Reliance BroadBand Faces Permission Issues From BMC; Broadband Down Since July?

By September 18th, 2014 AT 11:18 AM

Reliance Broadband, in some parts of Mumbai (Lokhandwala in Andheri West), is facing permission issues with Brihanmumbai Municipal Corporation (BMC), which has left its subscribers with no Internet connectivity SINCE JULY.

The most outrageous thing about the entire situation is that the company failed to inform its users about the issue and neither did it give a timeline when the issue will be resolved. Personally, I faced similar issues couple of years ago with Dvois Broadband Pvt Ltd. The outage lasted for more than a month and the company just refused to inform me when it would be fixed or what the issue was all about.

Now this is an important issue – there’s a basic courtesy we expect from companies when we buy / subscribe to their services. It is not that we are getting these services for free, we pay for it. Even in Airline Industry whenever there’s a slight delay in flight timing, you’re informed about it. If there’s a cancellation, you are informed about it via SMS or email. Why  can’t ISPs follow it too? We don’t expect ISPs to be precise about the timeline when their service would be up but at least we would know that the service is down in the entire locality and the reason for the outage. Ambiguity  in these matters will only lead of angry customer care calls.

Having said that, if Reliance Broadband is facing permission issues now we wonder how they placed these optical fibres in first place. We are trying to get more information on this matter. Are you facing similar issues from Reliance Broadband? Do let us know your location and since when the issue started.

Apurva is a tech enthusiast who loves her gadgets and talks about digital media usage. She is currently developing news.thedigest.co and works for an IT company.

guest
12 Comments
newest
oldest most voted
Inline Feedbacks
View all comments

Recent Posts

Vodafone Idea to Offer Free ZEE5 Premium Subscription Worth Rs 999 With 5 Prepaid Plans

Telecom operator Vodafone Idea or Vi today announced that its subscribers could enjoy ZEE5 Premium subscription worth Rs 999 at...

BSNL 4G Network Should be ‘Made in India’: DoT

Everyone who has followed the telecom industry closely for a few years now wants BSNL to come out with its...

IPL 2020 Starts Today: Get These Prepaid Plans to Watch it for Free

The festival of sports is back to the country today with the arrival of the Indian Premier League (IPL). The...