After the lot of complaints of false practice by some leading operators regarding Mobile Number Portability (MNP), Indian telecom watchdog Telecom Regulatory Authority of India (TRAI) today issued new directive to stop the cancellation or withdrawal of MNP Port Out request by ‘Donor’ operator.
TRAI said that as a donor operator, some of the mobile service providers are rejecting the Porting request by accepting cancellation request in the form of written request, SMS or voice call from the subscriber is illegal and there is no provision in the MNP regulations permitting the Donor Operators to accept withdrawal or cancellation of porting requests received from the subscribers.
In order to improve the effectiveness of MNP in India, TRAI clearly said that Not to entertain any request from the mobile subscriber for cancellation or withdrawal of porting request and not to reject a porting request except on the grounds mentioned under MNP regulation.
Many customers are facing issues while porting out and time taken to port out operators most of all leading operators were acting fussy towards customers. Some customers also complaining that their operators not generating the UPC Code immediately after the SMS requests.
Do let us know what do you think on this new move by TRAI ove MNP requests, via comments, share your views via comments.
Alok krishna Singh January 5, 2013 at 8:31 pm
I want to port my no from Vodafone to Airtel…applied 1st time on 14th dec 2012-vodafone rejected,again applied on 23rd december,vodafone said that no has been ported out….but how? i am still on vodafone coverage..and airtel people is saying that they cant do anything untill voda signal drops,no confirmation has been received on my no…are they idiots ?…what to do in such condition..getting no response from vodafone as well as from airtel persons…still on vodafone’s signal but want to shift on airtel as soon as possible…plz suggest waht to do?
karthik November 3, 2012 at 11:43 am
Pls register complain in pgportal.gov.in within one week get response from govt
Moumit Chakraborty September 23, 2012 at 10:21 pm
Dear sir
, I am Moumit Chakraborty and I use mts no. 892604**** from last 1 year
and now I want to chang my mob. Operator but company not provide upc code to me sir please solution my complaint.
Devender Shukla March 12, 2012 at 4:38 pm
I submit my mobile no. 9599094955 for MNP from Cheers to Aircel in Delhi Circle dt. 26.02.2012 but I have not know my status that what happen to my mnp procedure whether he accepted or rejected after 15 days completion.Can any body tell MNP Status Site for Aircel delhi Circle
bharat March 10, 2012 at 11:35 am
I had given my number for proting from airtel to loop mobile, but the airtel people rejected the request stating that i have an agreement with them and i cant opt out. i am a prepaid user and there is no such an agreement. These mobile operators are using these dirty tactics to preserve their customers. Airtel instead of spending on advertisement and songs, must concentrate on their network quality and costumer service. the gallery people hardly have any knowledge about the service they are providing and they mislead the people to a great extent. after orders from TRAI still there are port out request rejection for no good reason.
afsar February 27, 2012 at 3:50 pm
I gave the port out request from IDEA and immediatly filled form for porting in to airtel by entering the received code. The same UPC code which received at that time is mentioned on the form. I have SMS in my inbox but now after 4 days I got first SMS from 1901 that request for porting your number to aitel has been received and your application is received. After 2 minutes I got the messege hat the request is denied by your service provide due to wrong UPC code. Kindly raise fresh porting request. This is third time I am raising porting request and denied with some invalid reasons. This is just a gameplan as I searched google and got to know that there are thousands of people who suffered like me. Idea should be fined for this.
abhijith February 26, 2012 at 6:55 pm
so i feel aircel and bsnl is better in tamilnadu. both for coverage and call rates for a normal usage
Anu February 24, 2012 at 5:52 pm
TIPS FOR PORTING OUT:
1) SMS PORT 9XXXXXXXXX to 1900 from the same mobile number that you want to port out
2)SUBMIT DOCS WITHIN 5 DAYS OF UPC CODE GENERATION
3)WAIT FOR UPC CODE TO EXPIRE & THEN GENERATE A NEW CODE AND SUBMIT DOCS if you are unable to do submit documentsand there are less than 5 days before the code gets expired.
