TRAI Calls for Meeting with Telcos to Curb Spam Messages

Indian telecom regulator TRAI (Telecom Regulatory Authority of India) has called for a review meeting with the country’s incumbent telcos, including Reliance Jio, Airtel, and state-run BSNL separately, to discuss progress on the reduction of unsolicited commercial communication (UCC) messages. The meeting will take place later this month, and the regulator will seek an update on the telcos’ efforts to curb the pesky messages. The development has been shared by ET.

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Vodafone Idea has not been called to the meeting, as the company recently demonstrated an acceptable UCC solution to the regulator.

TRAI has noted that unwanted SMS messages have been gradually declining and could be further reduced over the next two to three months. The regulator has been aggressive in its efforts to combat such spam messages and wants telcos to use advanced business analytics technology, such as artificial intelligence (AI) and machine learning (ML), to restrain them.

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A TRAI official told the publication said that the operators have minor differences in their approach to check spam messages and that the ongoing situation can be further improved when they place a sandbox or UCC detect system.

BSNL, which has a footprint in rural and remote areas, is also making efforts to address the UCC menace. Last year, the telecom watchdog formed a committee of financial regulators – the Reserve Bank of India (RBI) and Securities and Exchange Board of India (Sebi) – to address the UCC menace.