Singtel, Deutsche Telekom, E&, SK Telecom, SoftBank Sign JV Agreement for Telco LLM

Advancing AI Solutions in Telecommunications for Enhanced Customer Interactions and Operational Efficiency.


  • Leading telcos unite to develop a groundbreaking Telco Large Language Model.
  • Joint venture aims to revolutionize customer interactions and operational workflows.
  • Demonstrations showcase real-time support for contact centers and infrastructure operations.

Follow Us

Singtel, Deutsche Telekom, e&, SK Telecom, SoftBank Sign JV Agreement for Telco LLM
Singtel, Deutsche Telekom, e&, SK Telecom, and SoftBank, the founding members of the Global Telco AI Alliance (GTAA), have signed a Joint Venture (JV) agreement at DTW24-Ignite with the aim of co-developing and launching a multilingual Telco Large Language Model (Telco LLM). This follows the GTAA's announcement at MWC Barcelona 2024 to establish a JV for jointly developing multilingual Large Language Models (Telco LLM) tailored for the telecommunications industry, TelecomTalk reported.

Also Read: MWC 2024: Deutsche Telekom, e&, Singtel, SoftBank, SKT Announce JV Plans for LLMs

Objectives and Goals of the Joint Venture

As initially announced, under the terms of the agreement, the JV will involve equal investments from the founding parties to support its initial working capital requirements for developing the Telco LLM. "The Telco LLM aims to help telcos improve their customer interactions via digital assistants and other AI solutions," the joint statement said.

Multilingual Capabilities

The JV will focus on deploying innovative AI applications tailored to the needs of the founding parties in their respective markets, enabling them to reach a global customer base of approximately 1.3 billion across 50 countries. The Telco LLM will be multilingual, including Korean, English, German, Arabic, and Bahasa, among other languages. The launch of the JV is subject to customary regulatory approvals.

Showcase of Telco LLM Applications

The founding partners also showcased potential applications of an LLM for telcos, focusing on contact center and infrastructure use cases at the event.

Also Read: SK Telecom, Deutsche Telekom, e&, and Singtel Launch Global Telco AI Alliance

"The founding parties demonstrated how an AI-enabled LLM can enhance contact center operations by generating real-time references for agents during calls and automatically handling post-call tasks," the official release said. "The partners also illustrated the model's ability to provide answers to infrastructure operators' questions, streamlining their workflows."

Reported By

Telecom Analyst

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

Recent Comments

rahul_yadav :

It's Youtubers who have created the hype for BSNL on social media. While I also believe that BSNL's load capacity…

Reliance Jio Only has Two Annual Packs Now, Check Them…

rks :

No use they will cry and come back again after few days. 4 din Raho bsnl ke network pe samjh…

Reliance Jio Only has Two Annual Packs Now, Check Them…

rahul_yadav :

Yeah its increasing but now its up to Bsnl how fast they upgrade their Network to cater New subscribers. I…

Reliance Jio Only has Two Annual Packs Now, Check Them…

rahul_yadav :

12345 4G is also Bsnl network. I think Aircel 4g also from Bsnl they are only one testing 4g Network.…

Reliance Jio Only has Two Annual Packs Now, Check Them…

TheAndroidFreak :

4G will be cease to exist in two years. I hope by the end of this year, Jio starts shifting…

Reliance Jio Only has Two Annual Packs Now, Check Them…

Load More
Notify of
Inline Feedbacks
View all comments