The reason for above being: Operators will take 1-3 days for logging ur docs & CAF. Portout process itself takes between 7-10 days, hence it is risky if you submit docs too close to the UPC code expiry date. tehre are chances it might get rejected saying invalid UPC code.
Please note: UPC Code generation, & entire portout process happens via MCH (MNP clearing House) which is a regulatory body of TRAI that monitors the process between the donor & recepient operator. If there are delays in getting UPC code, MNP process delay even after Accepting it, MCH is partly responsible for that.
HAPPY PORTING!!!!
Nilanjan February 24, 2012 at 5:39 pm
BSNL Best…
Mama February 24, 2012 at 11:59 am
Here is the positive option for the OLDEST telecom operators Like AIRTEl, VODAFONE, IDea to get the cuctomers as there was an issue on the other operators in the supreme court. Let the people don’t get cheated by this operators agina and agin
PD February 24, 2012 at 11:54 am
Last week I helped my friend to PORT OUT (MNP) from BPL (Mumbai) and generated a UPC. To our utter surprise BPL immediately disconnected the line without waiting for acceptance by a port-in confirmation.
What is more intriguing is the fact that an application for port-in to Docomo too was turned down by technicality. Unfortunately my friend lost his voter’s ID and is not able to get an address proof except RATION CARD and a SLIP issued while accepting AADHAR card registration. Docomo refuses to accept these. One wonder why BPL disconnected the line ? Are they in a hurry to wind-up ? Also why are the “aadhar” slip is acceptable. The delivery of “aadhar” cards are in doldrums ! Niraadhar
Saurabh February 24, 2012 at 11:24 am
Try to port in with your docs., which is last option.
As, i heard that it happened successfully with my friend.
Arka February 24, 2012 at 10:46 am
from my personal experience, I hereby want to share some fact.
After 6-7 months,I use AIRTEL.When I request for UPC CODE,I got it after 12hrs!! However,I started to get lots of calls from AIRTEL c.care & offered me lots of plans and offers. I choose one of them at the 6th day of port out request & stayed with AIRTEL.. But they showed their real face, in 3 months.The offers were taken back & my plan went back to the original plan..Then,I again did port out request as if,90 days period was over.But,when I go to vodafone store to do port in request,I discovered that,I can not port out from AIRTEL,as if,the offers I get from AIRTEL,was “under the mutual contraction” and that’s why my port out request has been canceled.the time period was 6 months for this “contraction”.but,when They call me from AIRTEL,they never told me this type of construction.
SO,they cheat with me.
now,I am very happy with Tata Docomo and IDEA.
S.Sudhakar February 24, 2012 at 7:29 am
To all :
1909 is for DND. The correct number for MNP is 1900. First of all note this before porting out.
S.Sudhakar February 24, 2012 at 7:15 am
To Jay :
Please check your number atleast once a month with the customer care if any premium services are activated. Thats the only way.
I do not know ehich state you belong to. But IDEA TAMILNADU provides cheap local mobile calling rate. But 3G in roaming is not working in Karnataka.
nitesh February 24, 2012 at 12:36 am
Everyday the customers come to my office complaining that the operators, very often Vodafone, Airtel and Reliance are not sending UPC code. Is there any way to proceed legally against them ?
Jay February 23, 2012 at 11:43 pm
@avisek
Please don’t say this one… I lost 30 Rs just because i attended a call from mysterious number… I got a call from some fancy looking no (some thing like 550000.. ) but the signal was weak & I couldn’t hear a word, and I just disconnected the call.. The next min I got a msg saying “Thanks for subscribing to Geetha Pack…” That day I must have tried C.care for atleast 10-15 times, unfortunately, they refused reverting it stating I accepeted by replying in IVRS !!! What else to do, I had to wait for some days & remove that service..
The most disgusting thing in this matter was, not loosing 30 Rs but trying to make the c.care guy understand the concern, I miserably failed most times , and at time I did succeed, but Network failed at that time & call got disconnected
!!!!
