TRAI to Telcos : Don’t Cancel MNP Port Out Requests

After the lot of complaints of false practice by some leading operators regarding Mobile Number Portability (MNP), Indian telecom watchdog Telecom Regulatory Authority of India (TRAI) today issued new directive to stop the cancellation or withdrawal of MNP Port Out request by ‘Donor’ operator.

TRAI said that as a donor operator, some of the mobile service providers are rejecting the Porting request by accepting cancellation request in the form of written request, SMS or voice call from the subscriber is illegal and there is no provision in the MNP regulations permitting the Donor Operators to accept withdrawal or cancellation of porting requests received from the subscribers.

In order to improve the effectiveness of MNP in India, TRAI  clearly said that Not to entertain any request from the mobile subscriber for cancellation or withdrawal of porting request and not to reject a porting request except on the grounds mentioned under MNP regulation.

Many customers are facing issues while porting out and time taken to port out operators most of all leading operators were acting fussy towards customers. Some customers also complaining that their operators not generating the UPC Code immediately after the SMS requests.

Do let us know what do you think on this new move by TRAI ove MNP requests, via comments, share your views via comments.

Leave a Comment

Your email address will not be published. Required fields are marked *

Current day month ye@r *

  • abhishek patil June 25, 2014 1:26 pm

    good work by your website lets continue we are supporting

  • Anup June 20, 2014 6:18 pm

    I am not able to get the reply message after sending the sms to 1900 for porting my reliance postpaid number to idea postpaid.

    please let me know is there any other way to get the UPC code.

  • Manish Gupta June 17, 2014 7:11 am

    I wanted to port my reliance number to airtel for which I gave all the related documents and upc code to a dealer. But after 15 days when I went to dealer he said reliance has refused for the port and again ask for the upc code and now reliance is giving the same expired upc code again and again and my balance is deducing. What should I do.

    • Nehal Suthar - Ahmedabad July 7, 2014 1:30 pm

      even i’m facing the same problem. It’s been 10 days and reliance has not yet released my number. plus, i’ve got an sms saying that my porting request has been rejected due to wrong donor.

  • Jitendra Bhatkal May 17, 2014 1:35 pm

    Mob No.: 9702597147
    MNP : from idea to airtel
    dt. applied for MNP : 14.5.14

    The idea CS people are consistently and irrtatingly calling me and asking me stupid question after i applied for MNP as above. They are blocking MNP purpolsly although all documentary formalities have been suitably complied with by me.

    Please stop these stupid idea telecos and their bunch of jokers from harassing the customers like this.

    Thanks and regards

  • Abizar Dholfar April 7, 2014 10:00 am

    Why donor operators are given the ability to cancel the porting request? TRAI should make a system for that doesn’t allow donor operators to cancel the porting request without customers concern. And if they say that porting request was cancelled on the statement of customer, they should provide a proof that when SMS/Call was received for cancelling porting request. TRAI should develop a online portal where customers can file their number, donor operator for cancelling their porting request. Then authority should take strict action towards this operators. It will wash away the problem of porting request being cancelled.

  • Kaustubh April 6, 2014 9:43 am

    Idea blocking my port request
    I send request for porting from 1 day but i still not receice the UPC
    Plz help mee..

  • mohan sharma February 6, 2014 11:14 pm

    bsnl is blocking my message for upc code even after 100s of requests…

  • Sainiroop January 31, 2014 1:40 pm

    Sir,
    i applied for porting request from my reliance mobile and its been almost more than 5 hours and no reply received with the details.
    What should i do ?

    • SS January 31, 2014 2:38 pm

      Complain to their twitter support and if they don’t resolve you complaint, lodge a complain on pgportal.gov.in

  • Harsha January 9, 2014 8:47 am

    This is not fair..! May during the process customer wants to retain with donor

  • Asikar rahaman November 4, 2013 11:35 am

    I have many times port out from one operater to another operator.in later can to not agree to port in to their network? Can i port out many time to many operator?

  • Sarvesh Dandwate October 18, 2013 8:17 am

    It’s been nearly 15 days after requesting for port out from airtel & given the documents to idea cellular but my number hasn’t started yet

    • Rahul January 28, 2014 2:02 am

      Airtel did that to me. I wrote a mail informing them about initiation of criminal complaint and immediately my number got ported out.

  • Prithwis Mukerjee September 17, 2013 2:51 pm

    Even after sending 10 requests, by sending “PORT ” to 1900, Airtel has still not sent me the porting code. What is the redressal for this ? No reasons given, simply no response. Even though my last bill is fully paid.

