Videocon d2h replaces its recording solution with NICE Engage Multi-Channel Interaction Recording

Follow Us

The enterprise software solutions provider NICE has announced that Videocon d2h Ltd will be implementing the NICE Engage Multi-Channel Interaction Recording platform instead of the legacy recording solution it had been using for five years. Implementing NICE Engage Multi-Channel Interaction Recording platform will benefit Videocon in various ways. NICE Engage is based on a centralized multi-tier secured architecture. This will reduce the hardware footprint and total cost of ownership, as well as meet the growing capacity needs. It supports server virtualization solutions from VMware, Microsoft and Citrix.

videocon-d2h




Commenting on the change of technology, Himanshu Patil, Chief Operating Officer, Videocon d2h Ltd said, “With customer experience at the forefront of our vision and mission, we strive towards making Videocon d2h the most well-known brand in the DTH category with the most satisfied customer base. We are confident that the NICE recording solution will provide comprehensive insights into our customer interactions, helping us identify areas needing improvement, rectify them and deliver a perfect customer experience.”

Videocon d2h offers 570+ channels and services. NICE Engage is capable of protecting the entire system or individual segments, and to continue operating in case of failure or disaster.  It enables the system to continue recording calls, maintaining querying capabilities and protecting stored information. Moreover, NICE Engage has a simplified system management. In its system management, there is a licensing manager, system mapping, etc.

“In an increasingly competitive, service-driven world, Videocon d2h knows the importance of keeping pace with customer expectations, and that it requires more than just recording calls. Acting on the deep insights provided by our Engage Multi-Channel Interaction Recording platform will help them make quick and concrete improvements in the customer experience,” said Raghav Sahgal, President, NICE APAC.

Reported By

Reporter

An astute writer with a track record in writing and publishing content for various industries, Ria brings on board her wealth of experience in journalism and love for technology to TelecomTalk. When not writing or reading, she spends a copious amount of time daydreaming and finding obscure Japanese folklore on the internet.

Recent Comments

Arjun :

More users = network load, Solution: vi, bsnl have to work hard for network coverage, speed. Once they achieve the…

Jio Outranks Airtel in 5G at Maha Kumbh Mela 2025:…

Sujata :

Ye kya hua kaise hua, pata na chala.But what about oneweb?

Airtel Partners with SpaceX to Bring Starlink Internet to its…

TheAndroidFreak :

Off Topic: Google Pixel 10 6.3" 120Hz Flat OLED Display Tensor G5 Triple Camera Setup Android 16 152.8 x 72…

Vodafone Idea Faces Setback as Govt Denies Rs 6,090 Crore…

Load More
Subscribe
Notify of
guest
3 Comments
newest
oldest most voted
Inline Feedbacks
View all comments