Trai Issues Notice to Bharti Airtel for Ignoring QoS Norms After Slapping Reliance Jio with Fine

By September 12th, 2018 AT 2:29 PM

After Reliance Jio, the former market leader, Bharti Airtel has confirmed that the industry regulator Trai has imposed fine on the telecom operator for slipping on the Quality of Service norms. Notably, the Telecom Regulatory Authority of India has also fined Reliance Jio for 34 lakhs for violating the same standards. The Sunil Bharti Mittal led telco responded to a BSE query on media reports about Trai slapping fines on telcos. Regarding this, the telco remarked, “Bharti Airtel has received demand notices, totalling Rs 11 lakh towards penalties in respect of six circles — Maharashtra, Assam, West Bengal, Tamil Nadu, Kolkata and Gujarat — for the quarter ending March 2018.”

trai office

Vodafone Idea and Reliance Jio Also Penalised

It is also noteworthy that the newly merger Vodafone Idea Ltd hasn’t been left out of this Trai action for slipping on QoS norms, ET reported. Airtel put out a statement regarding the issue, “penalties are towards routine parameters such as accessibility of call centre, the percentage of calls answered by operators and metering and billing credibility.” Further, the telco also said that it would deal appropriately with the notices.

To the same BSE query, late night on Tuesday, Reliance Industries Limited, the parent company of Reliance Jio said: “Jio has received a communication from Trai regarding payment of a Rs 34 lakh financial disincentive for not meeting certain call centre service parameters.” RIL further said, “The company will take necessary action for obtaining requisite clarification from Trai.”

Trai Goes Stringent With QoS Norms

As reported by ET, Reliance Jio has been penalised for Rs 34 lakh, Vodafone India was sent a notice for an amount of Rs 4 lakh whereas, Kumar Mangalam Birla led telco Idea Cellular has been fined for Rs 12.5 lakh respectively. To the Trai notice, RIL responded by saying that it “would make necessary disclosures in compliance with its obligations under the Securities & Exchange Board of India (Listing Obligations & Disclosure Requirements) Regulations 2015.”

READ:  Beware of Reliance Jio GigaFiber Phishing Mails Trying to Scam Money off Customers

At press time, questions posed to Vodafone Idea went unanswered. It is also worth noting that in October 2017, Trai had made the norms more strict and had instructed all the telecom operators to abide by the rules. Even, recently RS Sharma had hinted that the industry watchdog was about to penalise telcos for violating QoS norms.

Arpit spends his day closely following the telecom and tech industry. A music connoisseur and a night owl, he also takes a deep interest in the Indian technology start-up scene and spends rest of his time spilling poetry and stories on paper.

2
Leave a Reply

avatar
Photo and Image Files
 
 
 
2 Comment threads
0 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
1 Comment authors
Superd Recent comment authors
newest oldest most voted
Superd
Superd

From gwalior

Screenshot_2018-09-12-17-19-44-344_com.android.mms.png
Superd
Superd

Airtel is asking customers to upgrade their sim for uninterrupted service , even though I have 4g volte activated sim ! 🙁

Recent Posts

Is Choosing a Postpaid Connection Over Prepaid in 2019 a Right Choice?

Before Reliance Jio’s entry into the Indian market, choosing a postpaid connection over prepaid used to be a right choice....

Reliance Jio 4K Set-Top Box: Things that Set it Apart from Other Market Offerings

On August 12, Reliance Jio announced a lot of new services that it would be bringing to India for its...

BSNL Rs 1,098 Prepaid Plan Receives Massive Revision, Now Offers 375GB Data Without Any Daily FUP Limit

Bharat Sanchar Nigam Limited (BSNL) has revised the popular Rs 1,098 prepaid recharge after a long time. The government-owned PSU...