Call drops: Maximum complaints against Airtel, followed by Vodafone

Adding to the thrust of call drop issue is another report from Telecom Minister Ravi Shankar Prasad, which said that the Telecom Regulatory Authority of India (TRAI) has received the maximum number of complaints on call drops against Airtel during 2015 (up to June 31). This is despite of the fact that Airtel was found to be the best service provider that comply with the Quality of Service (QoS) benchmark for call drop rate prescribed by the government (in Drive Test conducted in Mumbai).

According to the written reply to Lok Sabha, Minister pointed out that there were a total of 31 complaints of call drops against Airtel. Vodafone is the next provider on the list, with 17 complaints. There were 10 complaints against BSNL and Idea Cellular. Against Reliance, there were nearly eight complaints, two against MTS and one against Aircel and Tata.

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The quality of service (QoS) benchmarks for call drop rate, which as per TRAI norms should be less than 2 percent.

“According to service providers, the common reasons attributed to call drops are equipment faults, frequent load shedding in some circles, difficulty in site acquisition, shutting of existing mobile towers due to radiation concerns and restrictions near international border,” the Minister said.

He said that the TRAI is monitoring the performance of each operator. Meetings are also being held with the operators for enhancing their performance. Department of Telecom also stays vigilant on the issue, that it has asked TRAI to find suitable ways to compensate people for call drops.

“Meetings with telecom service providers have been held in April as well as second week of July, 2015 on the call drop issue, wherein they have been asked to take immediate measures to address issues of call drops by radio frequency optimization, installation of new sites and in-building solutions,” he added.

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35 Comments on "Call drops: Maximum complaints against Airtel, followed by Vodafone"


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Neha George
July 25, 2015 1:38 pm 1:38 PM

So thats all folks story ended with airtel as unique trouble maker.In that 31 complaints first one is Duane’s second from avoidlover so obivously third from illai. Sorry to comment about those who till now not commented till now this matter. Some people are conviently escaped even with out a binary answer.So its now time to close the deal with AVOID for those work as band drummers and fan boys. YEP !!!

July 28, 2015 8:11 pm 8:11 PM

Hahahaha ROFL (Rolling On Floor Laughing) at how stupid some people can be 😉

July 30, 2015 2:03 am 2:03 AM

LMFAO..Hope I don’t have to expand it. 😛

July 26, 2015 11:16 am 11:16 AM

Then why are you beating the drum so loudly nobody is hearing that please spare me your blind drumming will break my eardrums

July 24, 2015 5:53 pm 5:53 PM

Mr Duane,please do something.Your strong support and inspiration is needed by Airtel.You are the only one who can save Airtel from call drops as we may use Airtel but we strongly hate it and if something goes wrong with Airtel,we enjoy it.

Sahil Shah
July 25, 2015 2:40 pm 2:40 PM

Mr Duane wont comment on this thread. Neha George seems to be Sudhakar to me.

July 28, 2015 8:11 pm 8:11 PM

Yes he has changed his gender LOL (Laughing Out Loud)

July 24, 2015 5:20 pm 5:20 PM

Crores of people are using mobile in India and there are only 31, 17 and 10 complaints of call drops. It looks very funny.

July 28, 2015 8:12 pm 8:12 PM

Hahahah its hilarious!!!

July 26, 2015 11:17 am 11:17 AM

Because in the absence of network CC is not accessible to raise complaints haha!!

July 28, 2015 8:13 pm 8:13 PM

Yes and once its back no one bothers. So things remain status quo yeah?