How Airtel is keeping Customers Connected Through The World’s Biggest Blackout

How Airtel is keeping Customers Connected Through The World's Biggest BlackoutIt is nice to see that Airtel network did not go down during this power crisis in India.

But when nothing worked in the states where power failed, how did Airtel manage to keep network up? We decided to investigate further and contacted Airtel spokespersons.

Here is what we found out:

a) As soon as grid went down, backup power usage at network switch hubs was managed very carefully. All non-essential personnel were sent home to keep usage down to a minimum.

b) During normal days diesel is filled in the generator every 12 hours, during the power failure it is being filled every 4 hours.

c) Network team is working extra time to make sure that there is absolutely no outage at switches.

As you can see in the tweets we have shared below Airtel customers in North India are happy that they had mobile connectivity during this crisis.

We are happy to see service provider taking steps to ensure that network keeps working, even when the rest of the things are not working. Did you face any issue with your operator during blackout do let us know via comments.

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45 Comments on "How Airtel is keeping Customers Connected Through The World’s Biggest Blackout"

 

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Shyam
August 12, 2012 9:14 pm 9:14 PM

Renish :

Proximus :
In Kerala Airtel is the worst service provider with the worst customer care.Recently airtel network goes down several times.So i cant agree with TT statement.Regarding Idea the network is very good with very good coverage,but their 3G speed recently gone bad.Hope they will improve.

+1

1000 likes…. Airtel kerala suckss….. No good offers ,network outages ,worst worst customer care .[tat too charged]

Idea is far better bt they hv to improve their 3g coverage

kishor
August 4, 2012 1:24 pm 1:24 PM

In Kerala Airtel is the worst service provider with the worst customer care.Recently airtel network goes down several times.So i cant agree with TT statement.Regarding Idea the network is very good with very good coverage,but their 3G speed recently gone bad.Hope they will improve.

kishor
August 4, 2012 1:23 pm 1:23 PM

@cva
but no coverage… if u like to use it pls buy a tower also

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