Hathaway launches E-KYC for LCOs

By March 3rd, 2016 AT 9:59 PM

Hathway, the country’s MSO and broadband service provider, said that it has launched Electronic KYC (E-KYC) for LCOs or local cable operators.

KYC

“With the launch of the E-KYC process, we truly comply with TRAI’s directive in easing out customer experience which will prove to be an important stepping-stone,” T.S. Panesar, President-Video Business, Hathway Cable & Datacom Limited said.

The launch is aimed at strengthening and creating efficiency in the KYC process as defined & stipulated by the telecom regulator, TRAI. In a recent directive, TRAI has officially recognized E-KYC as a key enabler of digital technology to bring in efficiency in managing services to subscribers.

Currently, LCOs maintain a huge chunk of paper forms which is tedious and a complex process. With the E-KYC, the entire distribution chain including the LCO will be able to easily store millions of forms in a lesser operational cost, thus, simplifying their daily business and improving customer relationship.

The E-KYC feature enables updation of customer details including Proof Of Identity (POI), Proof of Address (POA) & Customers’ digital photograph using a dedicated APP at his doorstep while also activating the customers’ set-top-box in almost real-time basis. The detailed process flow includes authenticating customers’ through their digital signature on smartphone or via a OTP generated on the registered mobile number which is followed by the CRF being generated.

The same will be circulated to the customer in person & also stored digitally, which can be easily accessed by the LCO as well, the company said. The E-KYC feature will be available on ‘Hathway Connect’ for LCOs to manage their customer base.

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

guest
0 Comments
Inline Feedbacks
View all comments

Recent Posts

Vi Crediting Free 3GB Data in Prepaid User Accounts

The newly formed Vi, aka Vodafone Idea, is going aggressive to retain its subscribers from leaving the network. In recent...

Jio, Airtel, Vi Rs 598 and Rs 599 Prepaid Plans Compared

The rivalry between Jio and Airtel has been going on since the inception of Jio. Both the companies have time...