OnePlus offering 3-month extended warranty for selected customers who faced problems

OnePlus has just announced an extended warranty program of 3 months for its Indian customers. This offer will be available on OnePlus One as well as all the future smartphones from the brand. This offer will also be applicable for consumers who purchased OnePlus One from their global website, OnePlus.net, prior to the official launch in India in December 2014.

OnePlus One

The extended warranty will be applicable for those who visited the company’s service centre, but had to wait for more than 15 working days to get their smartphone repaired. OnePlus is getting ready for the launch of the OnePlus 2, and is strengthening its service network in India. We appreciate what OnePlus is doing for its existing users, compensating for the trouble caused.

OnePlus is committed to long term growth in India and are investing significant resources in  revamping our service offerings. While it is our constant endeavour to close most of our customer service requests within 3 days, this complimentary extended warranty will compensate users in case of any unexpected delays. We have always considered our fans and users to be a priority, and this service is a testimony of our efforts in empowering them further. Our goal is to continue to gather feedback from our users and strive to provide the best service and support than any consumer brand in the country.

– Vikas Agarwal, General Manager – India, OnePlus

So, if you are someone who had to wait for 15 days or more to get your OnePlus One repaired, you are eligible to claim three months of extended warranty. My brother was one of the OnePlus One users, and he has already received a call from OnePlus last week explaining about the extension of warranty period. Have you received any such call? Let others known in the comments section below.

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16 Comments on "OnePlus offering 3-month extended warranty for selected customers who faced problems"

 

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js
June 14, 2015 8:00 pm 8:00 PM

A crap phone. I bought it and returned because of heating issue and automatic restart.

Sudhakar
June 16, 2015 6:56 pm 6:56 PM

Well said. One plus one isathird<classcompany.

DUANE
June 16, 2015 10:31 pm 10:31 PM

@Sudhakar – you dont own, let alone use, OnePlus One … so who the {moderated} you are you to pass judgement ?
You seem to be akin to the dozens of TT users who, in spite of not using Airtel, claim it to be a worthless network!

>>Well said. One plus one isathird<classcompany.

Sudhakar
June 17, 2015 6:05 am 6:05 AM

You are a [email protected] So note 4 or G4 will suit u. Lol.

DUANE
June 22, 2015 10:02 pm 10:02 PM

@Sudhakar wonder what fone will suit YOU

DUANE
June 14, 2015 8:53 pm 8:53 PM

@JS – Phone is excellent : both in terms of process and display as well as storage and feel.
Seems you must have installed some crap on it. No overheating / re-starting with my OnePlus One … and I use it like a PCO!

js
June 14, 2015 9:56 pm 9:56 PM

@DUANE- you can search in internet about the heating issue and automatic restart problem of this mobile. Thousands of customers are facing this problem and I don’t think so everyone installs the same crap app like me. A low quality Chinese mobile selling in an exaggerated price and fooling customers.

DUANE
June 14, 2015 10:50 pm 10:50 PM

@JS – You so-called “thousands” of customers have all installed custom ROMs which in turn can cause heating due to configuration mismatch. On my part I have used both CM11 and now CM12 on the same device (both legally installed from the device own Software Update) and NO ISSUES EXIST.

If its such a “low quality Chinese mobile” why did YOU buy it ???
Did nt do your homework first ????

DUANE
June 14, 2015 2:00 pm 2:00 PM

Nice! as a OnePlus One proud owner, the phone is one of the best (feature-wise) for its price.
Together with Airtel 3G (and now 4G) network in Hyderabad and Secunderabad – makes for one of the best mobile device experience you can ask for!

Now, Im sure all the anti-Airtel-bigots will pounce on me for the above statement, but honestly:
“I care a {moderated}”.

Sudhakar
June 16, 2015 6:55 pm 6:55 PM

Why are you buying one plus one?. For yourlavish spending character, note 4 or S5 should suit you. Lol.

DUANE
June 16, 2015 10:32 pm 10:32 PM

@Sudhakar – how th do you know MY “spending character” ???
In case its any concern of yours, I dont believe in designer stuff but rather the practical ONE PLUS ONE.

Sudhakar
June 17, 2015 6:09 am 6:09 AM

You always support high end handsets and t.c companies. So betteryourself.

sAm
June 14, 2015 2:34 pm 2:34 PM

Are you facing any h/w issue like abnormal heating or anything??

DUANE
June 14, 2015 8:55 pm 8:55 PM

@sAm – in summer, and using a 3G entwork for extensive browsing the device does get warm (sometimes even hot) – however this is normal with *most* devices these days : so I will not term it as excessive or even overheating.

Esmail
June 15, 2015 3:27 am 3:27 AM

The CM 12.1 update will fix the touchscreen issues and that will hopefully work even in warm climatic conditions.

Shashi
June 16, 2015 11:13 pm 11:13 PM

Hi @Esmail . Seeing after so many days !! Is it u on Tour? 🙂

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