Jio may extend free services period if interconnection issue stays

Reliance Jio may extend the period of free services in case its subscribers are not able to get adequate experience due to interconnection congestion., the company said.

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The telco on Thursday said that its customers are facing severe quality of service issues due to inadequate release of points of interconnection by the incumbent mobile operators.

Jio said that call failure rates continue to be severe with over 75 calls failing out of every 100 call attempts on the networks of some of the operators. “This is in breach of Quality of Service regulation that not more than 5 calls out of every 1,000 call attempts can fail,” it said.

The telco said that the benefits of its superior voice technology have been denied to public at large due to the POI congestion. “Indian public have not been able to enjoy Jio’s free voice offer as a result of such anti-competitive behavior of incumbent operators in breach of license conditions,” it said on Thursday.

Commenting on the results, Mukesh Ambani, Chairman and Managing Director, Reliance Industries Limited said, “We are delighted and humbled by the enthusiastic adoption of Jio by India. Jio is built to empower every Indian with the power of data.”

He added that Jio is customer-obsessed and committed to improve every day to exceed expectations of the customers.

Reliance Jio said that it has redesigned the Jio sign-up experience and made it 100% digital using an Aadhaar based eKYC process. The company has introduced Aadhaar-based paper-less activation across 4,100 cities and towns.
“This enables the customer to complete the SIM activation process in a matter of minutes, with only his/her Aadhaar number. This process will be extended across the country and fully stabilized for satisfactory on-boarding experience in the next few weeks,” it said in a statement.

Jio recently claimed to have crossed 16 million subscribers in its first month of operations. It said to have achieved this growth faster than any other telecom operator or start up in the world including the likes of Facebook, WhatsApp and Skype.

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

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Raj MohananmitulMAHMOOD JUNAIDSriSonuSB Recent comment authors
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MAHMOOD JUNAID
MAHMOOD JUNAID

Oh Ambani nooooo….. your network has become too unreliable these days… Start charging… customers want quality and not just freebies… If you are too afraid of charging keep too low tariffs and reduce your data caps….

Raj Mohanan
Raj Mohanan

The Catch with Jio is if you are using any other networks Wifi at home or office the Jio SIM is as good as “NO” service for voice call and unreachable . If you wish to make or receive calls on a Jio SIM then you must 24×7 use the Jio Data plans, or voice calls can not be received on your Jio number 🙂 Plz respond with your experiences, and enlighten me.

SonuSB
SonuSB

If the mobile Supports VoLTE feature then no need to keep data on.
If doesn’t support then yes required to keep data on.
I can call and receive calls without keeping data on.

Raj Mohanan
Raj Mohanan

Can a VoLTE enabled phone make calls through Jio network and use home/office Wifi of Airtel or BSNL for browsing websites or whatsapp etc at the same time ?

mitul
mitul

If u have a volte capable phone u dont need data to make calls.

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