    • Sid November 25, 2013 11:19 am

      SMS PORT “Your number” to 1900.Porting code will sent by TRAI and not airtel.

  • rajesh kumar September 6, 2013 11:49 am

    I gave my portability request from Reliance CDMA to Airtel 4 times and each time the request was rejected by relinace with a season of outstanding payment is due ..every time i reapply portability and clear outstanding balance ( outstanding on the day ) with some extra payment ..But the request process was extended untill talk value gets expired and rejected portability by them ..
    Finally after 6 months of continous approach , they agreed to convert CDMA postpaid to Pre paid connection , but with Reliance …In pre Paid Connction , i have been paying huge amount every month ..everytime i call the toll free , they say that all value added service has been withdrawn and from then , no need to recharge frequently ..but still i have the same problem ..200 INR recharge wont stay more than 2 days …I AM FED UP OF CHASING RELIANCE SINCE 8 MONTHS ,..HENCE PLS DONT USE RELIANCE CONNECTION AND THAT TOO IN CDMA

  • KNN July 8, 2013 1:33 pm

    I’ve raised portability request recently for porting out of Tata docomo. They kept it pending for many days and the day before the UPC was expiring, I called up helpline to ask the status. They mentioned it will be processed by EOD.

    Next day morning, when I called up to ask status, they said the request was closed as consumer decided to continue with Tata Docomo. WTH. I am the consumer and now they tell me a lie on my face. And then they have no trace ability to trace who closed the porting request or when the so called ‘Consumer’ called.

    Now I have raised another porting request and again it is 3 weeks I am waiting it to port.
    Can I actually lodge a complaint to get justice? If yes, where is that?

    Kindly advise.

  • Alok krishna Singh January 5, 2013 8:31 pm

    I want to port my no from Vodafone to Airtel…applied 1st time on 14th dec 2012-vodafone rejected,again applied on 23rd december,vodafone said that no has been ported out….but how? i am still on vodafone coverage..and airtel people is saying that they cant do anything untill voda signal drops,no confirmation has been received on my no…are they idiots ?…what to do in such condition..getting no response from vodafone as well as from airtel persons…still on vodafone’s signal but want to shift on airtel as soon as possible…plz suggest waht to do?

  • karthik November 3, 2012 11:43 am

    Pls register complain in pgportal.gov.in within one week get response from govt

  • Moumit Chakraborty September 23, 2012 10:21 pm

    Dear sir
    , I am Moumit Chakraborty and I use mts no. 892604**** from last 1 year
    and now I want to chang my mob. Operator but company not provide upc code to me sir please solution my complaint.

  • Devender Shukla March 12, 2012 4:38 pm

    I submit my mobile no. 9599094955 for MNP from Cheers to Aircel in Delhi Circle dt. 26.02.2012 but I have not know my status that what happen to my mnp procedure whether he accepted or rejected after 15 days completion.Can any body tell MNP Status Site for Aircel delhi Circle

  • bharat March 10, 2012 11:35 am

    I had given my number for proting from airtel to loop mobile, but the airtel people rejected the request stating that i have an agreement with them and i cant opt out. i am a prepaid user and there is no such an agreement. These mobile operators are using these dirty tactics to preserve their customers. Airtel instead of spending on advertisement and songs, must concentrate on their network quality and costumer service. the gallery people hardly have any knowledge about the service they are providing and they mislead the people to a great extent. after orders from TRAI still there are port out request rejection for no good reason.

  • afsar February 27, 2012 3:50 pm

    I gave the port out request from IDEA and immediatly filled form for porting in to airtel by entering the received code. The same UPC code which received at that time is mentioned on the form. I have SMS in my inbox but now after 4 days I got first SMS from 1901 that request for porting your number to aitel has been received and your application is received. After 2 minutes I got the messege hat the request is denied by your service provide due to wrong UPC code. Kindly raise fresh porting request. This is third time I am raising porting request and denied with some invalid reasons. This is just a gameplan as I searched google and got to know that there are thousands of people who suffered like me. Idea should be fined for this.

  • abhijith February 26, 2012 6:55 pm

    so i feel aircel and bsnl is better in tamilnadu. both for coverage and call rates for a normal usage

  • Anu February 24, 2012 5:52 pm

    TIPS FOR PORTING OUT:

    1) SMS PORT 9XXXXXXXXX to 1900 from the same mobile number that you want to port out

    2)SUBMIT DOCS WITHIN 5 DAYS OF UPC CODE GENERATION

    3)WAIT FOR UPC CODE TO EXPIRE & THEN GENERATE A NEW CODE AND SUBMIT DOCS if you are unable to do submit documentsand there are less than 5 days before the code gets expired.

