Exclusive: Reliance starts offering free 10 minutes of talktime for customers experiencing call drop

By May 31st, 2015 AT 2:12 PM

In a major move, the Reliance Communication has started compensating for the call drop phenomena experiencing by the customers. The service provider is giving 10 minutes free for customers experiencing call drop. However the free talk time is limited to reliance to reliance calls only.

reliance

Call drop menace in India is posing trouble to the mobile phone subscribers and the regulatory body, TRAI has announced issuing new set of service quality benchmarks soon. Non-adherence to the TRAI regulations may lead to stricter penal action against the mobile operators. Earlier this month, Telecom Minister Ravi Shankar Prasad said Vodafone and Aircel are not meeting some benchmarks for call drops in Delhi whereas Airtel and state-run MTNL are within the limits.

Also read:  Ministry will change the digital profile of India, steps to penalize telecom companies for call drops: Ravi Shankar Prasad

Though the Indian service providers has not yet come up with solution to compensate with the call drop, the counterparts in neighbouring Bangladesh has launched it much earlier. Grameenphone, the leading service provider in Bangladesh is giving one minute free call for every call drop.

reliance-free-call-drop-talktime

Grameenphone, with the highest rate of call drops in Bangladesh, came up with this offer after the Bangladesh Telecommunication Regulatory Commission toughened rules on quality of service, including setting a limit for call drops at two per cent, with stiff fines for violations. Banglalink, the country’s second largest mobile operator, has followed suit with its ‘Minute back on call drop’ offer.

Inputs: Lalit Gala

Sisira is presently working as a Medical Officer with a leading lifestyle hospital. If not on duty, you may find her in nearby tea shop eating her favourite green shell mussel dishes

6
Leave a Reply

avatar
5 Comment threads
1 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
6 Comment authors
SSShashiSayantanMudassarsachin Recent comment authors
newest oldest most voted
SS
SS

Uninor is already giving free minutes for call drops.

Sayantan
Sayantan

Same should be given my Airtel especially in Kolkata circle.Their voice clarity on platinum 3G started degrading and lets not discuss about call drops.Nowadays,their network also disappears at some places.

Recent Posts

Best DTH Provider After New Trai Mandate: Tata Sky, Airtel Digital TV, D2h or Sun Direct?

The new direction regarding the prices in the TV industry passed by Trai last year took the DTH industry by...

Bharti Airtel Rs 100 and Rs 500 Talk Time Recharges are Back Again for Prepaid Users

The removal of talk time recharges from Vodafone Idea’s and Bharti Airtel’s portfolio was met with hostility by the subscribers....

BSNL Revises Rs 98 Prepaid Plan, Now Offers 2GB Daily Data and Eros Now Subscription

After reducing the validity of two voice-only prepaid plans of Rs 99 and Rs 319, BSNL has now revised its...