![Uninor Offers Cheapest 2G Data Plans [June 2013]](http://telecomtalk.info/wp-content/uploads/2013/06/Uninor-GPRS-packs-70x70.jpg?80e5e9)
As part of the customer delight initiative, Reliance Communications (RCOM), today launched a unique & first of its kind customer engagement program called ‘Reliance First’ in Bangalore.
The operator claims that, the main aim of the program is to understand and address customer queries and concerns regarding Reliance Communications service.
As part of the Reliance First initiative, the Reliance Communications team in Bangalore will be meeting its customers under one roof. This will help in resolving issues and concerns on the spot, whether for the wireless services or CDMA handsets of the customers. It will also act as a perfect platform for receiving feedback, better understanding the needs of our customers and thus enable RCOM to provide better service.
Reliance subscribers can also use this opportunity to pay their bills, recharge their account and to submit their customer application form at ‘Reliance First’ , GNR Kalyana Mantap, No 1/1, 18th Main, 4th T Block Jayanagar, Bangalore – 560041 on the 17th of Dec 2010, from 10 am to 6 pm.
Commenting on this initiative Mr. Swaminathan Hub Head Karnataka, Reliance Communications said, “We believe in a highly competitive industry, service is a key differentiator which will help us to delight our customers. ‘Reliance First’ is an initiative which will help us to show case our customers our service capability and build a long term relationship with RCOM’’.
sunilvpaul December 18, 2010 at 6:11 pm
Please provide coverage at Malakka south ie only 15 kilometers away from minimetro Thrissur.
(route:-Thrissur-thanikudam-kundukad-punnamparambu-wadakkanchery)
Mahesh December 18, 2010 at 1:11 pm
Man, You have nailed it perfectly. Rcom is a big cheater and cheating its customers through wrong caller tunes or gprs activations even when the phone is switched off for a few days and does not refund money. they are running their empire only by cheating peoplr. I also complained about no auto check balance facility for gprs with Rcom in June 2010, but even after 6 months no implementation.
raj December 18, 2010 at 12:40 pm
ha ha ha! LoL! nice joke rcom… i can’t stop laughing! this should be declared the ‘joke of the decade’… rcom customer engagement program.
2 biggest problems with rcom (it knows these since many years… comments online are proof, but has done nothing… you can imagine the seriousness and intent of rcom).
1.) No Transparency in billing (esp GPRS… one has to call manually to check balance, unlike auto-balance check facility of airtel and false activation of VAS services for which rcom is now legendary and notorious).
2) Worst indoor network at all places… one has to stand near the window to talk properly or even browse internet properly). its been almost 2yrs since launch and no improvement even a bit (even in populated urban areas). that clearly shos that they have not investing in improving their network or adding additional base stations!
i guess since they are burdened with rs.30,000 cr debt, they are not investing in improving their service or infrastructure and instead restoring to mal-practices (like false VAS activations, wrong GPRS charges etc) to clear their debts!
Gourav December 17, 2010 at 7:43 am
Reliance Gsm launched in my city 2 years ago.But till their indoor network in every location is too bad.
Anbu John Boban December 16, 2010 at 8:42 pm
Reliance is a great private player in gsm and cdma services. In cdma service its both 1x and evdo service works quite good and appreciative… GSM service at tamilnadu is quite good in the term of GPRS,Vas and voice calls. When it comes to GPRS it is a great player at TN . 2G handsets with edge data modem is receiving a speed of 220kbps.. the maximum speed is 230kbps with class 10 usb modem . they have dedicated fibre optic lines from kashmir – kanyakumari.. say yes to Reliance and yes to BSNL dont forget the frontline player BSNL . making revolution in indian telecom industry with unlimited Rs.700 plan ..
Vasanthan December 16, 2010 at 8:06 pm
Very basic.. Nothing unique about it..
What a service provider is mandated to
Do as Service, is getting decorated as a
Initiative…
Grow up Reliance.. Long way to go
PD December 16, 2010 at 7:03 pm
It is Reliance Worst in First !!!! Bot their services (CDMA/GSM) are deteriorating in many localities.
ARS December 16, 2010 at 6:24 pm
Reliance Communications believe in a highly cheating & looting service.
Keshav Jha December 16, 2010 at 6:14 pm
Ye Reliance First to ek dikhawa hai. Inhin sabke liye to c.care hota hai, wo to Reliance ka chaupat hai. Reliance c.care ke feedback ko kyon nahin value deti hai? C.care ke through jaankari kyon nahin de paati hai? Kisi problem ka solution c.care ke through kyon nahin de paati hai? C.care representative to jaise koi bhi problem sunana hin nahin chahte. Kahte rah jate hain ki humara network sahi hai, aap aisa karke dekhiye, aap waisa karke dekhiye, jabki problem network ka hin hota hai. Customer ko bewkoof samajh ke basic cheezein samjhane lagte hain.
Kamal Halder December 16, 2010 at 5:04 pm
Mr. Swaminathan Hub Head Karnataka, Reliance Communications. a new way of making the customers fool the said man does not even understand the meaning of custimer care.
mahendra December 16, 2010 at 4:35 pm
reliance do not care of there customer i think there is no need to star a program like this. i have been complaining to reliance for network coverage and they are not attending nor replying to the complain…….. worst customer support………………………
Saral December 16, 2010 at 4:19 pm
Ghuntaa….
Sanjay Bafna December 16, 2010 at 4:14 pm
Still they are not ready to launch the BWA Services (Reliance Infotel LTE-TDD) so no news on that. Keep you posted if anything happen on that. Thanks
sahil December 16, 2010 at 4:13 pm
Even after MNP this guyz are not staying away from their dirty tricks of Automatic balance deduction. I hav lost almost 80 rs. becoz of these looters & what they say is we don’t have any record. Waiting for a geniune resolution of my complaint.
I am looking to port my 2 numbers but as they hav lanched this campaign, i am also thinking Reliance needs to be ported first.
vegeto December 16, 2010 at 4:04 pm
@hardeep
wish there was a like button
Raghu December 16, 2010 at 4:02 pm
definitely this initiative becoz of the effects of the MNP. hope this works out for GSM and CDMA segment. The problem is more with Reliance GSM NO PROPER NETWORK/COVERAGE,CALL DROP PROBLEM and improve ur network Pan India .
jdjain December 16, 2010 at 4:01 pm
and telecom talk , now lot of talk about 3G
common get some news regarding Reliance Infotel LTE-TDD plans , it is no wonder , they gonna revoultionise the broadband market in India , and make India 2nd largest in world and hope no 1 after 2020
jdjain December 16, 2010 at 3:57 pm
Well Reliance is providing very good voice service on cdma , On GSM front too, it is better than 2 year ago.
EVDO is also good , but cities are limited
on 3G front , i can guess , it is not gonna be cheap for a year, afterwards , there will be price war , because they have limited resource on 2G,
Voice ,sms and mobile data shift to 3G ,
PC Data in 3G will definately cost more even after a year later ,
I think For data , people have choice , as Gov also auction spectrum for wireless broadband , so u can get 4G tech like LTE and advaced wimax 801.16e for data
Nitish December 16, 2010 at 3:38 pm
First 2nd koi mayne nahin rakhta hai. 3g sasta kijiye usb data card 1000 me dijiye iwebleaf ki tarah. Then customer apne-aap apke pas ayega. Thank you.
hardeep December 16, 2010 at 3:34 pm
bhai sahab ki lagi padi hai, because on MNP, samajh aa raya hai, dikhane ki kya zarurat hai!