Indian operators challenge Trai order on call drops

Indian telecom service providers have taken the legal route to challenge the Trai’s order mandating them to compensate subscribers for calls dropped starting January 1, 2016. Auspi and the COAI, the telecom industry associations, argued that Trai doesn’t hold the power to order telcos to pay any compensation, according to media reports. These bodies also blamed closing or unavailability of cell sites as one of the chief reasons for call drops.


The telcos said that the regulations to penalise them already exists for quality of services and network coverage. They said that the the regulations already provide for monetary consequences in the event such benchmarks are not met.

“They provide, among other things, for a call drop parameter of 2% and prescribe financial disincentives for failing to meet the benchmark,” Indian telcos said in a statement.

The brokerage firm UBS Securities in November predicted that telcos would take the legal route and challenge the Trai order. The Telecom Regulatory Authority of India (Trai) in October said that the Indian telcos will have to compensate consumers Re 1 for every call drop that occurs due to fault in their network, which is limited to a maximum of Rs 3 a day per consumer. The telecom department also endorsed the regulator’s view.

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4 Comments on "Indian operators challenge Trai order on call drops"


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Abishek Naagendra
December 12, 2015 8:53 am 8:53 AM

If it goes to court, then its obvious that operators will win the case… As, 2% call drops is allowed in all countries and its impossible to achieve zero call drops! But, if the court rules out in favour of people, then BSNL will suffer the most, which TRAI wouldn’t want…

December 11, 2015 10:11 pm 10:11 PM

Seems like you are fired from airtel job .. Hahahaha. Everywhere I can see ur comment on airtel. Group up man its a big enterprise and ur comment whom even loose their single penny.

December 12, 2015 9:21 am 9:21 AM

Lolz I hav finished B.E Civil then how would I get a job from Telecom companies??? Yes there are some posts for Civil Engineers in BSNL but u should clear the appropriate exam to get the job,by the way you pls use their looting fraud services.

December 11, 2015 1:40 pm 1:40 PM

It’s mainly FraudTel who acts like a group head and join with others to challenge TRAI,my god FraudTel is such a money w***e but these people still use their looting services I would never ever use FraudTel in my entire life time even if I am left with no other network!