5 Important Features What Airtel SelfCare Portal Offers to Its Users

Bharti Airtel is working on several changes to compete with the rival networks, and the brand even announced its ‘Project Next,’ which focusses on making the network digital. As a part of the project, Airtel announced that a new Postpaid Promise scheme, under which the operator promises various new features.

airtel-postpaid-data

For example, all the changes made to your postpaid network will happen in real time. For example, if you want to change the plan, you can do it from the application or via Self Care portal, and the changes will reflect in a split second, unlike the four hours time which it used to take earlier.

That said, Airtel is offering a plethora of new features in the My Airtel Self Care website. Here are the five important features what Airtel’s New SelfCare portal offers.

Better Control of Your Usage

Bharti Airtel recently revamped the complete Airtel SelfCare portal which now provides much better info and the best part is you can compare this month’s usage to the previous month’s. This mainly helps you to maintain the benefits for the entire billing cycle.

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That said, it allows you to compare SMS, data, and voice calls. The voice calls department includes local mobile calls, STD mobile calls, and national roaming calls, allowing you to track your usage.

Do make a note that this comparison will be made for your billing cycles. For example, if your billing cycle is from 22nd of this month to 22nd of the next month, then the comparison will be done for that particular period itself, and the statistics will be compared for the same period.

Control as Many as Airtel Accounts

Airtel also allows you to add as many as Airtel accounts on to your account. For example, you can add a broadband connection, or another postpaid connection, and a prepaid, or DTH. Airtel will allow you to link as many Airtel accounts with your account. And you can even control the added accounts by directly recharging or paying bills, and so on.

Change the Plan Instantly

The Airtel SelfCare portal allows you to change the broadband or postpaid plan instantly without any issues. It also allows you to recharge your Airtel DTH and even remove/modify the existing package of Airtel DTH.

airtel-plan-changes

Request a New 4G SIM Card

Another interesting feature in the Airtel SelfCare portal is that you can request for a new 4G SIM card if your old SIM is damaged. This option is present under the device section. The website asks you to enter the address details where the SIM card’s to be delivered.

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You Can Also Manage Your Airtel Payments Bank Account

After launching the Airtel Payments Bank last year, the company has integrated the feature to both of its mobile app and SelfCare portal. Having said that, you can manage your Airtel Payments Bank account such as checking the balance, managing transactions, making a recharge or bill payment, and money transfers.

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21 Comments on "5 Important Features What Airtel SelfCare Portal Offers to Its Users"

 

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[…] customers can control their entire account usage right from the My Airtel application. This new innovation comes as part of Airtel Project Next, under which the operator is already […]

Pulkit
July 16, 2017 11:00 am 11:00 AM
There is no better self care provider than Jio at this time. Real time data always. After that Vodafone scores higher than Airtel. Even after a call it is updated to statement after 1 minute in Jio whether you are prepaid or postpaid user. Airtel selfcare for prepaid users is just a joke. No recharge history, no complete info. about other things. Call details, SMS or Data details never available and they charge Rs.50 for one month statement. Jio allows previous 6 months statement. Prepaid users getting privileges more than postpaid users of other companies. With other you can have… Read more »
dheeraj kumar
July 18, 2017 12:47 pm 12:47 PM

airtel self care portal needs a lots of improvements if company technical personal read telecom talk they need to learn from JIO and VODAFONE. There data is 100% real time and exact. Airtel s updation process is delayed, lack luster and many times inaccurate. Besides for unlimited plans airtel shows no usage details neither in bill nor on self care.

Manoj Singh
July 16, 2017 8:35 pm 8:35 PM

Agreed … Airtel Self care is joke for Prepaid users. It doesnt even shows the call history.

telecom
July 16, 2017 4:14 pm 4:14 PM

100 % AGREED.

geek
July 16, 2017 3:04 pm 3:04 PM

I use Airtel’s USSD based service to check data usage for postpaid ! It is updated in real time !
MyAirtel App stats are also pretty good !

Since calling in JIO is all IP based, it is easier for them to update call details in real time !

Niraj sanjana
July 15, 2017 9:53 pm 9:53 PM

All this features are given by vodafone from so long time on my vodafone app

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