Telenor Denmark said it has chosen CSG's cloud-native software-as-a-service (SaaS) platforms to overhaul its IT systems, drive its evolution, and enable a "major transformation of Telenor as a whole." The Danish mobile operator stated that CSG's platforms will be fully implemented in 2026. In a statement on Tuesday, Telenor Denmark said it has begun a comprehensive replacement of the company's IT systems. In doing so, Telenor replaces a tailored and relatively complex IT solution with a top-class standard system and ambitious roadmaps, allowing the company to integrate and benefit from new solutions and technologies to an even greater extent than before.
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Leveraging CSG's Platforms
Telenor will use the CSG Ascendon cloud-native revenue management platform with engagement capabilities powered by CSG Xponent. Along with CSG's configuration, price, and quote capabilities, the two platforms enable Telenor Denmark to bundle offers with partners and create faster, more efficient solutions for its business customers.
"With CSG's solution, we get many of the critical functions that make it possible to take our digital customer experiences to the next level. At the same time, we will cut a lot of complexity, which means that we can invest more resources in the development of new products and the customer experience and work more dynamically with the customer journey. When CSG's platforms are implemented, in short, it will be even easier to be a customer, employee, and business partner at Telenor," says Lars Thomsen, CEO of Telenor Denmark.
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Anticipated Benefits for Customers and Employees
"It will be much easier for our employees to service customers, and artificial intelligence will enable us to work more proactively and systematically in identifying challenges so that we can take care of them before customers contact us. It is just one of the many more targeted and relevant services that we are looking forward to being able to present to customers," Telenor Denmark added.
"To come out on top in digital telco commerce, CSPs need business infrastructure that allows them to hit the ground running and wow customers with speed, sophistication, and flexibility," said Ian Waterson, SVP of Go-To-Market, CSG. "Their trust in CSG and our industry-leading solutions will elevate the customer experience and set Telenor Denmark up for future-ready success."
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Telenor Denmark
Telenor is Denmark's second-largest mobile operator and a part of the Telenor Group, operating throughout Scandinavia and Asia. In Denmark, Telenor serves around 1.7 million customers and has approximately 38 stores nationwide.
