MTNL, another state-run telecom operator which has operations in Delhi and Mumbai, reported that its broadband users are impacted in the capital city New Delhi. MTNL officials claim that the issue is ‘under control now,’ and is claimed to affect services at many households.
A report of Economic Times cites that “The issue, which company officials claimed was “under control now”, impacted services at many households. The impact of enterprise connections was still not clear, though sources said operations there were also impacted.”
Furthermore, a top official from MTNL revealed as “We are confident that the issue will be rectified soon.” However, the official requested to stay anonymous. MTNL officially said that it is adopting a ‘variety of measures’ to overcome the problem. “The modem has to be reconfigured to manage the problem,” said MTNL after the attack.
On top of this, MTNL has provided an instant “on-phone rectification” helpline. “We are also contacting subscribers on our own. Apart from this, we are replacing modems where there is a serious issue due to the malware,” says the government-owned operator.
MTNL also advised its customers to follow the below procedure: “There is a reset button on every modem that needs to be pressed for a few seconds. This is equal to taking the system on to the factory settings mode.”
However, the sad part is that the telco is not able to find out the malware source. The anonymous official also revealed that he was not aware how the company is taking the issue forward and even said that he is not aware of the IT Minister’s involvement in detecting the origin of the malware.
This malware attack on MTNL comes straight after BSNL’s malware attack. Yes, BSNL is another government-owned operator whose broadband users recently affected by a malware attack. BSNL also urged its users to change the password of the modem immediately. BSNL’s malware attack was due to the unchanged default password of the modem. But there’s no info available on MTNL’s malware attack.