In a move to address the "green-screen" issue that has affected some of its devices, OnePlus has introduced a significant step to ensure customer satisfaction and provide seamless experiences for its users. The company has announced a lifetime warranty for users in India who have been impacted by the "green-screen" problem. This warranty covers a range of OnePlus models, presenting a reassuring solution for those who have been affected.
The company's commitment to its users is evident as it extends this lifetime warranty offer, demonstrating its dedication to customer-centric solutions. OnePlus is taking responsibility for the inconvenience caused and aims to rectify the situation by providing free screen replacements for devices affected by the "green-screen" issue.
While the lifetime warranty covers various OnePlus models, it's important to note that older devices such as the OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R won't be included due to limitations in the availability of "spare parts" required for the fix. However, OnePlus has devised an innovative solution for these users, offering up to a Rs 30,000 discount voucher for upgrading to a new OnePlus device, particularly the OnePlus 10R. This effectively means that users can acquire a new OnePlus 10R 5G by paying as low as Rs 5,000 to Rs 10,000, making it an enticing opportunity for those seeking a seamless upgrade experience.
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OnePlus's gesture of goodwill extends beyond the lifetime warranty and upgrade offers. Affected users of specific models are entitled to varying voucher values, enabling them to make informed decisions based on their preferences and needs. For instance, OnePlus 8 Pro users will receive a Rs 25,500 voucher, OnePlus 8T users can avail a voucher value of Rs 20,000, OnePlus 9 users will be eligible for a voucher worth Rs 23,500, and OnePlus 9R users will receive a voucher value of Rs 19,000.
Furthermore, for users who choose to upgrade to the OnePlus 10R from their older OnePlus devices, an additional Rs 4,500 offer is extended, enhancing the value proposition of this upgrade. The OnePlus 10R, known for its impressive features and capabilities, is priced between Rs 34,999 and Rs 39,999, providing a range of options to cater to different preferences and budgets.