petabytes of data traffic every month. This huge traffic comes from over 160,000 sites (2G,3G& 4G), through 150,000 kms of optical backbone, via 75,000 kms of undersea cable system and connects customers globally, through 17 global PoPs for voice and data.

The NEC, which is the first of the its kind facility in India, will be able to monitor Airtel’s network performance across Mobile, Fixed Line and DSL Broadband, DTH, M-Commerce, Enterprise Services, International Cable Systems and internet peering points from a single location.

It will monitor all Airtel and partner NOCs and in case of any emergency, the operator will have a 360 degree view of any issue, thereby helping to prioritize actions to restore normalcy and reduce resolution time. This continuous stream of near real time data will in turn enable Airtel to deliver a superior customer experience across its product offerings.

The NEC houses one of the biggest video walls in the world with 3600 square feet of solid state LED screen to monitor Airtel’s telecom network. The clear span of the roof is 49 meters by 18 meters and the beams have been specially designed to hold the structure without columns. These beams are fireproof and about 8 feet deep. Designed specifically to be used as a command center in case of national emergencies and natural catastrophe, the earthquake proof facility also provides for a single control of command, and a fully redundant technology layout. This is yet another benchmark in the Indian Telecom sector.

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11 Comments on "Airtel’s Network Experience Centre Goes Live in Manesar (Gurgaon)"

 

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[…] the best in Class Customer Experience, Airtel has set up a first of its kind, state of the art Network Experience Centre (ANEC) in Manesar, Gurgaon. ANEC is the hub for Command and Control of Customer perceived Service Quality Parameters […]

RA
November 5, 2012 1:09 pm 1:09 PM

I (along with many other residents) don’t get Airtel coverage in my residence in prime locality (Sector 51) of Gurgaon. Will such NEC help when basic infrasyructure requirements have been ignored?

Snehasis
November 1, 2012 5:09 pm 5:09 PM

The only operator I miss after porting out…. Though it wasn’t issue free.

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