Airtel Kolkata To Charge for Customer Care 121

Airtel, country’s largest GSM mobile service operator has issued a notice to all subscribers in Kolkata and West Bengal telecom circle that calling to customer care and talk to customer care excutives is not free at all from now.

While calling to 198 and register your complain will be treated as toll free. Even you can dial *121# and get onscreen menu for Offer of the Day, Balance & Validity and VAS activation free of cost. But calling 121 and talking to Airtel customer care excutive will be charges at 50 paisa/3minutes.

Here are the Details for charges for Airtel Customer Care-:

Service Type Mode Charges
Complain Helpline Dial 198 Toll free
Ask a Question Dial 121 Toll free
SMS <airtel> to 121 Toll free
Log on to
Dial 121 (Customer care Agent) 50 paisa /3 minute
VAS activation SMS ‘START’ to 121 Toll free
VAS deactivation Dial 155223 Toll free
SMS ‘STOP’ to 121 or 155223 Toll free

All private GSM operators(COAI & AUSPI) got the consent from TRAI to charge such calling a month before. Idea in Maharastra and Mumbai has already started this.

From the customers’ point of view it is not a rational system as when call center is busy or hold the customer’s call for a time the subscriber has to pay due to call center’s fault. At the same time operators are giving the reason as majority of calls that mobile users make to customer care are for inquiry purposes, and not related to grievances or complains. Since running these call centres and offering customer care involves a huge cost, they want consumers to pay for this service.

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129 Comments on "Airtel Kolkata To Charge for Customer Care 121"


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April 4, 2014 12:17 pm 12:17 PM

We’ll just 45 days back I had taken 4g LTE modem at my residence upto 15 days it was good connection as per demo but after that the connection speed just normal my question is when your company saling the product to the market and taking money from the customer you should fulfill the commitment. This one type of cheating been done by your company. So it is requested kindly contact me and solve this problem immediately .

J Rajendra Prasad
January 30, 2013 7:12 pm 7:12 PM

I am unable to type more than 70 characters in one text message, BEYOND WHICH it goes to the next page and is charged as the second message. Kindly help

Chitrita Biswas
December 3, 2012 11:08 pm 11:08 PM

Why Rs3/ Day will be deducted from my pre-paid mobile no.9903247372 ? I received such message 2 hrs ago ( 8-30 pm today (03.12.12). I strongly protest for such unfair means deed. Please stop it immediately and confirm me by return mail and arrange to return the amount already deducted without my consent from my prepaid amount.I tried to connect through but failed to inform that .