Consumers Are Ready for eSIM Adoption: Amdocs Survey

According to eSIM Consumer Pulse 2022 report, Amdocs observed that 81% of the consumers it surveyed were either in favour of or open to the concept of smartphones that only accepted eSIMs, while only 19% were opposed to it. However, only 15% of consumers do not want their mobile network operator (MNO) to sell eSIMs, compared to 58% who do.

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As we continue moving closer to ubiquitous connectivity, this research illustrates the consumer’s enthusiasm for eSIM and its enhancements to the user experience and sustainability,” said Anthony Goonetilleke, group president of technology and head of strategy at Amdocs.

“We’re seeing eSIM adoption accelerate across the telecoms sector, and we expect this behaviour to continue as consumers, and communications service providers become increasingly aware of the benefits and possibilities unleashed by this exciting new technology.”

Also Read: eSIM Transfer via Bluetooth Will be a Reality Soon

Findings of the Survey:

Findings indicate that Customers have low awareness of whether their device supports eSIM or not. However, customers have high expectations from eSIM – especially when it comes to switching vendors and enjoying cost savings. For example, 32% of the respondents were happy that they could switch providers fast and that the process was instant. In addition, 58% of the respondents said they need an eSIM and want their service provider to facilitate it.

What is eSIM?

An eSIM is an embedded, digital SIM that enables you to activate a cellular plan from a network provider without needing a physical SIM in the device.