TRAI Urges Users to Check Internet Performance with MySpeed App Amid Connectivity Concerns

The Telecom Regulatory Authority of India (TRAI) has advised internet users across the country to monitor their connection performance, noting that issues such as slow downloads or video buffering may indicate that services are not meeting promised speeds offered by providers.

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TRAI Advises Users to Monitor Internet Performance Regularly

In a series of posts on X (formerly Twitter) on April 21, the Indian telecom regulator highlighted that consumers can measure their internet speed and approach their service providers in case of discrepancies or services fall short of promised speeds. To facilitate this, TRAI has introduced the updated MySpeed App, designed to help users assess real-time internet performance.

TRAI MySpeed App

The MySpeed App allows users to test both mobile data networks (3G, 4G, and 5G) and fixed-line Wi-Fi connections. It provides detailed metrics including download speed, upload speed, latency, and packet loss, offering a broader view of network quality beyond basic speed measurements.

According to TRAI, the app also evaluates internet performance during everyday activities such as video streaming, web browsing, and application usage, enabling users to better understand network behaviour under different conditions.

Real-World Usage Testing for Streaming and Browsing

For new internet connections, the regulator recommends periodic testing using the app at different times of the day. This helps users determine when and where their connection performs optimally or experiences degradation, and verify whether they are receiving the speeds promised by their service provider.

“Check with the TRAI MySpeed App whether you’re getting the promised speed. Test at different times of the day. This helps you identify where and when your internet performs better or worse,” TRAI said.