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Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Stephen Rose
CEO Render Networks
The Telecom Regulatory Authority of India (Trai) has ordered DTH operator Tata Sky to provide full refund to the customers for not providing Sony Pictures Networks India (SPNI) channels for a brief period back in 2018. To recall, Tata Sky entered into a battle with SPNI in the last quarter of 2018 over content renewal deal. Thanks to this fight, Tata Sky users were unable to watch any Sony Network channels between October 1, 2018, and December 5, 2018. After more than a year, Trai issued a directive to the DTH operator asking to provide a refund to the users who faced service disruption during this period. Furthermore, Tata Sky will have to reply to this directive by submitting a compliance report within 21 days.
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Tata Sky Subscribers to Get Refund for Disruption of Service in 2018
Tata Sky is not known for entering into a battleground especially with broadcasters. However, at the end of 2018, the DTH operator faced contract renewal issues with Sony Pictures Networks India (SPNI). Due to this issue, Tata Sky took down all the Sony Network channels from its platform; Tata Sky users were unable to watch SPNI channels between October 1, 2018, and December 5, 2018. So now, Trai asked to provide a refund to the users who paid for SPNI channels and faced disruption even after the subscription.
As part of Trai’s directive, Tata Sky will have to furnish the entire list of subscribers to whom it will provide the refund. Trai asks Tata Sky to issue the refund irrespective of any amount. If Tata Sky fails to process the amount, Trai direct says the DTH operator should deposit the amount into the Telecommunication Consumers Education and Protection Fund (TCEPF).
