Vodafone revises Talk Loan benefits in Bihar & Jharkand, eying to win Reliance Mobile’s customers

Vodafone India, the country’s second largest telecom operator, announced that it has made some revisions to the ‘Chotta Credit’ service in the Bihar circle.

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Back in 2010, the telco started offering ‘Talk Loan’ services across all circles under ‘Chotta Credit’ tag for those users who ran out of talk-time in emergency situations. Vodafone was providing emergency talk-time of Rs. 5 in Bihar & Jharkhand to those users who were requesting for Chotta Credit Talk Loan by sending ‘Credit’ to 144. The operator was charging additional Rs. 1 for the talk loan service and the total amount got deducted after 24 hours from users main account .

From now onwards, Vodafone will offer Rs. 10 talk-time instead of Rs. 5, and it would deduct a service charge of Rs. 2 more after 24 hours of a successful request. In the end, Rs. 12 will be deducted from users’ main account.

Vodafone has revised the talk loan service as most of the Vodafone users have found this service really useful and extra talk-time helped them in an emergency situations. From the past few years, Vodafone have focused greatly on consumer satisfaction. It has enhanced customer experience through a well-managed self-care app and self-care USSD. It has also opened a lot of stores as well as mini stores in that region to help out its users.