Jio Now Lets Users Manage Call Forwarding via MyJio App but There Is a Catch

Reliance Jio has quietly introduced a new feature inside the MyJio app that allows users to manage call forwarding settings directly from the application interface. The move brings an additional layer of convenience for customers who previously had to rely on default phone settings or dialer codes to activate or deactivate call forwarding services.

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With this update users can now configure voice and video call forwarding options without navigating through their smartphone system menus. However the feature comes with an important condition that may impact how customers access it.

Call Forwarding Settings Now Available Within the MyJio App

The newly introduced functionality is available through the following navigation path inside the MyJio app:

MyJio > Profile > Mobile Settings > Service Settings > Call Forwarding > Voice and Video

Once inside users are presented with multiple call forwarding options such as Always Forward When Busy When Unreachable and When Unanswered. These options are similar to what users typically see inside their smartphone’s native call forwarding menu but are now accessible through Jio’s own ecosystem.

The feature appears to be aimed at simplifying service control for customers who may not be comfortable navigating device level telecom settings or remembering USSD based forwarding codes.

Feature Works Only on Mobile Data Connection

While the inclusion of call forwarding controls inside the MyJio app improves accessibility there is a significant limitation. The feature only activates when the user is connected to mobile data.

If a customer attempts to access or configure call forwarding settings over WiFi the app prompts them to switch to mobile data for security purposes before proceeding further. This requirement suggests that Reliance Jio may be routing the request through its network layer instead of allowing app level changes over external internet connections.