Jay February 23, 2012 at 11:37 pm
My friend with vodafone sent port request and got the UPC code too, but he was getting lots of calls from VF c.care & offered him lots of plans and he chose one of them & stayed with VF.. But they showed their real face, in 3 months the offers were taken back & his plan went back to the original plan..
Similar is the case with Airtel, once a port request is sent, within 15 mins pestering begins (even b4 the UPC code came) & the latest type of revenge which Airtel takes on Ported out customers is, once the customer submits forms with the UPC code to another operator, his DND is cancelled & hell a lot of marketing calls begin to flow in !!!
But, at this time I must say Aircel was decent in this, once i sent the PORT request, I got the UPC code within a min, and a msg “Thanks for being with Aircel etc etc”.. Thats it!!! No calls, no pestering… I must appreciate them for following the TRAI rules in this matter..
All these are cases in Chennai & RoTN circles…
ameet February 23, 2012 at 10:59 pm
hi
I would request TRAI to start penalising the Donor Operator a fee if they stop the port out without any appropriate reason coz the time taken by customer to initiate this process is too much and in the end if these service providers stop them from porting out just coz they want them to port out than it really doesnt make sense to have system called MNP .
Kanaga Deepan N February 23, 2012 at 10:48 pm
So this is the reason, Idea has more number of port-ins than port-out…. Great Idea
ameet February 23, 2012 at 10:32 pm
hi
This has happened with me already two times and the operator is IDEA.i will try 3rd time to port out for sure.
Gins February 23, 2012 at 10:11 pm
Hi,
The same happened for me with idea, Kerala. They have rejected my request on porting 3 times with the reason unknown even if its prepaid.
irfan February 23, 2012 at 9:43 pm
@AsitPaul yes you can port your number to any operator of your choice same was the with me by everything went fine i ported my number from airtel to vodafone
amar February 23, 2012 at 9:38 pm
@Deepak Kumar
Same thing happining with me also.
Each and every time it show “messege sending failed”.
AsitPaul February 23, 2012 at 9:02 pm
I bought a Sim from a vendor, I dont know with whom the number is issued.
So I cant produce the exact documents while I port out.
Is it possible to port in to a new operator submitting my docs, I really dont know who is the actual owner of my current number.
avisek February 23, 2012 at 8:58 pm
hello.my frnd.please port in to bsnl.this is the one of the mobile company who never deduct balance without customer concern.
kashif February 23, 2012 at 8:35 pm
Dear TRAI your all order are only on paper… you people never reply on customer complaint… I had a very bad experience with TRAI I wrote many mails to TRAI regarding the Issue with TATA docomo… I mails you many time even I mark CC to TATA DOCOMO emails ID… I got a revert mails from tata but I got a mail from TRAI after 4 months… so what do u means of this regulation… many time operator are not follow your order… and we are helpless… so please you improve yourself… then see others…
jainodin February 23, 2012 at 7:13 pm
1900 does not belong to any operator, if you are sending this sms on saturdays or sundays or other holidays then may not get immediate reply. Better to send sms on working day!
Kirti Raj Chahar February 23, 2012 at 6:15 pm
Airtel is one of the operator which does not generate UPC code immediately after sending msg to 1900.
Jagan T February 23, 2012 at 6:08 pm
TRAI should impose a hefty fine to the Telcos who not supported or reject MNP request.
h rajpoot February 23, 2012 at 5:26 pm
this is not the first time that TRAI issues directives to telecos….some telecos are just making MNP complicated….. Trai need to take quick & effective actiom against such telecos inorder to make MNP more smoother.
PJ February 23, 2012 at 4:22 pm
Good news n very good move by TRAI. Thank you TT for this news.
anuj February 23, 2012 at 4:14 pm
The jokers at vodafone and airtel will find new ways of ‘customer retention’
Raghu February 23, 2012 at 3:49 pm
this is good news TRAI is interfering in this .
CALCULUS February 23, 2012 at 3:34 pm
Very good decision by TRAI !!!
I already faced this problem 3 times from AIRTEL .
