IDEA Cellular Recognized as the Most Customer Responsive Company

By May 6th, 2010 AT 1:39 PM

IDEA Cellular has been recognized as the ‘Most Customer Responsive Company’ in the Telecom sector, at the prestigious Avaya GlobalConnect Customer Responsiveness Awards 2010 for commitment to offer superior customer service and its constant endeavour to enhance customer services.

The Avaya Global Customer Responsiveness Award was conferred upon IDEA Cellular in recognition of its various new and innovative customer service and delivery initiatives in the telephony services space. Idea was chosen as the winner of the prestigious award after an extensive quality audit of the organisation’s systems and processes, leaving behind many other strong contenders in the telecom category.

IDEA Cellular was amongst the 11 distinguished winners, who were selected from a list of 124 nominees, in various categories for the Avaya GlobalConnect Customer Responsiveness Awards, this year.

Speaking on the occasion, Mr. Navanit Narayan , Chief Service Delivery Officer, IDEA Cellular Ltd said, “This award is a recognition of our commitment to institutionalizing the highest standards of Customer Relationship Management processes. It has been our constant endeavor to align all processes and practices to facilitate customer delight.

The prestigious Avaya GlobalConnect Customer Responsiveness Awards, now in its sixth year, has raised the bar for customer delight, and inspired organizations to lift the user experience to new levels. The award was instituted by Avaya GlobalConnect, and was introduced for the first time in India in collaboration with The Economic Times.

The award recognizes efforts of orgnanisations, who – in an environment where the user has become more discerning, demanding and, even fickle – have invested time, energy and money into making their Customer Responsiveness initiatives quantifiable and workable.

23
Leave a Reply

avatar
Photo and Image Files
 
 
 
23 Comment threads
0 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
19 Comment authors
vitasPronobendukaushikSaptarshiwarrior Recent comment authors
newest oldest most voted
vitas
vitas

awarded the wrong operator…

!dea CC the worst here in kerala…

Pronobendu
Pronobendu

Idea is one of worst network in West bengal. It is very bad for WB.

Recent Posts

BSNL Starts Offering VoLTE Service in Select Circles, Public Rollout Expected to Happen Next Quarter

BSNL has been testing 4G services with its existing spectrum across all its major circles. In fact, in most parts...

Airtel TV vs JioTV: Which is the Best Live TV Service App Right Now?

Reliance Jio brought a massive disruption in the telecom industry when it landed on the playing field in 2016. Since...

Xiaomi Mi LED TV 4A Pro 43-inch Review: Android TV, Chromecast and Much More on Budget

Xiaomi’s products have taken the Indian market by storm. When it comes to smartphones, there is no other company which...