Airtel, Vodafone and Tata Docomo Tops in Complaints on Billing & Overcharging of Mobile Tariff

India’s leading mobile service provider Bharti airtel, Vodafone, Tata Docomo (Tata Teleservices) and Reliance Communications (Rcom) are once again on top when it comes to their Mobile Service users complaints related to Billing, tariff  issues and activation of chargeable VAS without explicit consent of the customer.

TRAI Got Maximum Complaints Against Airtel, Vodafone and Reliance in 2011-12

According to the information given by Minister of State for Communication and IT. Mr. Milind Deora “During the financial year 2012-13 up to January, 2013, Trai has received 2,419 complaints relating to billing and tariff including complaints relating to overcharging of tariff.”

In last one year telecom regulator TRAI has received the maximum complaints against Bharti Airtel totaled 745, followed by Vodafone India (505), Tata Teleservices / Tata Docomo (345) Reliance Mobile / Rcom (329), Idea Cellular (194), Bharat Sanchar Nigma Ltd (BSNL) (122), MTNL (36) and all others (143).

Update :
However Airtel Spokesperson cited “Every customer complaint is important to us and we do address each of these at a customer and systemic level. However, it needs to be understood that the number of complaints referred here is mere 745 of our active customer base of 195 million. There is, in fact declining trend in number of complaints over the period of time vis-a-vis our growth”.

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36 Comments on "Airtel, Vodafone and Tata Docomo Tops in Complaints on Billing & Overcharging of Mobile Tariff"


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Sherab Bhotia
March 14, 2013 5:44 pm 5:44 PM

The way airtel scams money from it’s customer is this way.
If I call someone I can not complete my sentence in just a single call. it hangs up or can not hear the voice properly. so I have to re dial again after several dialing I can finally finish my one sentence talk. but by the time I finish one sentence call it charges me ten sentence call. U know what I mean. dont act innocence so repent now.

March 5, 2013 12:57 pm 12:57 PM

this ones for vodafone

my no. 9883255774

i experienced strange issue , the have automatically increased my credit limit from 1000 to 2600 without my confirmation , as complained they told to go vodafone store and write a letter .

in london i was getting proper Uk vodofone support , i think theres a smell of something fishy going under the name of trai , they trying to misuse indian telecom

S Tiwari
March 4, 2013 4:59 pm 4:59 PM

Just put your complaint on these websites as it is open forum they take it fast
Talking to these only once and try to get complaint no. to refer with while posting your complaint
You will see different way they talk to you,actually sometimes they call you if problem is solved or not