Call drops: Verdict on Trai’s compensation order likely tomorrow

The Delhi High Court is expected to pass a judgment tomorrow on petitions filed by GSM and CDMA lobby bodies challenging Trai’s order making it mandatory for telcos compensate subscribers for call drops from January onwards.


Trai, on October 16 last year, passed a regulation which mandates telcos to pay consumers one rupee per call drop experienced on their networks, subject to a cap of Rs 3 a day. Since then there has been a tug of war between the telecom regulator and cellular service providers in the country on compensation for call drops.

Trai had earlier told the High Court that consumers have a right to get compensated for call drops. The regulator said that call drops penalty was different from the quality of service guidelines that telcos have to follow under the licence conditions.

However, telcos had argued that even if the consumers were facing a problem, a regulation without statutory backing cannot be created.

Indian telcos had termed the regulation as arbitrary and whimsical. They had contended that providing compensation to consumers amounted to interfering with the companies’ tariff structure and this could be done only by an order and not a regulation.

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10 Comments on "Call drops: Verdict on Trai’s compensation order likely tomorrow"


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Sudharsan R
February 29, 2016 7:30 pm 7:30 PM

Not just calls even data drop.

February 29, 2016 9:45 am 9:45 AM

OFF TOPIC :- Reliance GSM has reduced the data benefit on its Rs 9 pack. Earlier its used to offer 1 GB for 9 rs with 1 day validity but now its just offering 200 MB for 9 rs with the same 1 day validity on *129#

February 29, 2016 5:59 pm 5:59 PM

Yes Bro. It’s very bad they have done.

February 28, 2016 8:42 pm 8:42 PM

Yes, there should be a procedure to file complaints known to the general public. MTNL has been giving call drops in full fledged 3g signal on an open road. Plus, DoCoMo and Reliance Jio have installed new towers a few weeks back just two blocks nxt to mine and MTNL says they don’t have permission to put 3G tower since they launched 3G.