Tata Sky subscribers facing service disruption due to upgradation

Tata Sky subscribers across the country had been facing loss of signal since 5PM. Most of the channels were appearing blank with ‘No signal’ message displaying. Channel number 100 shows a message “Dear customer we are upgrading to serve you better. If you are unable to view channels send NS to 56633 from your RMN and we will call back”.

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It seems Tata is upgrading its Satellite used for transmitting the signals for DTH. Tata Sky had been using INSAT 4A for the transmission of signals but this was coming to the end of its life and Tata had been looking for another viable satellite with the desired transponder capacity for taking over the functions of the INSAT 4A. A few years back they were looking at switching over to GSAT 10 but the Department of Space (DoS) had delayed the launching of this satellite which had forced Tata to look for foreign satellites with surplus transponder capacity.

Tata sky was facing bandwidth crunch over the past few years which restricted it from adding more HD channels. To overcome this in the short term, Tata upgraded its services from MPEG-2 to MPEG-4 with higher compression thus enabling more channels per transponder since switching to the 12 Ku-band transponders of GSAT 10 would not solve the issue of bandwidth limitation just increase the lifespan of the transponders by another 10 years. The failure of DoS to launch the satellite GSAT 10 in time led to a huge loss to the government as Tata turned to foreign satellite for transponder capacity.

Hopefully with today’s switch we will soon get to see more SD and HD channels being added to Tata Sky. As of now the transmission is almost back to normal but still a little disruption persists.

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51 Comments on "Tata Sky subscribers facing service disruption due to upgradation"

 

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basveshwar dongre
February 16, 2016 7:25 pm 7:25 PM

I have new connection of Tata Sky.But some marathi channels we are not getting. We paid that channels money to company.

Mohan Kumar Gupta
January 7, 2016 9:55 pm 9:55 PM
My ID with Tatasky is 1108469386. We have NOT been receiving signals for the past one and a half month, at least. I have complained through the official channels, number of times, and am told every time that a technical team will call me very soon and assured that the problem will be solved. The call details made by me is as under :- (1) Date 30.12.2015– 04.40pm– BZ-TATAMT replied through that ” THANKYOU for contacting tatasky. A tatasky associate will call you back shortly & address your queries.” —It is sorry to say no one contacted me even after… Read more »
natvarlal r patel
September 30, 2015 5:16 pm 5:16 PM

my customer I D No. 1059694404 .since many last fifteen days i am facing no si signal or weak signal. i can not see any gujarati channel and hindi news channels also. 309, 311, 313, 315, 322., & 324 also not proper seen pl. do need full. there is climate is clear also.

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