TRAI to Telcos : Don’t Cancel MNP Port Out Requests

After the lot of complaints of false practice by some leading operators regarding Mobile Number Portability (MNP), Indian telecom watchdog Telecom Regulatory Authority of India (TRAI) today issued new directive to stop the cancellation or withdrawal of MNP Port Out request by ‘Donor’ operator.

TRAI said that as a donor operator, some of the mobile service providers are rejecting the Porting request by accepting cancellation request in the form of written request, SMS or voice call from the subscriber is illegal and there is no provision in the MNP regulations permitting the Donor Operators to accept withdrawal or cancellation of porting requests received from the subscribers.

In order to improve the effectiveness of MNP in India, TRAI  clearly said that Not to entertain any request from the mobile subscriber for cancellation or withdrawal of porting request and not to reject a porting request except on the grounds mentioned under MNP regulation.

Many customers are facing issues while porting out and time taken to port out operators most of all leading operators were acting fussy towards customers. Some customers also complaining that their operators not generating the UPC Code immediately after the SMS requests.

Do let us know what do you think on this new move by TRAI ove MNP requests, via comments, share your views via comments.

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117 Comments on "TRAI to Telcos : Don’t Cancel MNP Port Out Requests"


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February 19, 2017 4:36 pm 4:36 PM

Am unable to send SMS from my vodaphone no for last 3 years or more…. SMS was never used since we are now on whatsup. However, due to service issue i wanted to port from vodaphone to airtel but unable to generate a porting request no. Interaction with vodaphone on facebook has been of no use. Their service outlets are also of no use. How to i generate the Porting code.

August 27, 2016 11:27 am 11:27 AM

Hi, last week i opted for porting from Idea to vodafone where as idea not responding for my porting code. when called manipulating the same. anand 9042322187

Vishal Dora
June 16, 2016 5:39 pm 5:39 PM

After repeatedly porting request reliance is not generating upc code
Facing lot of problems with reliance
Please help me
More than 50 sms I have send

My mobile number is 9896373987