Vodafone Deducts Rs 99 from User Accounts as International Roaming Fee, Customers Baffled

Vodafone could have gained Rs 3400 Crore due to this technical error

Several Vodafone users across India on Tuesday have taken it to Twitter to voice their concerns over the operator deducting Rs 99 from their account towards international roaming fee. The users on Twitter said that the operator has deducted the amount without their consent. Further, certain Vodafone users have said that they have been unable to make calls as their main account balance has turned negative with the operator deducting the balance towards the roaming rental charges. Vodafone said that the issue was “due to a technical error” and that the deducted amount would be credited back to users accounts.

Vodafone Deducts Roaming Charges Without User Consent

StockTalk, a Twitter account dedicated to investments, economy and finance said in a tweet that Vodafone would have gained Rs 3,400 crore over the roaming rental charges.

“The sum of Rs 99 looks small but it’s huge if done on a scale,” StockTalk said in a tweet.

According to the data from Vodafone, the Rs 99 charge gets automatically deducted from the user’s balance on the first chargeable event abroad which includes incoming, outgoing or the user browsing the internet. However, the operator highlighted that the users with an active international roaming pack when travelling abroad would not be deducted the Rs 99 charges.

“This is to inform you that a rental amount of Rs 99 has been deducted towards International Roaming rental for 30 days,” Vodafone said in a message to users.

Vodafone Credits Back Rs 99 Charges to Select Users

Meanwhile, Vodafone is said to be crediting back the charges in users accounts affected by the technical error.

“We apologise the inconvenience caused,” the operator said in a tweet. “Due to a technical error, Rs 99 has been erroneously charged on your prepaid number. We are crediting the amount to your account. We solicit your cooperation. Stay Home and Stay Safe.”

Several users on Twitter said that the operator has sent an SMS notification informing that the deducted amount is being credited back into the account.

Born in India, Yogesh loves to travel and has lived in multiple countries including New Zealand and Canada. His bylines can be found on various newspapers and blogs throughout the world, including Vancouver Sun, Surrey Now-Leader, Daily Hive , Investing News Network and Rach F1.

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Its not a new thing for vodafone. I can remember the year 2008, just after hutch became vodafone, I had a Rs 999 lifetime sim card in which I had less than 100 rupee positive balance. Due to handset problem I had kept the sim on my desk for few months. When I switched on vodafone sim again and checked the balance, it was minus (-) 232 rupees. I asked customer care and they said I had made International call for which balance deducted and became negative balance. They were unwilling to listen anything. They didn’t wanted to hear that… Read more »

Jio, BSNL, vodafone

I can relate with you. Faced same problem at the time of Hutch–>Vodafone. That time they used to make balance negative. It was really tough to convince them and recharge again to make calls. They looted in various ways. If someone faced this type of situation will never use their network anymore. I had to change my permanent lifetime number for this reason as porting was not available at that time.


Airtel used to play such tricks and go scot free. Vodafone has at least backtracked and made up.

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