Bharti Airtel Customer Protection Policies for International Roaming Users Detailed

Bharti Airtel is probably the most preferred telecom operator when it comes to International Roaming (IR) services. The telco has international roaming plans at a starting price of Rs 496 for prepaid customers. A lot of customers complain about unexpected charges on their mobile number when they travel to another country, and both prepaid and postpaid customers of telecom operators face this issue. To tackle this problem, Bharti Airtel introduced six ‘Customer Protection Policies.’ These policies include roam-without-fear, default off-mode, safe packs, data blocking and so on. Continue reading to know more about these policies in detail.

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Bharti Airtel Roam-without-fear Policy for IR Users Detailed

Imagine this situation- you are travelling to another country and recharges an IR pack. For some reason, the pack wasn’t activated on time; In such a situation or in the event a customer does not activate any of the IR packs by travels to a pack-covered country with Airtel International Roaming service active and generates usage, then the telco’s ‘Roam-without-fear’ policy comes into the picture.

Under this policy, Airtel protects the customer from excessive charges. The telco says the initial charging will happen as per the standard international roaming charges, and once the usage exceeds the one-day pack value (probably the base one-day pack) for that country, the telco will automatically apply one-day pack with all its benefits to protect the customer from any further charges for the day.

And if the customer fails to activate the IR pack the next day, then the same principle applies again. This pack basically avoids excessive charges on the customer’s account. Airtel advises this option if the duration of the stay is very short.

Bharti Airtel Default Off-mode for IR Users Detailed

Another policy is default-off mode. As you might be aware of already, International Roaming (IR) service for all the Airtel prepaid and postpaid customers is disabled by default. Any customer who buys and international roaming pack would get the IR service enabled automatically. Besides, customers can also enable the IR service through Airtel Thanks app or by calling the customer centre.