RCOM Initiates ‘Reliance First’ – A Customer Engagement Program

By December 16th, 2010 AT 3:25 PM

As part of the customer delight initiative, Reliance Communications (RCOM), today launched a unique & first of its kind customer engagement program called ‘Reliance First’ in Bangalore.

The operator claims that, the main aim of the program is to understand and address customer queries and concerns regarding Reliance Communications service.

As part of the Reliance First initiative, the Reliance Communications team in Bangalore will be meeting its customers under one roof. This will help in resolving issues and concerns on the spot, whether for the wireless services or CDMA handsets of the customers. It will also act as a perfect platform for receiving feedback, better understanding the needs of our customers and thus enable RCOM to provide better service.

Reliance subscribers can also use this opportunity to pay their bills, recharge their account and to submit their customer application form at ‘Reliance First’ , GNR Kalyana Mantap, No 1/1, 18th Main, 4th T Block Jayanagar, Bangalore – 560041 on the 17th of Dec 2010, from 10 am to 6 pm.

Commenting on this initiative Mr. Swaminathan Hub Head Karnataka, Reliance Communications said, “We believe in a highly competitive industry, service is a key differentiator which will help us to delight our customers. ‘Reliance First’ is an initiative which will help us to show case our customers our service capability and build a long term relationship with RCOM’’.

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sunilvpaulMaheshrajGouravAnbu John Boban Recent comment authors
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sunilvpaul
sunilvpaul

Please provide coverage at Malakka south ie only 15 kilometers away from minimetro Thrissur.
(route:-Thrissur-thanikudam-kundukad-punnamparambu-wadakkanchery)

Mahesh
Mahesh

raj : ha ha ha! LoL! nice joke rcom… i can’t stop laughing! this should be declared the ‘joke of the decade’… rcom customer engagement program. 2 biggest problems with rcom (it knows these since many years… comments online are proof, but has done nothing… you can imagine the seriousness and intent of rcom). 1.) No Transparency in billing (esp GPRS… one has to call manually to check balance, unlike auto-balance check facility of airtel and false activation of VAS services for which rcom is now legendary and notorious). 2) Worst indoor network at all places… one has to stand… Read more »

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