Free talktime for every call drop is a possible solution: DoT

By June 3rd, 2015 AT 1:18 AM

call-drops-indiaSoon after Reliance’s act of compensating call drops with free call minutes came into existence, the Government has decided to mull over such an option for the rest of the service providers for the issue. Earlier, telecom minister Ravi Shankar Prasad had hinted the possibility of creating ‘a disincentive architecture (for the operators)’ to curb the frequent call drops issue.

“I have directed the officials in the department to “work on a disincentive architecture (for the operators)”, said Ravi Shankar Prasad. Telecom Secretary Rakesh Garg cited the example of free call minutes for every call that gets dropped as a kind of measure to disincentivize operators on call drops, yet not confirmed on making this as a primary solution.

A solution is expected to be in place within six months. DoT’s suggestions will be soon sent to the regulator the TRAI.

The Minister also emphasized the need to install more mobile towers to improve call quality. “There is a campaign on radiation issues, which is not good. In its study, the WHO had set standards for radiation. In India, we have set a standard which is one tenth of this. To minimize call drops, it is necessary that we have more towers,” he said.

Meanwhile, Prasad said that the government has already received the report on net neutrality from the panel. This report will be published on the website. Similar is the case of spectrum sharing and guidelines. It will be sent to cabinet for further processes.

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Shrinivasan P
Shrinivasan P

How would the telecom companies know that calls have dropped ?


I have been a customer of Uninor for the past three years. And from times immemorial Uninor has been crediting my number with free minutes every time my call dropped which happened occasionally or after every hour of a lengthy call. And I think it is not fair to shower praises on Reliance for something that Uninor has been doing unnoticed.


Several years before in 2008-2009 when my Airtel was in postpaid I could see a line item like ‘Network Promise Bonus’. That is effectively an airtime credit when a call was dropped. It works when you make an outgoing call to the same number within 5 minutes of the call being disconnected. That way the switch understands your call was involuntarily dropped and hence credits this.

Not sure if they still have this NPB in their postpaid. Prepaid for sure they do not seem to be having it.

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