Saha, Chennai February 23, 2012 at 3:27 pm
Airtel cancelled my portout request twice without any reason. But, i’ve successfully ported out from MTS. Operator like airtel & vodafone will find out another loophole to keep the customer, lets see.
Ganesh February 23, 2012 at 3:24 pm
good work TRAI!
siddharth February 23, 2012 at 3:19 pm
airtel & vodafone is playing here a smart as they dont want to leave customer & reject upc code always or delay till the code get expiry, i think trai should band these company as voda is UK company & airtel thing he is king of market both are theft of india . like east india company .
BIBHUTI February 23, 2012 at 3:10 pm
I M RETALIER AND MY SIDE RELIANCE GIVING PROBLEAM TO CUSTOMER WHEN HE IS TRYING TO PORT OUT HIS COMPANEY. SO I M VERY HAPPY TO TRAI THIS ORDER.THIS NEWS I M ALSO TOLD TO THOSE CUSTOMER WHO WANT TO QUIT.
Nilakshi Singh February 23, 2012 at 3:08 pm
MTS is not allowing to port out so that i am also unable to send message on 1909.
What should i do?
dayle February 23, 2012 at 2:54 pm
update: link to feedback does not work and my number is a self owned postpaid – not paid by the company
Deepak Kumar February 23, 2012 at 2:39 pm
@Amit
MTS is not allowing to port out so that i am also unable to send message on 1909.
While lodging complain on 198 they are closing it & any saying that no issue from our end.
S.A.Rahman February 23, 2012 at 2:36 pm
Rgsm rays send port mobile no followed by # to 1909 inspite of 1900
vishal February 23, 2012 at 2:35 pm
in mts network sms for port out request is not processed always message failed .when i called to the customer care they told me to call the customer care of ur wishing network not us.its a stupidity because upc code is not generated and donor netwok is responsible for this
sahil February 23, 2012 at 2:16 pm
Many,many thanks TRAI for looking towards our problems or issues.
Steve February 23, 2012 at 1:52 pm
the same think happened to me airtel rejected my port out request twice. don’t know exactly what happend but suddenly i got ussd massage after airtel called.ussd masage was like your last call is 0.00.without calling or sms.i feel airtel sent sms from my moble without me knowing…..
Amit February 23, 2012 at 1:46 pm
Even I am not getting the porting code from MTS. I have 3 nos of MTS and all are failing to send. Spoke to MTS Customer care they said they will look into the matter.
Chakravarthy February 23, 2012 at 1:42 pm
Good Move…
john February 23, 2012 at 1:40 pm
what aritel does is that they give a miss call or just call and hang up – then reject on grounds that customer said to cancel request – they also tell customers that in order to process the request send message CPR to some 51617 number – customer thinks that the process is on and actually CPR means cancel port request.
glad TRAI is stepping in – late but not too late
ARUN BHABU B February 23, 2012 at 1:27 pm
I welcome this move by TRAI..Its true that operators are too much pressuring customers who are legally allowed to port out….things are changing so fast yet Indian telecom Sector needs to go on the path-breaking road to ensure customer satisfaction and technical excellence….otherwise the biggest earning potential from this will go weak even if you insert 4G or 5G or Wimax….Just it needs right balance…Users please comment on this….more and more….finally a REAL-MNP if it works out in a way it promises!!!!!!
sai February 23, 2012 at 1:26 pm
it very good response from TRAI because airtel and many other operators are irritating customers and offer freebies to users instead of improving their services.really this good step to boost MNP and get quality services from operators
debashish February 23, 2012 at 1:22 pm
i remember when MNP came into being.. i sent the sms for port on the very first day itself.. i got the UPC code but after that i got 10-12 calls from Airtel itself insisting that i should stay and they’ll provide better services with better tariff plans.. ABSOLUTE CRAP! i’m a happy mobile user after porting to Aircel!
debashish February 23, 2012 at 1:20 pm
this is a serious issue to be looked after.. all these malpractices are possible by the giants Airtel and Vodafone! we need transparency!