Netflix Records Spike in Indian Users, Games for No Additional Cost

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Netflix, the American over-the-top (OTT) streaming platform, witnessed “some increase” in user acquisition in India in its second quarter, Spence Neumann, chief financial officer at Netflix, said in its earnings call. The streaming giant on Tuesday reported its second-quarter financial results, with Netflix recording US$7.3 billion (around Rs 544 billion) in revenue, translating to a 19% year-over-year (YoY) increase. The company said that its operating income hit US$1.8 billion (around Rs 134 billion), translating to a 36% YoY increase while its user base touched 20.9 crores, up by 15 lakhs on a quarter-on-quarter basis.

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Netflix Faces Headwind on User Acquisition Across Multiple Markets

Netflix, in its letter to shareholders on Tuesday, highlighted that its paid user base at the end of its second-quarter was “slightly ahead” of its forecast of 10 lakhs user additions in the quarter.

“In Q2, when things tightened up a little bit, say in Brazil or India, we did see some increase in the acquisition,” Neumann said in the earnings call.

However, the company said that the COVID pandemic has “created some lumpiness” in its user growth as the company recorded “higher growth in 2020” and a “slower growth” in the current year. Further, Neumann said that Netflix witnessed a “bit of a headwind on acquisition”, specifically in “most” of Europe, the Middle East and Africa (EMEA) and also the United States and Canada (UCAN) regions.

“The one thing we do see with COVID is we don’t see the big spikes that we saw in terms of engagement or acquisition or trend that we saw in the very early days of the pandemic,” Neumann said. “But on the margin, the acquisition is impacted.”