Consumers Are Ready for eSIM Adoption: Amdocs Survey

A Survey of 2,500 consumers by Amdocs across the US, UK and Australia reveals a strong inclination for the flexibility, convenience, speed and sustainability offered by eSIM technology. Furthermore, the survey shows that consumers are keen to use eSIM and are excited about its benefits.

Highlights

  • Amdocs found that 81% of surveyed consumers are either in favour or open to the idea of eSIM only smartphones.
  • 32% of the respondents were happy that they could switch providers fast and that the process was instant
  • Customers have high expectations from eSIM - especially when it comes to switching vendors and enjoying cost savings.

Follow Us

Consumers Are Ready for eSIM Adoption: Amdocs Survey

According to eSIM Consumer Pulse 2022 report, Amdocs observed that 81% of the consumers it surveyed were either in favour of or open to the concept of smartphones that only accepted eSIMs, while only 19% were opposed to it. However, only 15% of consumers do not want their mobile network operator (MNO) to sell eSIMs, compared to 58% who do.




As we continue moving closer to ubiquitous connectivity, this research illustrates the consumer's enthusiasm for eSIM and its enhancements to the user experience and sustainability," said Anthony Goonetilleke, group president of technology and head of strategy at Amdocs.

"We're seeing eSIM adoption accelerate across the telecoms sector, and we expect this behaviour to continue as consumers, and communications service providers become increasingly aware of the benefits and possibilities unleashed by this exciting new technology."

Also Read: eSIM Transfer via Bluetooth Will be a Reality Soon

Findings of the Survey:

Findings indicate that Customers have low awareness of whether their device supports eSIM or not. However, customers have high expectations from eSIM - especially when it comes to switching vendors and enjoying cost savings. For example, 32% of the respondents were happy that they could switch providers fast and that the process was instant. In addition, 58% of the respondents said they need an eSIM and want their service provider to facilitate it.

What is eSIM?

An eSIM is an embedded, digital SIM that enables you to activate a cellular plan from a network provider without needing a physical SIM in the device.

Who offers eSIM in India?

Airtel, Jio and Vodafone Idea - offer eSIM to customers on cellular plans. BSNL also provides support for eSIM for IoT and M2M communication services.

An eSIM offers many benefits, and security is one among those. Are you using an eSIM, and how have you benefitted from it? Do let us know via comments.

Reported By

Aparna, from a journalism background, closely follows the developments in the telecom Industry.

Recent Comments

Girish Gowda :

Oh hell no. Airtel 4G is literally unusable aside from a few posh locations in the city. My mother has…

Spectrum Auction 2024: DoT Excludes 700 MHz Frequency Band, Get…

TheAndroidFreak :

They haven't deployed band 1 10Mhz at most of the places. Don't expect much of the speeds you mentioned. 3G…

Spectrum Auction 2024: DoT Excludes 700 MHz Frequency Band, Get…

Rupesh :

An old saying, "A lie told hundred times becomes a truth." How many times times DoT penalised telcos in past…

Spectrum Auction 2024: Minimum Rollout Obligation for 5G Spectrum

Faraz :

Will they keep 26 GHz only for enterprises ?? I wonder when they will deploy it at market, shopping malls,…

India Spectrum Auction 2024: Details of Spectrum Put To Auction

airbird :

Then why i m getting high 5g speed in jio in comparison of airtel 5g..i checked it at diff location..

Explained: Differences Between 5G NSA and SA

Load More
Subscribe
Notify of
9 Comments
newest
oldest most voted
Inline Feedbacks
View all comments