    The reason for above being: Operators will take 1-3 days for logging ur docs & CAF. Portout process itself takes between 7-10 days, hence it is risky if you submit docs too close to the UPC code expiry date. tehre are chances it might get rejected saying invalid UPC code.

    Please note: UPC Code generation, & entire portout process happens via MCH (MNP clearing House) which is a regulatory body of TRAI that monitors the process between the donor & recepient operator. If there are delays in getting UPC code, MNP process delay even after Accepting it, MCH is partly responsible for that.

    HAPPY PORTING!!!!

  • Nilanjan February 24, 2012 5:39 pm

    BSNL Best…

  • Mama February 24, 2012 11:59 am

    Here is the positive option for the OLDEST telecom operators Like AIRTEl, VODAFONE, IDea to get the cuctomers as there was an issue on the other operators in the supreme court. Let the people don’t get cheated by this operators agina and agin

  • PD February 24, 2012 11:54 am

    Last week I helped my friend to PORT OUT (MNP) from BPL (Mumbai) and generated a UPC. To our utter surprise BPL immediately disconnected the line without waiting for acceptance by a port-in confirmation.

    What is more intriguing is the fact that an application for port-in to Docomo too was turned down by technicality. Unfortunately my friend lost his voter’s ID and is not able to get an address proof except RATION CARD and a SLIP issued while accepting AADHAR card registration. Docomo refuses to accept these. One wonder why BPL disconnected the line ? Are they in a hurry to wind-up ? Also why are the “aadhar” slip is acceptable. The delivery of “aadhar” cards are in doldrums ! Niraadhar

  • Saurabh February 24, 2012 11:24 am

    AsitPaul :
    I bought a Sim from a vendor, I dont know with whom the number is issued.
    So I cant produce the exact documents while I port out.
    Is it possible to port in to a new operator submitting my docs, I really dont know who is the actual owner of my current number.

    Try to port in with your docs., which is last option.
    As, i heard that it happened successfully with my friend.

  • Arka February 24, 2012 10:46 am

    from my personal experience, I hereby want to share some fact.
    After 6-7 months,I use AIRTEL.When I request for UPC CODE,I got it after 12hrs!! However,I started to get lots of calls from AIRTEL c.care & offered me lots of plans and offers. I choose one of them at the 6th day of port out request & stayed with AIRTEL.. But they showed their real face, in 3 months.The offers were taken back & my plan went back to the original plan..Then,I again did port out request as if,90 days period was over.But,when I go to vodafone store to do port in request,I discovered that,I can not port out from AIRTEL,as if,the offers I get from AIRTEL,was “under the mutual contraction” and that’s why my port out request has been canceled.the time period was 6 months for this “contraction”.but,when They call me from AIRTEL,they never told me this type of construction.
    SO,they cheat with me.

    now,I am very happy with Tata Docomo and IDEA.

  • S.Sudhakar February 24, 2012 7:29 am

    To all :

    1909 is for DND. The correct number for MNP is 1900. First of all note this before porting out.

  • S.Sudhakar February 24, 2012 7:15 am

    To Jay :

    Please check your number atleast once a month with the customer care if any premium services are activated. Thats the only way.
    I do not know ehich state you belong to. But IDEA TAMILNADU provides cheap local mobile calling rate. But 3G in roaming is not working in Karnataka.

  • nitesh February 24, 2012 12:36 am

    Everyday the customers come to my office complaining that the operators, very often Vodafone, Airtel and Reliance are not sending UPC code. Is there any way to proceed legally against them ?

  • Jay February 23, 2012 11:43 pm

    @avisek
    Please don’t say this one… I lost 30 Rs just because i attended a call from mysterious number… I got a call from some fancy looking no (some thing like 550000.. ) but the signal was weak & I couldn’t hear a word, and I just disconnected the call.. The next min I got a msg saying “Thanks for subscribing to Geetha Pack…” That day I must have tried C.care for atleast 10-15 times, unfortunately, they refused reverting it stating I accepeted by replying in IVRS !!! What else to do, I had to wait for some days & remove that service..

    The most disgusting thing in this matter was, not loosing 30 Rs but trying to make the c.care guy understand the concern, I miserably failed most times , and at time I did succeed, but Network failed at that time & call got disconnected :-( !!!!

  • Jay February 23, 2012 11:37 pm

    My friend with vodafone sent port request and got the UPC code too, but he was getting lots of calls from VF c.care & offered him lots of plans and he chose one of them & stayed with VF.. But they showed their real face, in 3 months the offers were taken back & his plan went back to the original plan..

