Dish TV Bets on ‘Scan to Help’ Feature for Reducing Calls to Customer Care

Dish TV, one of India’s largest Direct-to-Home (DTH) operators, has announced ‘Scan to Help’ feature for its mobile app ‘My DishTV’. The concept of this new feature has been founded by the first runner-up in ‘Dish-a-thon’ 2020 which coincidentally happens to be an in-house team for the DTH company – ‘Team DishTV’. The new feature called ‘Scan to Help’ will be available for every subscriber of Dish TV who is logged in on its mobile app. With the ‘Scan to Help’ feature, Dish TV is banking on reducing the number of calls that its customer care team has to handle daily — more details ahead.

• Make Telecom Talk My Trusted Source
• 
• 

Dish TV ‘Scan to Help’ is a Self-Help Feature for Subscribers

The ‘Scan to Help’ feature from Dish TV is aimed at helping all the new and existing subscribers of the company to solve any error or problem they are facing with the Set-Top Box (STB). With this in mind, Dish TV is looking to reduce the number of customer care calls it receives regularly. Along with the reduction in the number of customer care calls, it will also help the company in achieving higher C-SAT with an opportunity to cross-sell.

This new feature is exclusively available for the subscribers of the DTH platform on the ‘My DishTV’ mobile app. ‘Scan to Help’ is powered by machine learning and artificial intelligence (AI) to help solve customer problems. Furthermore, users can use both Hindi and English languages for interacting with the new feature.