Indoreans can WhatsApp complaints to BSNL

State-run telecom operator Bharat Sanchar Nigam Limited (BSNL) has kicked off a unique initiative to address customer complaints in Indore. The telco has launched WhatsApp service to register complaints from its users in the city and enhance communication with them, according to a TOI report. BSNL has around 3 lakh customers in Indore, and 26 lakh across the state. The latest initiative is a part of the Indian government’s revival strategy for both BSNL and MTNL.


According to BSNL’s General Manager, MR Rawat, the service would make it easier for the telecom users to use WhatsApp service. “BSNL is making continuos efforts to work for the growth of the sector. We are trying our best to give the users best possible deals,” he was quoted by the publication.

In addition to the service, the telecom operator is installing new mobile towers across the city to improve overall. These towers are likely to start functioning by 2016. BSNL would be installing FTTH (fibre to the home) in a bid to increase the network and land-line connection lines in the city.
The report said that BSNL is also preparing to install new mobile towers in rural areas to expand coverage. The telco would carry out test drive on continuos basis for the survey of telecom network within the city.

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38 Comments on "Indoreans can WhatsApp complaints to BSNL"


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November 22, 2015 9:09 pm 9:09 PM

I think BSNL is now improving its services. In my city also it has improved coverage and Broadband services. Keep it up.

November 22, 2015 1:57 am 1:57 AM

I do noticed telecomtalk is of with very good people.
I love sudhakar and his bsnl love.
I love Idea88 user with his kindness.
duane which his love for airtel.
Asif – gentleman.
Ismail – smart guy i love him.
sahil sha – love his logical comments.
Lolachen – for his truthness.
and i love prince and many other guys in telecom.

a very good telecom community.

November 22, 2015 2:42 am 2:42 AM

thanks … but don’t become a sudhkar

November 22, 2015 1:43 am 1:43 AM
Guys please dont shout at me. my conclution is. -There is no good broadband plans.all are capped. – People are superstitious like praying to stones etc as clearly shown in PK movie. – All indian products are bad in quality ( even majority international products are bring to the level of indian quality due to cost cutting of company ) Kitkat US is really tasty but india it is pure waste. Nestle Milkybar in MiddleEast is superb but india it is really like rubber. these are few examples. Macdonalds in india is pathetic but MiddleEast Macdonalds are awsome. list goes… Read more »
Kiran Fernandes
November 22, 2015 5:39 am 5:39 AM
bruh, in many places around the world, 3g and 4g data is capped because of spectrum costs. The same in India. Too much competition, and too many scams, that the mentality of people here is to suffice himself. In the long run, they dont think about the distant future, and how to help more people. Yes. People are self centered. But now that India is opening up with more western culture, things are changing. Modi is going places because he wants to improve foreign investment in India. . The reason why broadband isnt developed in India is because of some… Read more »
Rishi Roy
November 22, 2015 1:03 pm 1:03 PM

Rightly said. Some excellant points raised. Keep it up.. Bro

November 22, 2015 9:10 am 9:10 AM
Your comment just remembered me about our previous telecom minister Kapil Sibel,his partner Sachin Pilot ,and how they destroyed wireless broadband in India!!!In 2010 instead of allocation of some good spectrum band for 4G services for BSNL,he and his congress government allocated an inefficient band in 2500 Mhz for BSNL and Sibel charged an overwhelming amount for both 4G and 3Gspectrum from loss making,debt ridden BSNL,making BSNL totally handicapped and unable for a further network expansion,fruits of his act,bad quality of service with old technology without any upgradation, still carried by regular BSNL customers like me in India!!!! Don’t know… Read more »
November 22, 2015 7:56 am 7:56 AM

Tottally true boss