    Similar is the case with Airtel, once a port request is sent, within 15 mins pestering begins (even b4 the UPC code came) & the latest type of revenge which Airtel takes on Ported out customers is, once the customer submits forms with the UPC code to another operator, his DND is cancelled & hell a lot of marketing calls begin to flow in !!!

    But, at this time I must say Aircel was decent in this, once i sent the PORT request, I got the UPC code within a min, and a msg “Thanks for being with Aircel etc etc”.. Thats it!!! No calls, no pestering… I must appreciate them for following the TRAI rules in this matter..

    All these are cases in Chennai & RoTN circles…

  • ameet February 23, 2012 10:59 pm

    hi

    I would request TRAI to start penalising the Donor Operator a fee if they stop the port out without any appropriate reason coz the time taken by customer to initiate this process is too much and in the end if these service providers stop them from porting out just coz they want them to port out than it really doesnt make sense to have system called MNP .

  • Kanaga Deepan N February 23, 2012 10:48 pm

    Gins :
    Hi,
    The same happened for me with idea, Kerala. They have rejected my request on porting 3 times with the reason unknown even if its prepaid.

    ameet :
    hi
    This has happened with me already two times and the operator is IDEA.i will try 3rd time to port out for sure.

    ameet :
    hi
    This has happened with me already two times and the operator is IDEA.i will try 3rd time to port out for sure.

    So this is the reason, Idea has more number of port-ins than port-out…. Great Idea

  • ameet February 23, 2012 10:32 pm

    hi

    This has happened with me already two times and the operator is IDEA.i will try 3rd time to port out for sure.

  • Gins February 23, 2012 10:11 pm

    Hi,
    The same happened for me with idea, Kerala. They have rejected my request on porting 3 times with the reason unknown even if its prepaid.

  • irfan February 23, 2012 9:43 pm

    @AsitPaul yes you can port your number to any operator of your choice same was the with me by everything went fine i ported my number from airtel to vodafone

  • amar February 23, 2012 9:38 pm

    @Deepak Kumar
    Same thing happining with me also.
    Each and every time it show “messege sending failed”.

  • AsitPaul February 23, 2012 9:02 pm

    I bought a Sim from a vendor, I dont know with whom the number is issued.

    So I cant produce the exact documents while I port out.

    Is it possible to port in to a new operator submitting my docs, I really dont know who is the actual owner of my current number.

  • avisek February 23, 2012 8:58 pm

    hello.my frnd.please port in to bsnl.this is the one of the mobile company who never deduct balance without customer concern.

  • kashif February 23, 2012 8:35 pm

    Dear TRAI your all order are only on paper… you people never reply on customer complaint… I had a very bad experience with TRAI I wrote many mails to TRAI regarding the Issue with TATA docomo… I mails you many time even I mark CC to TATA DOCOMO emails ID… I got a revert mails from tata but I got a mail from TRAI after 4 months… so what do u means of this regulation… many time operator are not follow your order… and we are helpless… so please you improve yourself… then see others…

  • Kirti Raj Chahar February 23, 2012 6:15 pm

    Airtel is one of the operator which does not generate UPC code immediately after sending msg to 1900.

  • Jagan T February 23, 2012 6:08 pm

    TRAI should impose a hefty fine to the Telcos who not supported or reject MNP request.

  • h rajpoot February 23, 2012 5:26 pm

    this is not the first time that TRAI issues directives to telecos….some telecos are just making MNP complicated….. Trai need to take quick & effective actiom against such telecos inorder to make MNP more smoother.

  • PJ February 23, 2012 4:22 pm

    Good news n very good move by TRAI. Thank you TT for this news.

  • anuj February 23, 2012 4:14 pm

    The jokers at vodafone and airtel will find new ways of ‘customer retention’

  • Raghu February 23, 2012 3:49 pm

    this is good news TRAI is interfering in this .

  • CALCULUS February 23, 2012 3:34 pm

    Very good decision by TRAI !!!
    I already faced this problem 3 times from AIRTEL .

  • Saha, Chennai February 23, 2012 3:27 pm

    Steve :

    john :
    what aritel does is that they give a miss call or just call and hang up – then reject on grounds that customer said to cancel request – they also tell customers that in order to process the request send message CPR to some 51617 number – customer thinks that the process is on and actually CPR means cancel port request.
    glad TRAI is stepping in – late but not too late

    the same think happened to me airtel rejected my port out request twice. don’t know exactly what happend but suddenly i got ussd massage after airtel called.ussd masage was like your last call is 0.00.without calling or sms.i feel airtel sent sms from my moble without me knowing…..

    sahil :
    Many,many thanks TRAI for looking towards our problems or issues.

