Loop Mobile Launches Experience Store & Zero Wait Customer Service

By December 22nd, 2010 AT 6:04 PM

Loop Mobile Launches Experience Store & Zero Wait Customer ServiceLoop Mobile today announced the launch of its first and largest experience store in Mumbai at Inorbit Mall, Vashi.

The Loop Mobile Gallery is a first of its kind on-ground mobile service store with latest state of the art features and unique services.On the same day, Loop Mobile announced its Going for Great Challenge by creating new benchmarks in service delight.

Loop Mobile redefines customer delight with 2 Promises all subscriber calls will be answered within 10 seconds on IVR and any service would be activated within 15minutes.

In case of any deviation, subscribers would be entitled to a money back offer or FREE Cafe Coffee Day voucher.Loop Mobile’s experience store is designed to allow customers to explore unlimited opportunities in the world of Value Added Services.

Going for Great Challenge Loop Mobile is the 1st operator in the country to create new service benchmarks addressing some pain areas for mobile subscribers today, Loop Mobile takes one step forward by introducing 2 Promises which shall redefine the mobile experience for all its over 3million subscribers in Mumbai.

Mr. Sandip Basu, CEO, Loop Mobile (Left) is accompanied by Mr. Sumeet Badlaney, VP-Customer Service Delivery
Mr. Sandip Basu, CEO, Loop Mobile (Left) is accompanied by Mr. Sumeet Badlaney, VP-Customer Service Delivery

These 2 promises are as follows:

o All subscriber calls on IVR will be answered in 10 seconds flat

o Any service activation request would be done in 15minutes flat.

If the above is not complied Loop Mobile is ready to give money back or a FREE Cafe Coffee Day Voucher.

A Happy Geek and a Network Research Engineer with a really cool day job…

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