Airtel Digital TV, the Direct-To-Home (DTH) service arm of Bharti Airtel has rolled out an innovative and easy to use Self-Care Application for television sets, a first-of-its kind by a DTH service provider. A TV replica of the ‘My Airtel mobile app’, the Self-Care will enable customers with an Airtel Digital TV HD set-top-box to easily access their Airtel Digital TV account details real-time on their television sets without the need to reach out to the customer support center.
The app can be accessed by connecting the set-top-box to an internet connection via a LAN cable or with the help of the newly launched plug and play Wi-Fi dongle – Airtel Infinity. The Wi-Fi dongle will empower customers to connect their HD/HD+ and HD DVR set-top-boxes to the internet using any of their existing Wi-Fi connection (with recommended speed of 2Mpbs) without need of any additional wiring for enabling the broadband/LAN access on their set-top-box.
Customers will now also be able to easily enjoy a host of services like Airtel’s exhaustive video library service – On-Demand TV and catch up on last 6 days of pre-recorded TV shows. The Wi-Fi dongle will be revealed at Google’s ‘Great Online Shopping Festival’ starting on December 9.
Customers who connect their HD/DVR set-top-box to an internet connection via LAN or Wi-Fi dongle – Infinity will be able to automatically access the Self-Care app once connected.