Trai Directs Vodafone Idea and Bharti Airtel to Not Disconnect Services Despite Minimum Balance

The Telecom Regulator Trai in its latest move has directed the telecom operators not to disconnect subscribers from their incoming and outgoing calls and other network services in case they have “sufficient” prepaid account balance. The Telecom Regulatory Authority of India had shown disappointment over telcos previously and had urged them to inform the subscribers well in advance, along with listing the available options before they are disconnected from the services. After receiving numerous complaints from the subscribers about how the telcos are pushing the customers to “mandatorily” recharge their accounts to keep their services running, the regulator showed its wraith over the telcos.

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Telcos Directed to Not Resort to Disconnection

The subscribers had complained that these messages were being sent despite them having sufficient prepaid account balance. As per a PTI report, Trai Chairman RS Sharma said about this issue, “Tariff and plans are under forbearance, and we don’t generally intervene. But if there is sufficient money in the account and despite that people are being told that the services will be disconnected, it is not correct.”

The Trai Chairman also added that the regulator had issued a directive which was sent out on Tuesday. Also, earlier this week Trai met with the telecom representatives to discuss the issue at hand. In the recent directive that was sent out to the telecom operators, the telecom regulatory authority remarked that the telcos should clearly mention to the subscribers when their services are going to be disconnected, and also, they should indicate how the subscribers can opt for alternative recharge plans or minimum recharge plans using their existing prepaid account balance. The regulator urged the operators to inform the subscribers about this information through SMS immediately and not later than 72 hours.