Trai Issues Notice to Bharti Airtel for Ignoring QoS Norms After Slapping Reliance Jio with Fine

By September 12th, 2018 AT 2:29 PM

After Reliance Jio, the former market leader, Bharti Airtel has confirmed that the industry regulator Trai has imposed fine on the telecom operator for slipping on the Quality of Service norms. Notably, the Telecom Regulatory Authority of India has also fined Reliance Jio for 34 lakhs for violating the same standards. The Sunil Bharti Mittal led telco responded to a BSE query on media reports about Trai slapping fines on telcos. Regarding this, the telco remarked, “Bharti Airtel has received demand notices, totalling Rs 11 lakh towards penalties in respect of six circles — Maharashtra, Assam, West Bengal, Tamil Nadu, Kolkata and Gujarat — for the quarter ending March 2018.”

trai office

Vodafone Idea and Reliance Jio Also Penalised

It is also noteworthy that the newly merger Vodafone Idea Ltd hasn’t been left out of this Trai action for slipping on QoS norms, ET reported. Airtel put out a statement regarding the issue, “penalties are towards routine parameters such as accessibility of call centre, the percentage of calls answered by operators and metering and billing credibility.” Further, the telco also said that it would deal appropriately with the notices.

To the same BSE query, late night on Tuesday, Reliance Industries Limited, the parent company of Reliance Jio said: “Jio has received a communication from Trai regarding payment of a Rs 34 lakh financial disincentive for not meeting certain call centre service parameters.” RIL further said, “The company will take necessary action for obtaining requisite clarification from Trai.”

Trai Goes Stringent With QoS Norms

As reported by ET, Reliance Jio has been penalised for Rs 34 lakh, Vodafone India was sent a notice for an amount of Rs 4 lakh whereas, Kumar Mangalam Birla led telco Idea Cellular has been fined for Rs 12.5 lakh respectively. To the Trai notice, RIL responded by saying that it “would make necessary disclosures in compliance with its obligations under the Securities & Exchange Board of India (Listing Obligations & Disclosure Requirements) Regulations 2015.”

At press time, questions posed to Vodafone Idea went unanswered. It is also worth noting that in October 2017, Trai had made the norms more strict and had instructed all the telecom operators to abide by the rules. Even, recently RS Sharma had hinted that the industry watchdog was about to penalise telcos for violating QoS norms.

Arpit spends his day closely following the telecom and tech industry. A music connoisseur and a night owl, he also takes a deep interest in the Indian technology start-up scene and spends rest of his time spilling poetry and stories on paper.

2
Leave a Reply

avatar
Photo and Image Files
 
 
 
2 Comment threads
0 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
1 Comment authors
Superd Recent comment authors
newest oldest most voted
Superd
Superd

From gwalior

Screenshot_2018-09-12-17-19-44-344_com.android.mms.png
Superd
Superd

Airtel is asking customers to upgrade their sim for uninterrupted service , even though I have 4g volte activated sim ! 🙁

Recent Posts

Reliance Jio Subscribers Have Two Options to Choose From: All-in-One Plans or Combo of IUC and Data Plans

Reliance Jio made a major move in the past few weeks by the introduction of the IUC charges for its...

BSNL Will Soon Invite Bids from Telecom Gear Makers to Purchase 4G Equipment

BSNL is expected to roll out the much-awaited 4G services in the first half of 2020. In line with the...

Xiaomi Redmi Note 5 Starts Getting MIUI 11 Stable Update in India

Xiaomi is now pushing the MIUI 11 stable update to the Redmi Note 5 users in India. The update is...