Reliance BroadBand Faces Permission Issues From BMC; Broadband Down Since July?

Reliance Broadband, in some parts of Mumbai (Lokhandwala in Andheri West), is facing permission issues with Brihanmumbai Municipal Corporation (BMC), which has left its subscribers with no Internet connectivity SINCE JULY.

The most outrageous thing about the entire situation is that the company failed to inform its users about the issue and neither did it give a timeline when the issue will be resolved. Personally, I faced similar issues couple of years ago with Dvois Broadband Pvt Ltd. The outage lasted for more than a month and the company just refused to inform me when it would be fixed or what the issue was all about.

Now this is an important issue – there’s a basic courtesy we expect from companies when we buy / subscribe to their services. It is not that we are getting these services for free, we pay for it. Even in Airline Industry whenever there’s a slight delay in flight timing, you’re informed about it. If there’s a cancellation, you are informed about it via SMS or email. Why  can’t ISPs follow it too? We don’t expect ISPs to be precise about the timeline when their service would be up but at least we would know that the service is down in the entire locality and the reason for the outage. Ambiguity  in these matters will only lead of angry customer care calls.

Having said that, if Reliance Broadband is facing permission issues now we wonder how they placed these optical fibres in first place. We are trying to get more information on this matter. Are you facing similar issues from Reliance Broadband? Do let us know your location and since when the issue started.

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12 Comments on "Reliance BroadBand Faces Permission Issues From BMC; Broadband Down Since July?"

 

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JediMindTrick
November 25, 2014 7:40 pm 7:40 PM
Boy, am i glad i landed on this discussion forum. I moved to 7 Bungalows area about a month ago and am ashamed that in 2014 in the Financial Capital of one of the Fastest growing economies of the world, I’ve not been able to get a Broadband Internet connection. I was aware that 7 Start provided crappy service, so w/o much thought – I called the Airtel folks. Their rep. showed up at my door within 30 minutes after we spoke, collected my documents along with a check for 6 months of service and assured me that i’d be… Read more »
Sahal
November 8, 2014 7:01 pm 7:01 PM
I’m not alone in this i finally realize! My internet went down since 3 July and until today the only excuse they give is BMC inst giving permission and the fiber is cut. Their Appelate office is as useless as their regular customer service. I have a Plethora of complaint numbers for this issue and everytime they either say a few days and they even had tha audacity to start billing me and i assumed it to be a sign of services being resumed again but NO NO NO was just a sham. My bonus issue 🙂 i always had… Read more »
Siddharth Balakrishnan
November 8, 2014 8:17 pm 8:17 PM
@Sahal – Pretty much the same scenario the rest of us have been facing. Not only has Reliance in the past four months failed to notify or put any sort of notice regarding the service disruption, they are also continuining to bill us and call us about paying up. Yesterday I recieved a call from one such Reliance Customer Service agent who kept insisting that I should pay and then they would “activate” my connection, like I was the defaulter. The hilarious thing is this – the chopped up fiber cables are clearly visible outside my society, so unless their… Read more »
Sahal
November 15, 2014 3:46 am 3:46 AM
November 14th, still no update and yes i also got a call from a woman asking me to pay the bill as the service is active at their end (HAHA!) i calmly explained the situation to her and to my absolute surprise she wasn’t adamant at getting me to pay and had the courtesy to go through the account history and advised me to keep pestering the technical team (LOL some inter department faith). The appellate informed (on 5 Nov) me it would take 2 days and as expected 2 days later there was zero progress and another call to… Read more »
Siddharth Balakrishnan
November 4, 2014 4:58 pm 4:58 PM
I, too am one of those affected – I live on Yari Road, Versova – my internet has been down since July 30th and Reliance has done absolutely nothing to remedy the situation, in most cases just outright lying and being non responsive. I have documented this case on Broadband Forums as well and asked Akosha to mediate the issue, without any result. However, as many other people have mentioned below, we receive our bills on a regular basis. Considering the circumstances, I would urge other people duped by this company to disconnect immediately, find alternate ISP’s and spread the… Read more »
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