    Airtel cancelled my portout request twice without any reason. But, i’ve successfully ported out from MTS. Operator like airtel & vodafone will find out another loophole to keep the customer, lets see.

  • Ganesh February 23, 2012 3:24 pm

    good work TRAI!

  • siddharth February 23, 2012 3:19 pm

    airtel & vodafone is playing here a smart as they dont want to leave customer & reject upc code always or delay till the code get expiry, i think trai should band these company as voda is UK company & airtel thing he is king of market both are theft of india . like east india company .

  • BIBHUTI February 23, 2012 3:10 pm

    I M RETALIER AND MY SIDE RELIANCE GIVING PROBLEAM TO CUSTOMER WHEN HE IS TRYING TO PORT OUT HIS COMPANEY. SO I M VERY HAPPY TO TRAI THIS ORDER.THIS NEWS I M ALSO TOLD TO THOSE CUSTOMER WHO WANT TO QUIT.

  • Nilakshi Singh February 23, 2012 3:08 pm

    MTS is not allowing to port out so that i am also unable to send message on 1909.
    What should i do?

  • dayle February 23, 2012 2:54 pm

    update: link to feedback does not work and my number is a self owned postpaid – not paid by the company

  • Deepak Kumar February 23, 2012 2:39 pm

    @Amit
    MTS is not allowing to port out so that i am also unable to send message on 1909.
    While lodging complain on 198 they are closing it & any saying that no issue from our end.

  • S.A.Rahman February 23, 2012 2:36 pm

    Rgsm rays send port mobile no followed by # to 1909 inspite of 1900

  • vishal February 23, 2012 2:35 pm

    in mts network sms for port out request is not processed always message failed .when i called to the customer care they told me to call the customer care of ur wishing network not us.its a stupidity because upc code is not generated and donor netwok is responsible for this

  • sahil February 23, 2012 2:16 pm

    Many,many thanks TRAI for looking towards our problems or issues.

  • Steve February 23, 2012 1:52 pm

    john :
    what aritel does is that they give a miss call or just call and hang up – then reject on grounds that customer said to cancel request – they also tell customers that in order to process the request send message CPR to some 51617 number – customer thinks that the process is on and actually CPR means cancel port request.
    glad TRAI is stepping in – late but not too late

    the same think happened to me airtel rejected my port out request twice. don’t know exactly what happend but suddenly i got ussd massage after airtel called.ussd masage was like your last call is 0.00.without calling or sms.i feel airtel sent sms from my moble without me knowing…..

  • Amit February 23, 2012 1:46 pm

    Even I am not getting the porting code from MTS. I have 3 nos of MTS and all are failing to send. Spoke to MTS Customer care they said they will look into the matter.

  • Chakravarthy February 23, 2012 1:42 pm

    Good Move…

  • john February 23, 2012 1:40 pm

    what aritel does is that they give a miss call or just call and hang up – then reject on grounds that customer said to cancel request – they also tell customers that in order to process the request send message CPR to some 51617 number – customer thinks that the process is on and actually CPR means cancel port request.

    glad TRAI is stepping in – late but not too late

  • ARUN BHABU B February 23, 2012 1:27 pm

    I welcome this move by TRAI..Its true that operators are too much pressuring customers who are legally allowed to port out….things are changing so fast yet Indian telecom Sector needs to go on the path-breaking road to ensure customer satisfaction and technical excellence….otherwise the biggest earning potential from this will go weak even if you insert 4G or 5G or Wimax….Just it needs right balance…Users please comment on this….more and more….finally a REAL-MNP if it works out in a way it promises!!!!!!

  • sai February 23, 2012 1:26 pm

    it very good response from TRAI because airtel and many other operators are irritating customers and offer freebies to users instead of improving their services.really this good step to boost MNP and get quality services from operators

  • debashish February 23, 2012 1:22 pm

    i remember when MNP came into being.. i sent the sms for port on the very first day itself.. i got the UPC code but after that i got 10-12 calls from Airtel itself insisting that i should stay and they’ll provide better services with better tariff plans.. ABSOLUTE CRAP! i’m a happy mobile user after porting to Aircel!

  • debashish February 23, 2012 1:20 pm

    this is a serious issue to be looked after.. all these malpractices are possible by the giants Airtel and Vodafone! we need transparency!